Energy House is a well-regarded business specializing in high-quality products and services, including HotSpring spas, Endless Pools swim spas, and various fireplace brands like Innovative Hearth Products, Kozy Heat, Vermont Casting, and Modern Flame. Customers appreciate the friendly, helpful, and professional staff, who provide exceptional service throughout the buying process and beyond. Many reviews highlight the positive experiences of customers who purchased spas. Staff members, particularly Steve, are praised for their knowledge and patience in explaining different spa features. Sandy is noted for her assistance with bill sales and scheduling, ensuring a smooth transition for customers. The installation team, including Alex and Francisco, receives compliments for their expertise in handling wiring issues, delivering the spas, and offering thorough instructions on operation. Follow-up support is also noted, with staff reaching out to help with warranty questions and chemical guidance. While most experiences are overwhelmingly positive, one customer mentioned an unexpected increase in installation costs, which could have been better communicated upfront. However, the overall sentiment reflects satisfaction with the products and the attentive service provided by the Energy House team. Whether for spas or fireplaces, customers feel confident recommending Energy House for its commitment to quality and customer care.
Liz and Steve were very helpful in our spa purchase. They spent a lot of time with us and answered all of our questions.
May 2025
Sandy was great to work with and made every part of the project go very smooth 5 stars
April 2025
Energy House was great, even filing the voucher with the state. The only issue was that the installation cost was very under estimated. Instead of $650 I was charged $1100. That caused a little bit of a shock and would have been better if I could have budgeted up front. The fireplace works and looks great.
