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March 2024 by Adam Kay
Food court has gone downhill. 40+ min wait for one pizza and 2 sodas. 2 out of 3 soda machine weren't working. Place seemed understaffed and workers seemed agitated. Not first time with bad service but tonight was awful.
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September 2023 by Anthony C.
Maybe today was not a good day? I will sit now that I calmed down a bit to say that Costco on Shaw and 99 has been a great service to the community with extensive offerings. It is unfortunate that they continue to raise their membership fees and prices due to who knows? Today I went to use the self check out, thinking I was going to get out quickly,but instead I ended up wait on the clerk who was not very observant of the light flashing or machine saying someone will be with you . Costco these machines do not belong in this store! It is too noisy and very distracting for whomever has to monitor these registers. Put your staff back to work and do away with these inconvenient labor saving tactics that don't work. This is why we pay more now? I feel the clerk that ignored me today and passed by me while I waited patiently for service and my light kept blinking. My son even went to use the restroom and came back and there I was still waiting while your store manager Nicco just blew me off and went to talk with his buddy until he finally noticed I was standing there and asked, do you need help? No apologies or sympathy for keeping us waiting. What a joke! Then he went on saying you didn't say anything. If I ever come back, mind you if. Costco is going to here me all the way to the fairgrounds because I am going to yell incredibly loud for your incompetence. So that being said. Don't fire your new manager Nicco. Or if that is his name? He was not even wearing a name badge. He only told me his name after I left with my back turned to him. That too was not very professional as was his rude attitude. People and companies more concerned about the hustle and profits are forgetting about customer service. The true building block of any foundation that all businesses use standing today. Goodluck on your new superstore if it ever gets built..
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September 2023 by J H.
If I could give negative 10 stars I would! I stayed in Fresno from out of town attending a party. I stopped by Costco at 945am to order 10 pizzas. They asked if I could come back at 3pm and I said perfect. I get there at 300 and they said I told them 4. First of all, y'all told me to come back at 3, not me. They said to give them 20 more minutes. 20 min turned to 40 min. I went back to the window and they told me my order was next. Then one of the workers came out to the line and talked to one of his friends. 5 min later, the friend went to the window and the worker gave him 10 pizzas! I immediately went to the window and they said he also has a big order. I said I came at 945. He said he did too! But I said...that was clearly one of your friends you were talking to him in line! He didn't know what to say...and I had to wait longer because those were my pizzas they gave away. Worst and unorganized Costco I have ever been to!
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August 2023 by Yvette S.
Decided to try the New Strawberry soft serve ice cream from foodcourt today and it did not disappoint! It was very good. Even put it in freezer for about 3 hours until I was able to sit and enjoy it. The consistency did not change. It did not harden and it has that smooth, airy feel. The flavor was very good, I would say the flavor is very similar to Dennys strawberry milkshake. Would definable purchase again!
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August 2023 by Brian P.
Now that they have the self Che k out I can go there more often. I hate the lines. The people are usually nice and do t just tell you where the item is but take you to it.
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July 2023 by Melo H.
The women with short hair working Saturday at the frames/glasses rude and snarky. My husband was picking out some frames and I ask about mens section. She was annoyed did not even try to hide it. Tells me the sections like I was bugging her. Hubby asked her about lenses and again very rude explaining like she was getting her teeth pulled. The tone in this women's voice was she really hates her job.
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July 2023 by Mia G.
Lisa at self checkout and the bleached strand has the worst customer service. She blatantly lied about how transactions work and said there was a sign when the sign said all you had to do is verify your membership. The manager ended up letting us do two separate transactions. Learn to do your job and not lie to customers. Definitely needs retraining on customer service skills, never felt more attacked at Costco before. Do better.
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June 2023 by Navreet N.
If your ever returning something don't go to Manuel worst customer service ever Don't come
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January 2023 by John W.
Uh who don't luv Costco cuz I gotta meet em? Look I can take u thru all of the departments and breakdown why they deserve all of the Luv but I'm not. I'm just gonna say this , customers service is and has always been top priority if anyone didn't know. This location abides by this religiously. Can I mention the food court tho? Man oh man! Two words... chicken bake! Buy in bulk. That's it that's all!!! Five Starz.
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December 2022 by Janisha Roddy
Surprisingly my hubby loves costco pizza.
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July 2022 by Victoria Hernandez
always love this. wish it was more organized. it's always so confusing were ur suppose to wait and if there's a line or not.
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April 2022 by Juan Jose Andrade Aguilar
Real good store to come buy ur groceries for the week real nice personal
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March 2022 by Sara B.
I came in today to return an item I purchased online but changed my mind about. I never opened the box. The return clerk throughly checked the box contents to make sure everything was there and it was! Refund credited back to my purchasing debit card. I then went to purchase a few items that was on my list. Mainly fresh meats to vacuum seal away into my freezer. There were food sample stations and I was good at not being tempted by them except for the sweet lady that was representing Tillamook cheese. I could not say no to her!I was happy to see they carry a Bang Energy variety pack of 24 for $34 dollars. It comes out to about $1.47 per can versus $2.09 elsewhere. I also stocked up on some Keto snacks and a bad of Cadbury Easter Eggs. I heard another shopper comment to her family member "we better buy the Easter candy now because I bet in another week, it's going to be gone".Right now since it's currently the end of March, they are selling all the summer things you would like, Traeger grills, Igloo ice chests of various sizes and of course; fans. Like many trips to Costco, I ended up spending over $300. I try not to make a habit of shopping here because I will always go way over budget. But I do like picking up my staples in bulk. The only unpleasantry I had experienced today was that a woman with a baby strapped on her was going up and down the aisles asking for money. She then approached me for a second time in the parking lot forgetting she had already asked me inside. I imagine she was not a Costco member and just snuck in with another shopper to pretend she was a guest if the "shopper". I heard another woman report the woman to a staff member that was collecting carts but I guess there really isn't anything Costco can do about it.
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January 2022 by Kyneshia A.
Well worth it wait and gold!I Really appreciate being able to go to Costco and get the items that are used most frequently in bulk.And the store was nicely organized and was fully stocked with the warehouse items that are staples for many households.Toilet paper paper towels laundry detergent and fabric softener and two packs of pastry are always on my Costco list and I know I can find them at all the different locations.The only downside is that the gasoline line is always long but they have a long line so it goes pretty fast. Their quality was quality of gasoline is very good for upscale cars as wellThis is the one place I can go that I know I will get shoes socks underwear clothes food flowers all in the same place.I also enjoy getting vitamins and supplements from Costco as well. It is ideal for families with young children because you can buy wipes and diapers in bulk there for a good price.Costco is one of the guilty pleasures of many moms for the right reasons they also have mini electronics in their return policy is very good. Most of their electronics come with a warranty and service for any repairs that need to be done. They also have an app that you can have your card electronically programmed into and use to enter the store with.
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August 2021 by Pedro Morales
fast and helpful customer service