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October 2023 by Sue H.
As a medical provider, I have an understanding of how things should work when picking up your prescription. Sadly, the folks here do not. Service is terrible. Very nice Pharmacy tech - but takes 5-10min per customer - as they don't seem to grasp what they are doing. For 1 year now my daughter will pick up medications - of three, there will always be one that has not been run under her insurance - they tell her they don't have anything on file (2 prescriptions in hand that show this) - and the whole process has to be returned to the back to be run under insurance. I recently picked up a prescription not covered by my insurance, doc had already said not worth doing a prior authorization. When told it needed a PA, I advised I would use the GoodRx coupon - told no - without reason, and then, as it was so cheap, said I would pay cash. I was told "We can not give it to you for cash, your doctor and the insurance company have to decide if that is OK"This was just a simple example of someone not knowing what they are doing, and not taking the tie to ask. As there were 8 other people in line, and having had numerous experiences such as this, I elected to leave. I had my prescription sent elsewhere and picked it up in a matter of minutes. Sadly you just can fix,,,lack of common sense!
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July 2023 by Ashley L.
7/27/23Getting a few things.....music playing....clean and safe! Zero Reese's, protein cookies, Gatorade, etc. Workers are very kind! They give a lot of good rewards. Good service and store! Recommended!
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July 2023 by Jenn L.
Thank you for the great customer service provided by your super friendly worker, Tony! She was so nice and genuinely loved talking to her customers. We purchased a few bottles of alcohol and my sister told her that she was coming back in for the rest of her items after loading the 1st box but when she turned around, Tony was already behind her and helped her take her stuff to the car!
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June 2023 by Google user
Came in to pick up pictures on my break . Was completely ignored by the cashier who saw me up at the front and continued walking into the aisle . Had to go to her and ask her for help . Photos weren't ready . Complete waste of time and horrible customer service . Ended up taking only 1 photo home . Don't print photos here not sure why cashier and photo center is in the same area when there's only 1 person working the front .
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April 2023 by Jo Ann Minnite
I am always greeted and shown consideration for my needs. Very pleasant and clean
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March 2023 by krystyn k.
Just drove quite the distance to get here before closing. Either the hours are not updated or they closed early tonight. Either way a cvs that supplies items people depend on should have current hours.
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October 2022 by Christina P.
CVS Pharmacy 3011 E Shields Ave in Fresno CA refused to let me pay cash for my daughters medication antibiotics when the insurance didn't cover. Don't go there!
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May 2021 by Delaine Z.
This is the pharmacy I was assigned when our old one closed up shop. It is fairly convenient to my home, just off of West and Herndon. There is plenty of parking. Easy to get in and out. The pharmacy opens at 9 a.m., by the way, so don't go earlierr unless you need to shop for other items. The store appears to be well stocked with drug store essentials. It has never been crowded when I have gone to pick up prescriptions, but prepare to stand in line to wait.The good thing about CVS is the prescription renewal system. You don't have to keep track of your renewals, the system does it for you and will text you when the prescription is ready for pickup. It's a nice convenience. They also will deliver.
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May 2021 by A W.
Good luck getting them to answer the phone. Also be prepared for long lines and then loudly repeating your personal information so everyone can hear. The automated phone system is worthless and has you enter information for no reason because no one knows who you are or your DOB when they finally answer. The automated system and people in the pharmacy encourage you to download the app is so glitchy and does not work! I've been on hold for 10 minutes so far and no one has answered the phone. Happens every time I call.