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October 2023 by John Crenshaw
DO NOT go to this store for any vaccinations. Appointments, at the best, are merely suggestions. The wife and I had back to back appointments for the covid booster today. When we arrived every chair in the waiting area was occupied and they were at least 45 minutes behind. I notice on their scheduling times they do 15 minute intervals while other CVS pharmacies do 30 minutes. Aparently they are biting off more than they can chew and the patrons that make the appointments are the ones that suffer. My guess is that they are compensated for each and every vaccine they give and their greed becomes our problem. We left without our vaccines and will make an appointment elsewhere
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October 2023 by BIll Smith
Parking lot needs better lightning since it's always dark to walk into during evenings.
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October 2023 by Sue H.
As a medical provider, I have an understanding of how things should work when picking up your prescription. Sadly, the folks here do not. Service is terrible. Very nice Pharmacy tech - but takes 5-10min per customer - as they don't seem to grasp what they are doing. For 1 year now my daughter will pick up medications - of three, there will always be one that has not been run under her insurance - they tell her they don't have anything on file (2 prescriptions in hand that show this) - and the whole process has to be returned to the back to be run under insurance. I recently picked up a prescription not covered by my insurance, doc had already said not worth doing a prior authorization. When told it needed a PA, I advised I would use the GoodRx coupon - told no - without reason, and then, as it was so cheap, said I would pay cash. I was told "We can not give it to you for cash, your doctor and the insurance company have to decide if that is OK"This was just a simple example of someone not knowing what they are doing, and not taking the tie to ask. As there were 8 other people in line, and having had numerous experiences such as this, I elected to leave. I had my prescription sent elsewhere and picked it up in a matter of minutes. Sadly you just can fix,,,lack of common sense!
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August 2023 by Andrew C.P.
Parking lot at marks and Herndon is dangerous and too outdated resulting in a damage loss to my car at this CVS.
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July 2023 by Jenn L.
Thank you for the great customer service provided by your super friendly worker, Tony! She was so nice and genuinely loved talking to her customers. We purchased a few bottles of alcohol and my sister told her that she was coming back in for the rest of her items after loading the 1st box but when she turned around, Tony was already behind her and helped her take her stuff to the car!
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May 2023 by Karen Reid-Williams
Great experience and great customer service. Thank you.
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March 2023 by krystyn k.
Just drove quite the distance to get here before closing. Either the hours are not updated or they closed early tonight. Either way a cvs that supplies items people depend on should have current hours.
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February 2023 by Andrew Gileo
Ok the pharmacy at this location appears to be awful... but this review is for the rest of the store. They recently installed a reverse vending machine that allows people to recycle their bottles and cans and get the CRV bottle deposit back in cash. Just make sure they aren't crushed because apparently the machine reads the barcode on the bottle/ can to determine if its eligible for redemption. This is very convenient because there are hardly any recycling centers left in Fresno, especially on this side of town, making it very hard to get the CRV fee back. Although its kind of awkward to enter the store with a trash bag of bottles and cans, I'm glad to have a place I can get the bottle deposit back.The rest of the store is very nice too, good stock and selection, and friendly employees always willing to help out up front. But yes, like other reviews say the pharmacy line is ALWAYS halfway across the store. There is also a Minute Clinic inside, which I haven't used.
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December 2022 by Carlos Luna
Rushed over here to make it before midnight to get my son some itching cream so he can sleep just to find out that it’s closed. You need to update your store hours if you’re not going to be Open during the designated times.
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October 2022 by Christina P.
CVS Pharmacy 3011 E Shields Ave in Fresno CA refused to let me pay cash for my daughters medication antibiotics when the insurance didn't cover. Don't go there!
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October 2022 by Leslie Smith
This is the worst pharmacy. You are put on hold for over 10 minutes. They are late on refills. I am done!
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August 2022 by Cheryl Davis
The hours are wrong they are never open till 12am.
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July 2022 by Christine Thornton
I’ve been on hold for 35 min and just wanted to know what covid vaccine they were offering but they ask me to hold real fast before could ask!
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March 2022 by Araminta Eulalie Solstice
This CVS is epic. The employees are helpful, the managers are kind, and the pharmacy team are awesome. I love it, keep up the good work! Best experience here!
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October 2021 by Anthony Rei
Manager needs to be sacked at this store. Literally every time I go in, the line is 20 people deep at the pharmacy. Its uncanny or terrible staffing.
