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March 2024 by Ross P.
I'm completely disappointed in this Enterprise car rental location. I reserved a car approximately 60 days ago and flew from East Tennessee Salt Lake to Fresno. I put my estimated pick up time at 12 noon. My son-in-law picked me up at the airport and he decided that would be best for us to go back to his house and take his car to go pick up my car rental. When we arrive, they said we were late and they no longer had our vehicle reserved. They told us that we would have to get a different vehicle and would not honor the price. We question this and they stood firm as if we did something wrong. Then they scolded us and said we should've rented at the airport; there was never a smile or an apology during our exchange. Since 2008 I've traveled a lot of the US and rented mostly exclusively at Enterprise. I've changed my view of this brand. Customer service is important. What surprises me is the manager of this location was grumpy and unfriendly. She did not give a hoot, whether or not we were taken care of. In turn we got a rental at another brand and we were treated kindly, with respect and received an upgrade at no extra cost.
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January 2024 by Hazey Autumn
THE best experience I have had renting a vehicle!It was a smooth, easy and fast check in and check out process. The customer service was GREAT. I will be going with Enterprise from now on for all of my rental needs.
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November 2023 by David Wear
Excellent experience with my rental and great customer service. Thanks Kelsey!
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November 2023 by Bruce K.
I rented a car for a month going weekly to renew because of total loss on my truck. From my first encounter at the Pinedale center in fresno I had a great experience with Olivia. She worked hard to get me a car right away. Something the millburn and Herndon manager clearly didn't want to do. When I returned to renew at the pinedale centerTatyana was very pleasant and helpful. On my next visit the manager Marisa was not so pleasant. She kept repeating that they were basically breaking protocol for giving me the rate of my insurance since the insurance ceased paying and I was getting a special deal. What she didn't know is I had independently searched snd could have gotten $5 off daily at the same place. I just let it ride on insurance rates. But she made me feel like enterprise was doing me a favor for renting me a car. The opposite is true. I was spending over s 1000 a month to rent a small car. She had no understanding of customer etiquette that made a customer want to come back. But then my last visit to close out the rental I had the honor of Ethan helping me out. He was over the top kind snd expedient and helpful with a ride. Tatyana was there too and very kind. I was glad I didn't have to work with Marisa again though she was there. I recommend the Pinedale enterprise. Definitely NOT the millburn and Herndon one in fresno.
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November 2023 by Jason Manuel Castro Olivares
We enjoyed a positive experience with our rental at this location. Tatyanna demonstrated exceptional friendliness and efficiently accommodated all our requests. Unfortunately, we had a flat tire during our trip, and as an immediate fix was not possible, Enterprise promptly provided us with another SUV, ensuring we didn’t lose more time. The overall experience was enhanced by Tatyanna's cheerful demeanor and genuine efforts to assist us, we will surely continue doing business with them.
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October 2023 by Gigi K.
Update: James worked hard to correct the previous situation. He genuinely seems to care about the clients. He made sure that I had a car that did not need a service and took time to go over the car with me instead of rushing me through the process, plus the car had over a 1/2 tank of gas. They rent cars that need service. Very scary experience. Car was unsafe and needed an alignment. Service light came on about 50 miles from their location. Gave me $100.00 off of the rental and acted as though they were giving me the moon. Spent $3000 on rentals at this location over the last two years. Be careful about renting cars here - not the first time I've had car issues here. Assistant manager, Marissa gave me $55.00 per day on a recent rental (mid sized car) and that was supposedly the best deal they could give me. Reneged on the upcoming rental price. Switching companies.
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September 2023 by H H
Went in for a rental and Olivia helped me. If I could I would give her 10 stars. She made the process so quick and helped me with all the questions I had. I wish all people in customer service were like Olivia.
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August 2023 by Kathleen Henderson
Sam went above and beyond to get a car for me when availability was low. He provided great service.
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August 2023 by Jackie R.
If I could give this place 0 star review I would the lady working the front desk today was so rude and pushy had no customer service this company should really consider who there having acknowledge there customers
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July 2023 by Hazy Angel
Made reservation when I got there no cars the employees very rude they lie to me on multiple things very disappointed in this office the line was long others where Also irritated with the same issue
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July 2023 by Thomas Burket
Great customer service and value. Rental experience was positive. We will definitely rent with Enterprise again!
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July 2023 by Casey Stout
Noáh was awesome! She made sure we were in and out of there quickly with no issues.
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June 2023 by Alexis M.
Recently had to rent a car last minute. Had a great experience, the check in staff were very polite. Got a car quickly, no hassle.
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May 2023 by Paul Whitfield
The car was nice and new, ran and rode great, people were helpful and nice. Good experience.
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May 2023 by Pedro Sandoval
Customer service was great on pick up and return. car was in great shape.
