Concentra Urgent Care provides occupational health services including injury care, physical therapy, drug testing, physical exams, and urgent care. Patient experiences with wait times and service vary significantly. Some reviews report very positive interactions, describing staff as nice, kind, patient, professional, and great, with specific mention of assistants who provide helpful details and ensure patients are comfortable. These positive visits are characterized as efficient, getting patients in and out, with one patient completing a physical, TB test, and drug screening comfortably within a couple of hours after a good estimated wait time. Another patient noted solid exercises provided with a helpful visual app, leading to improvements. However, other reviews describe negative experiences focused on front office operations and long waits. Criticisms include a lack of proper front desk etiquette, with staff not acknowledging waiting patients, and unprofessional procedures like not verifying patient identity correctly. One patient reported waiting almost an hour to be seen for only a brief appointment after confusion at check-in. The necessity of arriving very early for walk-in service is also noted. While some patients have a good or even excellent experience with kind staff, others encounter frustrating delays and perceived unprofessionalism during their visit.
Staff was very nice and did their best to help everyone in a timely manner.
June 2026
knowledgeable staff. fast check in. thorough medical evaluation
June 2026
I use their services for an employment drug screening. I was In and out in less than 30 minutes. The staff was very helpful, friendly and professional.
