Concentra Urgent Care provides occupational health services including injury care, physical therapy, drug testing, physical exams, and urgent care. Patient experiences with wait times and service vary significantly. Some reviews report very positive interactions, describing staff as nice, kind, patient, professional, and great, with specific mention of assistants who provide helpful details and ensure patients are comfortable. These positive visits are characterized as efficient, getting patients in and out, with one patient completing a physical, TB test, and drug screening comfortably within a couple of hours after a good estimated wait time. Another patient noted solid exercises provided with a helpful visual app, leading to improvements.
However, other reviews describe negative experiences focused on front office operations and long waits. Criticisms include a lack of proper front desk etiquette, with staff not acknowledging waiting patients, and unprofessional procedures like not verifying patient identity correctly. One patient reported waiting almost an hour to be seen for only a brief appointment after confusion at check-in. The necessity of arriving very early for walk-in service is also noted. While some patients have a good or even excellent experience with kind staff, others encounter frustrating delays and perceived unprofessionalism during their visit.
Was a good customer service but it just takes a very long time I was scheduled for a simple pre employment drug test and I was waiting one hour and ten minutes for something that took less than three minutes
September 2026
Staff was amazing even though it was a full office with a lot of patients waiting. They called me back within 10 minutes. Highly recommend
September 2026
Everything was computerized and available. I didn't have any trouble. They were prompt and courteous.