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January 2024 by Mike Ghalambor
Unpleasant Experience with Fresno First BankI recently had a disappointing encounter with Fresno First Bank while attempting to secure financing for a commercial property. My dissatisfaction stems from the lack of transparency and professionalism throughout the process.After paying $1000 for an appraisal, I faced delays with no results in sight. The bank repeatedly insisted on opening an account and signing paperwork, diverting my focus from the initially agreed-upon terms and rates. Michael Gonzalez, the representative, consistently provided inconsistent information, attributing discrepancies to the vague notion that "commercial loans are different."To make matters worse, when I questioned the results of the appraisal and expressed my concerns about the changing terms, Gonzalez presented a completely different structure from our initial agreement. It became evident that a bait-and-switch tactic was being employed.Upon deciding to halt the process and request a refund due to the appraisal delay and misrepresentation of terms, the bank suddenly claimed the appraisal had been completed. This abrupt resolution, coupled with a refusal to refund my money, raises serious concerns about the integrity and honesty of Fresno First Bank.My experience with Fresno First Bank has been marked by frustration, misinformation, and what appears to be deceptive practices. I strongly caution others to exercise caution when considering this institution for their financial needs.
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January 2024 by Mike G.
Title: **Unpleasant Experience with Fresno First Bank** I recently had a disappointing encounter with Fresno First Bank while attempting to secure financing for a commercial property. My dissatisfaction stems from the lack of transparency and professionalism throughout the process. After paying $1000 for an appraisal, I faced delays with no results in sight. The bank repeatedly insisted on opening an account and signing paperwork, diverting my focus from the initially agreed-upon terms and rates. Michael Gonzalez, the representative, consistently provided inconsistent information, attributing discrepancies to the vague notion that "commercial loans are different." To make matters worse, when I questioned the results of the appraisal and expressed my concerns about the changing terms, Gonzalez presented a completely different structure from our initial agreement. It became evident that a bait-and-switch tactic was being employed. Upon deciding to halt the process and request a refund due to the appraisal delay and misrepresentation of terms, the bank suddenly claimed the appraisal had been completed. This abrupt resolution, coupled with a refusal to refund my money, raises serious concerns about the integrity and honesty of Fresno First Bank. My experience with Fresno First Bank has been marked by frustration, misinformation, and what appears to be deceptive practices. I strongly caution others to exercise caution when considering this institution for their financial needs.
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December 2023 by Jane Hu
I have been with First Fresno bank for a long time and I love FFB more and more every year. You are trust worthy with great customer services, I’m happy every time I come in and have seen other customers very happy as well, FFB is such a great bank for everything like mortgage loan, safety box, investments and more. I m extremely happy trust FFB, I always recommend family and friends about FFB. Thank you for being a great bank at all time.
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December 2023 by Israel Gonzalez
I'm thrilled with the service at Fresno First Bank for my business. Jonathan and his team have made banking straightforward and hassle-free. Whenever I need assistance, they're quick to help. Choosing Fresno First Bank was a great decision, and I highly recommend them. Big thanks to Jonathan and the team for their excellent support!
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December 2023 by Robert Bean
I have been waiting since Oct 12, for some sort of an answer> I spoke to Alex in your office concerning an ATM transaction that i was charged twice for but only received one $200.00 transaction, i have called to follow up 2 times with Alex only to be told his manager will review it and get back to me. I am a long time customer and expect a little better service than i have receive. 11-22-23,__ this was taken care of within 1 hour of my posting this, and I certainly appreciate the prompt service, that I was normally used to. it is great to get things corrected.thank you
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December 2023 by Faith Klein
I have always been served great. Everyone seems to be happy to be an employee. We left Bank of America ( where I had worked off and on for years) because we were personal friends of David Price.
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December 2023 by Aaron Pizarro
I can’t say enough about the amazing experience I had and continue to have with Fresno First Bank! Pat Durkin was my first contact with the Bank and has been amazing. Pat helped and supported us through a long and complicated business acquisition. His calm demeanor, resourcefulness, and industry knowledge no doubt helped us get to the finish line. Post transaction has been great as well. We definitely feel like we are part of the Fresno First Family. We have been invited to a couple of customer events all of which have been first class. Do not hesitate to work with Fresno First Bank or anyone on there team. Thank you Pat, Jas, Jenna, and the entire Fresno First Team for the amazing experience to date! -Aaron JZ Windows & Doors
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December 2023 by Joseph K.
Wonderful bank, staff and services. My only "gripe" is I wish there was one in South-Central Fresno but I do get it.
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November 2023 by CJ LeLievre
FFB has serviced our banking needs for many years. Our experience with them has been positive. We have utilized their services to maximize our business and they have been a wonderful partner along the way. The Management and Staff are always easy to work with and they communicate well with our Team. Particularly, Brandon Seeto with FFB has been prompt, professional and attentive to any needs or questions we have. I never hesitate to recommend FFB to associates, friends or family. I consider FFB a good all around banking partner for business and personal banking needs.
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November 2023 by Nathan Dobbins
FFB truly values their customers.I've never had a bank treat me the way they have.They went all out to show their appreciation by inviting me and mine to their Fresno State tailgate. Jonathan Tijerina and friends put together the best tailgate experience period.They make you feel like family. Thanks Jonathan!
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November 2023 by Angelo Papagni
Wait times are longer than at other banks. I think three people at the front is too little especially when one is not helping clients. Very nice inside. And staff is friendly. Offered me water bottles. ATM is open all the time. Would give five stars if wait times were less.
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October 2023 by Aidan Gates
Christe Vang was the one who has consistently helped me and she is the best! So nice and best attention to detail!10/10 recommend this bank, they are all so helpful and caring!Plus they throw the best tailgates for the football games ?
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September 2023 by Mike M.
When you say you hire Humble Honest Hungry employees but make it obvious that you are looking for employees that will overwork and you can underpay, its best not to use the terminology in your hiring strategy. Just saying...
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September 2023 by Thom Miller
Web access is excellent and fast, the personnel are wonderful and efficient, and the whole process of banking here is the best I’ve ever experienced.
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August 2023 by Kit Hannah
I'm five stars for the customer service and regular banking aspect. Everything has been great and easy after switching to Fresno First from a Local Credit Union that I had an account with for 38 years that had become next to impossible to deal with. The people at the bank, tellers and other staff are very friendly, helpful and easy going.
