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July 2023 by trinity
Super friendly staff every single time I purchase, been shopping with them for a few years now. They always have great prices as well
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July 2023 by Mr mouhanad
Nice and clean place, Ashraf is a respectful and kind person, their prices are good and their merchandise is great
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May 2023 by Nohana Matt
Tax fraud is no joke Ash. You can thank your thieving son John for what happens next. You stole from the wrong person! Do not spend your money here! They sell broken and returned products and demand that you return them to the manufacturer for a replacement. Basically, they get paid by selling broken stuff.
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May 2023 by Reek R.
John the cashier was very rude. I went with a friend who needed to return a vape pen that was defective the same day he bought it there. John refused to help him, and was being very rude, but when he asked him if he was trying to tell him to "f" off, John became very belligerent and threatening. We thought we could straighten this out in person, and see if cooler heads could prevail, but as soon as we arrived, he said we were banned from the store, and he began threatening us. After doing some research, I think he was intentionally trying to scam my friend into buying a higher priced item. Horrible customer service, and very unprofessional behavior. He could have just processed the exchange and there would not have been any problem, as the item has a warranty. I'm not sure why he had to act that way.
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December 2022 by karissa albertsen
The guys that work here are super chill. Best smoke shop around by far ?
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August 2022 by John Strickland Jr
Chill and clean ?. The employees are hella nice ? ?...thanks Empire
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June 2022 by Kris Ostrom
They just remodeled and are going to be expanding. The store is awesome with so much to see and the prices are amazing. Can't wait for it to be completed and see what new items will be available.
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February 2022 by Em Kleve
Ash was awesome at fulfilling my online order! They even threw in a free birthday gift and reached out to me when something I had ordered was unavailable. I will definitely be purchasing from them again!
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November 2021 by Cody Heier
I bought a caliburn u well vape from this place. They have been out of the coils for a week. This isn't the issue I understand that happens. I begin to ask the cashier John why he sold me a device that not many places sell the coils for. He took that as disrespectful and started yelling at me. I was even gonna ask him if he could refer me to someone that had them but didn't even get to get it out he was yelling so much. Disappointed that people treat customers like that. What's even made the experience worse is the customer before me got extremely good service from John. What's the difference between me and the other guy. He had 50 questions and I had 2 maybe 3. Won't be going here again and will tell my friends about the experience. Disgusting service
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November 2021 by Robin Locke
The best smoke shop in fresno. They have everything you need. They always take care of me..
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September 2021 by Crystal D.
I used to (as well as several friends and coworkers) used to go to this place a lot bc there is a guy(maybe one of the owners?) who is super nice and very knowledgeable. But there is one guy (maybe family member?) who is blatantly rude to me and every single person I have talked with. He also doesn't know the product so there's no point to ask him a question. We literally ALL stopped going there because of him, so sad. He doesn't even have to be nice, just basic politeness would be cool. We stopped going there because his attitude brings everyone down. Dude, get a different job if you hate people.
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August 2021 by Julius Strife
Worse smoke shop in fresno, They are scammers. They will sell you a torch with zero fuel and tell you to buy there fuel instead of filling a torch you spent $30.00 on. Scammers!!
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July 2021 by John Ward
Fantastic place for all hookah and vape needs..I been going to Empire for years and all the guys are awesome! Ash, Yaya Faris and Ali are very helpful and patient..I go to Empire only.They have everything why go anywhere else?
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June 2021 by John G.
Came here to look for some pipe tobaccos and other pipe accessories (given the stores sign has a giant tobacco pipe on it) the worker told me that they do not sell pipe tobacco and do not have pipe related merchandise...like seriously what's the point of having a tobacco pipe as your logo if you don't sell tobacco pipes or tobacco???
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May 2021 by Mohammad S.
Appreciate these owners! Some great deals they offer me for salt nic juices! Best price I found in a while. Appreciate it.. best of luck in the future
