-
February 2024 by lovelynn yazzie
Rude employees.
-
October 2023 by Robert Carey
I took my granddaughter to the Cold Stone Creamery at Marketplace in Fresno California for her 12th birthday. We were the only customers in the Creamery. There were two female employees working behind the counter. When we walked up to the counter we were not met with a "hello" or any eye contact from either girl. We were met with an annoyed tone of "Be with you in a minute." After standing there about 3 minutes and already knowing what we wanted we were met with an annoyed "What can I get for you?" As the one employee was preparing my granddaughter's order the other employee walked up, mumbled something to the other girl, and they both chuckled. Now I don't know what they were chuckling about, but I found it odd and rude that they would find some humor with each other and treat us as if we were bothering them. I am a regular and good tipper. And honestly I can't remember the last time I have not given a tip. But, I did not leave a tip during my visit to your establishment. I spent the first 15 minutes of our ice cream eating experience at your Creamery explaining to my granddaughter the importance of customer service and that I was fairly certain that the employer of the two young ladies would most likely take issue with their customer service skills or lack there of. I will say that the ice cream was delicious, but most likely will go-to CVS for an ice cream cone next time. I never write reviews. But after this experience I felt compelled and thought the Cold Stone management would appreciate the review as to address the issue and prevent further negative experiences.
-
August 2023 by Alesha Bailey
Tried the Silk chocolate almond milk shake and it was pretty good. I love seeing vegan options here and would love to see more!
-
July 2023 by Ashley L.
725/23Getting some vanilla lite ice cream to go with dinner tonight. Arrived and it was a small wait. I had to yell for someone. Lol! Eventually a worker came out and was nice. Ordered it in the "love it" size. Paid for it. The worker offered a bag & spoon, but I didn't need either.Clean and safe restaurants with a Huge variety and selection of ice cream flavors and toppings! Definitely want to try the new Barbie ice cream shown soon! =) Dinner time! Split! Vanilla lite ice cream was delicious and enjoyed by mother and I. Good service and vanilla lite ice cream! Recommended!
-
July 2023 by Mudgett.33 On IG
Great ice cream, they are sure to have something for everyone.
-
July 2023 by Melissa Pointer
Quick and helpful service!
-
June 2023 by Sok A.
Always good ice cream ? service was a bit slow at this location but still good.
-
February 2023 by John Pulido
I got there at 9:15 p.m. ( they close at 10pm) and the shift lead told us we couldn't sit down in the lobby and have ice cream all the chairs were put on the table. Thankfully that shopping center has plenty of options when it comes to froyo and ice cream .
-
February 2023 by Henry Ruiz
Really good ice cream, ice cream cakes, ice cream cookies and I saw sa advertisement for cupcakes
-
February 2023 by John W.
I think the iffy experience was due to a high level of annoyance from 3 young girls (customers) that were so loud and obnoxious they ruined the experience for not only my family but another family as well. None of the employees said a word to these extremely immature young lady's. My main concern was getting the goods and leaving as quickly as possible. As far as the ice cream...it's always A-1. Quick note: it's ok to let overly loud customers know to keep it down in a professional way.
-
December 2022 by D Mcgaughy
I called to ask about an item I did not receive in my order and they hung up on me. I called back thinking maybe we were disconnected and I repeated the same thing and before I could finish they hung up on me.
-
December 2022 by Enrique
Great ice cream well hand made fresh.
-
October 2022 by Hayden Joseph
Awesome experience! The tall blonde made sure I got all the toppings I wanted!!
-
September 2022 by Holly Harvill
The little girls that work here are rude and gave my daughter the wrong ice cream so I had to throw the whole ice cream away because we were on our way out of town. The little girl rolled her eyes when I asked for a minute to look at the menu. Horrible.
-
September 2022 by Gena Herrera
Excellent service