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January 2024 by Randeep A.
This place is AMAZING! Not only for the selection & pricing , but for the phenomenal service by its expert staff. Fabian Gomez was so professional, knowledgeable & went above and beyond in guiding me through the whole tile process. I only recommend floor & decor , and tell everyone to meet & work with Fabian ! That's a must ! Nobody knows their work like Fabian ! He is a wizard / magician at what he does.
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January 2024 by Daniel E.
This store is huge and has a fantastic selection of tile and flooring. We went looking for tile for the fireplace and found a great assortment. Jordan helped us and was great, very friendly and knowledgeable. Good prices too.
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December 2023 by Jay Man
Wow so many choicesReview editAfter choosing what we wanted travertine Versailles pattern we needed installation and they gave us angel cardosa of cardosa tileSuper professional knowledge and respectable when working inside your property and all the workers and angel were very nice and pleasant and addressed any questions promptly that we had for them they are who you want if you need someone to install your tile he was so awesome I got more work I need them too do and when we do our master bathroom remodel I know who to call
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December 2023 by Gina M.
We went in, and no one offered to help us. Employees were standing around the registers talking to each other. Once we found what we wanted, we had to hunt someone down. Once he came to help us, he told us it was out of stock. He didn't offer any alternatives or options. He just turned away while my husband and I were debating on what to do. The next day (today), we decided to buy what we wanted online. We went to pick it up at 330 and checked in. After waiting 2 hours, my husband got down to ask about our purchase. There were 2 guys inside looking at my husband than at each other. They got a 3rd person, and eventually, the third younger guy came to help us. Our product was right by the door. The service here was so unprofessional and unwelcoming that I would never come back. I don't recommend this place, find somewhere were customer service is provided.
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October 2023 by Jonny R.
We had ordered over 100 boxes of laminating floors, and we were short about 40 boxes because it was unavailable at the moment , when we came back several weeks later to purchase the rest of the 49 boxes of laminating floors , Michael and Betty went beyond our expectations and honored us same price as we had originally paid for, it made our day so much better and very happy that there are still workers out there to go above and beyond to assist , thank you guys !!!
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September 2023 by Ruben Duran
Went today with my mom to help her pick some backsplashes for her kitchen, I hadn't been there with my mom it's usually my sister's that go with her. So the store is layer out perfectly so we where able to picked what we wanted but had several questions.So I walked up to Rose your store employee and she went above and beyond my expectations of service. She really humanized the whole experience and not just rush through it all. She asked us questions that helped us make a better decision. Knowing you have employees like her make me feel comfortable enough that my mom might go in on her own and get great service. Wish I would've taken pictures but I was living in the moment. Thanks Rose and Floor Decor we'll be back.Continued blessings to the whole team ?
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September 2023 by Jay Ram
Didn't know this place existed until my son in law told me about it.They have pretty much everything you can think of and Service was great!Went to get some tile but the available pallet to pick from was littered with broken and unacceptable tile. I asked a worker (Matthew I believe was his name) to set down another pallet. He quickly radioed someone to come on the forklift and put another pallet down. Matthew told us to keep shopping and he would load the cart up for us. We went and gathered other supplies and was helped by Justin to get the right amount of mortar and grout. He even explained to us what we needed and what we didn't need which was awesome because I wasn't pressured to buy stuff I didn't need. By the time we were done Matthew was waiting for us at checkout. He even helped me load the tile on my truck. Me and my wife had an awesome experience here.
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August 2023 by Godofredo A.
Fabian and the team Marlene, Rich, and Carlos. Have been nothing but amazing people and an amazing team. I am a pro who directs a majority of my clients to them because they have treated and taken care of each one of them amazingly. All my clients tell me each time how Fabian and the team made it easy, and stress-free and helped with pro-suggested materials.- 7th Heaven ConstructionJunior
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July 2023 by Brittany Chapman
My mother in law and I visited the riverside location. We spoke with Richard S. Who welcomed us with smiles, knowledge and grace. We weren't really sure what we were looking for but we had visited quite a few other establishments and not found anything that fit the decorative style for my mother in laws house, And to be frank didn't have that much porcelain tile to look at. He walked the whole show room floor with us, ensuring all of our questions there answered. Any time you have to take a phone call he excused himself politely. He insured that once we had found our tile that they had the quantity that we needed for our project. Honestly, all of the staff here is just amazing. If you're looking to renovate and need to know that there are fair pricing, quality product and knowledgeable staff that will actually address you, this is the place to go.
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July 2023 by John B.
I found the staff to be very unknowable of the products they sell. When asked about a product availability the answers proved to be incorrect they did not know the availability or the location of the product in the store, the cashier on duty at opening caused me to wait for almost 15 minutes at checkout because she did not know how to handle a refund transaction for the person in front of me she didn't seem to care if she caused a time delay. I can't recommend this store at this time
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July 2023 by Marilyn M.
We went in looking for bathroom tile and Erich was wonderful. Very professional and knowledgeable. He gave us great advice and was not impatient with us as I changed my mind once out twice. Prices were also very good.
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May 2023 by Patty S.
We are a small construction company that remodels bathrooms. The staff at the Fresno Floor & Decor are amongst the most helpful associates I have ever met. From the Designers to the Pro associates & pro premier manager, I am never disappointed! These guys are always helpful and go beyond to make every customer feel important. We have never had any issues returning any product once a job has been done. They are always helpful with ensuring we have everything we need to complete our install. Pro Associates are top notch! Fabian the Pro manager is amazing always answering emails or text messages.
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April 2023 by Jenny Fall
Walking in this huge store was impressive with its extensive inventory! They have a large selection with a wide variety of flooring options to choose from. The employees are friendly and helpful and willing to answer questions. Free estimates are available to have a professional come to your home and take measurements along with contractor recommendations for installation. They also have financing available for those who would like to use their 0% interest option. We left the store with some flooring options that we are seriously considering.
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April 2023 by Brian Reinke
This place has a great selection but expect anybody to get your tile to your truck and you can forget about it. The warehouse workers thought it was more important to arrange tile in the isles rather than load my truck. after waiting for 30 minutes I finally asked for a refund and then they showed upcome on people you can arrange the store on your time not mine
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April 2023 by Ronette Strown
The best place for home remodeling, the prices are very reasonable and they have good quality material. When you go to the store ask for Avi, he is absolutely the best young man. Very patient, understanding and extremely helpful. Thank you Avi for being my personal shopping guide! You won't regret a visit to this store!!