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December 2023 by jamie ingram
Rv generator problem, called thu got 9 apt for mon diagnostic order a part back fallow Thursday and fond was not the problem at all.sent us to 2 rv places ,and boom found out that the junction box next door over was electric problem and boom in working order with in 1 hr .We can't praise the people who has helped us over 6 hrs trying to help .they have gone above and beyond. Thank goodness for people who care,Have a Wonderful Thanksgiving. P.s. they didn't charge us a penny.
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February 2023 by Luis Trevino
Great professional service.
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February 2023 by Juan Gonzalez
Very friendly
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February 2023 by Michelle Renna
Very disappointed in this place. Picked up our motorhome & many items were stolen - someone went through our cabinets & drawers & took what they wanted. Can't even get a call back from the GM. Beware!
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February 2023 by Kaye Jones
I made an appointment to bring my RV in to get my generator maintenance and was quoted approximately $200 for the maintenance as long as there were no issues…brought the RV in at the right time and they stated I would have to leave it…I let them know I did not have a ride so one of the guys stated he would get a guy on the job…may take a couple of hours…4 1/2 hours later they are still not done and cost me 3 1/2 time more then what was originally quoted…I’m sorry they are a ripoff.
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February 2023 by Manpreet Cheema
Ricky Gonzales is a very nice person working on the front desk is giving a very good customer service. That's why I m giving 5 ?. But there manager is very rude .
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February 2023 by Jacob Mora
Don’t buy Cummins if go camping in the dunes unlike others it will break on you and they won’t warranty it blaming the sand like no one goes to Oceano Dunes my friends brand new unit took a dump and I heard them say it wouldn’t be worth for them to take so much time to fix and look for problem since it’s likely the sand I got a honda and I ran my for two days next to his Cummins no issues
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February 2023 by Alexandra Gissellee
My friend purchased a generator we went to the dunes and it wasn’t even running before we got there some sand got into it and they refuse to warranty a brand new unit everyone ran their Honda generators just fine at Oceana dunes what is it you’re not supposed to take a generator there with you Super disappointed with service not warranting to unit telling us that it would cost him too much in time to take it apart to see what the actual problem is I don’t know if it’s just location or entire Cummins brand but one word disappointed
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October 2022 by Michelle T.
Took our motorhome in for generator work. Was in there for 6 weeks & still not repaired. Kept wanting to pick up the motorhome until the generator was ready to be re-installed but kept being told it will be ready next week. Finally, we insisted on picking up as still waiting on parts. Brought it home & someone had gone through cabinets & drawers & stole quite a few things. Can't even get the GM to call back - really don't expect them to do anything but just a warning as there are many motorhomes & trailers in there. I'm sure ours was not the only one items have been stolen from.
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April 2022 by Jim C.
We have a 42 foot Motorhome and developed and direct short the shut the Cummins motor down. It kept blowing 4 ecu fuses. Cummins worked us in after we called them. It took a little over a week to get an appointment as they were extremely busy. We got it to them on the day the appointment was made. They spent two full days trying to find a shorted wire in impossible to get to wiring harnesses. Dennis and Shawn joined together and went over the possibilities that could cause the problem. Great patience and determination seems like it paid off as the short seems to have been found and repaired. We are on our way and so far without any issues. The entire staff from management, office staff and maintenance are professional and very pleasant. We thank everyone for showing you care. Jim, Mona, and Kai
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February 2022 by Steve Wagner
I would say that they are the most disorganized service center that I have encountered in quite sometime. I was following up on an emissions recall and called them for service. Once we established that they were the correct service representative ordering the parts was a nightmare. I called to check on the ordered, but no one could identify its status. The end result they reordered it, but said they were having problems with shipping. We selected a date for service and never received a call back to let me know that the part was in. I went in on fath that it was there. I also requested that the under crage be lubed. They quoted me $250.00. We're talking visual inspection and a pint of greece. The emission recall was a 6 hour job that required it to be on a lift. Was not sure if they were there for service or looking to take advantage of a customer. I did not see a long term relationship building. It felt like I hope to hell I don't have to use them again. I will say it was a nice clean building.
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February 2022 by Phil Atterbery
Great service for our diesel motorhome.
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February 2022 by John Costa
Professional and reliable
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February 2022 by Cody Aguirre
Great experience ! Was helped in the parts dept. By Arnold extremely courteous and professional . Then was helped by Ashley with some merchandise and again very courteous and professional . I highly recommend doing business with cummins in Fresno if you are in need of parts service or even a cool hat or t-shirt .
