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November 2023 by Shane McDow
Storage was clean and secure service was excellent.
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August 2023 by MAL MORENO
Cathy was excellent providing customer service, storage information, guidelines, and rules. Love the small size I got, I’ve searched everywhere nearby for a small storage and price to fit my needs. Perfect size for just boxes. I highly recommend this Derrel’s storage location at Golden State and Shaw.
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June 2023 by Anthony S.
Very Creepy location. I have been at this location for over 5 years. The last two years have been very creepy here. The guy on the golf cart who sneaks around peeking into your storage stall looking for secret government files. Spying on you even if your in a company vehicle. This guy is really creeping me out. This location has many cameras and he can observe each isle from a distance. I am a security license contractor who don't need Hitler looking over my shoulder. Driving down the isle just to take a look into a persons locker needs to stop. If the company believes all its tenants are committing a crime. Stop renting out your storage location. There's no need to spy on your tenants. Acting as if your out on a cruise in a golf cart. Go work for the Chinese spy agency they could use this guys help.
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May 2023 by Deshaun Muhammad
Don't use this facility or the one on Ashlan & Valentine neither someone broke in my storage unit and stole my stuff and now everyone is avoiding me. If anyone can help me please do so.
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March 2023 by David Zambrano
Always a pleasant experience with Robin and her husband.
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January 2023 by CHRISTINA C
Frances is always so helpful. She went above and beyond for me this past year. I truly appreciate her help.
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October 2022 by jeanet moncton
I have been with Derrells mini storage off and on for many years I will always use them. They are very professional and the property is very clean and neat
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September 2022 by Aurora Gutierrez Lee
Very friendly staff made the process of renting a unit VERY quick and easy. Staff was very informative and accommodating. Already knowing how much Darrel gives back to the community and how he uses his success in such wonderful, amazing ways, choosing Darrel’s Mini Storage was an easy choice.
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August 2022 by Miyuki Neal
Place was really clean and stuff was really nice. And price was great too!!
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July 2022 by Ken Aw
It was a great experience for a first time storage facility user. Ms. Frances Martin was professional and very thorough going over the storage rules and regulations. The facility is well maintained and clean. The staff Ms. Allison was also very helpful showing me the storage place.
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February 2022 by Aurora Gutierrez
Very friendly staff made the process of renting a unit VERY quick and easy. Staff was very informative and accommodating. Already knowing how much Darrel gives back to the community and how he uses his success in such wonderful, amazing ways, choosing Darrel’s Mini Storage was an easy choice.
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December 2021 by Dale Volkman
The staff was very helpful and friendly.
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November 2021 by Heather Morman
I like storing at this facility, however I’ve been incurring late fees because I’m not receiving paper invoices. I’m set up within my account to not be paperless, but yeah… I’m getting $10 paper late fees…but not paper invoices.
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November 2021 by Jim Wolf Becerra
Great professional customer service Thanks Kathy. Francis & Forest. For keeping me in touch. When a vacant unit was available. I give these Friends of mineA 2 Thumbs up. Kudos to an awesome team.Sincerely JIM Wolf
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November 2021 by halo robinson
I call to make a payment on my account from a different facility. The facility I use never answers the phone (whole other issue with Darrells). Luckily other facilities will take payment for you even if you’re not at their site. I called this site because I couldn’t get ahold of mine and the rudest lady answered. I’m at work I don’t have any of my account information and I have only been to this unit twice so I honestly don’t remember the unit number I just remembered I needed to pay so I called in to pay. of course I know my name and Every time I’ve called All I’ve had to do is give them my name. Nobody has ever had a problem finding my account. The lady who answered from this location was beyond rude I legit hung up on her before I went off. She said that “she doesn’t have time to help me” because She looked me up at her facility and couldn’t find me even though I told her I was at a different facility. like excuse me? How rude. You work in customer service. Telling someone u “don’t have time for them” isn’t appropriate simply because your lazy and don’t wanna take the extra step to look up my account from a different facility. Nobody is too busy to take a payment. How else is this company supposed to make money?!. Luckily though I was able to call ANOTHER facility where a kind gentleman had no problem helping me out and I made my payment no problem. But whoever the lady was that I spoke to needs to check her attitude and not be rude telling them u “dont have time for them” when people are trying to give u their money.
