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March 2024 by Leticia Lopez
Very Kewl!
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March 2024 by Miriam Anaya
The staff was so kind , understanding, and helpful.
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March 2024 by Skeetawheatstraw Ipet Isut
Been a member here for some years but today I'm here with the wife to finalize her auto loan, Thanking Sophia for taking great care of my wife.
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November 2023 by Susie A
Hours of operation suck. They always have the longest lines ?
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August 2023 by Jessica M
:( I’ve had my account with them well over 3 1/2yrs now. I’ve been hounded on several occasions by the tellers to upgrade my secured credit card since my credit score is “very good” and I’ve had their secured credit card for over 3 1/2 years. When I finally apply, after waiting a month for them to call me to do my application, I’m told I would be called back the same day. It was almost 2 days later I was called and told I was denied. They just left it on a voicemail too. I expected more than that to be honest. You have to have my security questions just to give me information yet you leave messages about denials on a voicemail? Weird. Now I have a hard inquiry and still with my secured card and all the “web maintenance “ and statement errors they REGULARLY have. Ugh. Definitely debating on closing this card with them and leaving. Please treat your customers better :( this is frustrating especially in times we are having these day! Inflation is already hard. Your staff convinced me i would be approved because I had the card for so long and I had a good score. I was not approved and I have a hard inquiry in my report now!
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June 2023 by Cynthia P.
Just opened my account and I'm just not impressed with the accounting errors!! Too many to speak of!! I will close this account as soon as I can...
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May 2023 by April N Ray T.
They are customer orientated and so helpful in answering questions. I find them patient and kind. And trust me, I have seen some pretty grouchy & mean ppl. They handled them professionally and kind. Will always be a customer / member here.
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April 2023 by Samantha Brown
No atms around town and you have how many members? Long lines ever present, usually atms run out of money on the weekends…not to mention the fact they want to interrogate you like a criminal whenever you try to go pull out your OWN money after making it obvious they’re going through your transactions for minutes while you stand there wondering what you did wrong by asking to make a withdrawal. Plenty of banks that offer much more without 3rd degree. I’ll be moving my business elsewhere.
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April 2023 by Deniseb Sandoval
Sophia assisted my mother and I and some concerns that my mother had regarding her account she was very professional and put my mom at ease she deserves 5 stars
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April 2023 by Henry Molina
The tellers work really slow and the lines are always long. They need more employees or better training to work faster
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March 2023 by Aaron F
Monica the bank teller was super patient with me and very helpful with my needs at the bank. She has great customer service skills. Great visit, great bank. Thank you Monica.
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December 2022 by Christie Richardson
The tellers are rude, they are not very accommodating to the elder. The line is always ridiculously long and the tellers don't care to try and hurry. Manager talks bad about members to other employees loud enough for other members to hear. Parking is a nightmare. Terrible bank! Taking my account elsewhere so is my mom, sister. And 2 nephews.
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November 2022 by Tarsha T.
Thank you for for the timely service you provided me. Erica did a great job explaining everything in detail.
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October 2022 by Jose Hernandez Loyola
Miss Wade is awesome! She is extremely knowledgeable and helpful! Probably the best banker in all of Fresno in my honest opinion! She is helping me get my first personal loan to build my credit. I will be leaving Bank of America and only use Golden 1 from now on.
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October 2022 by Rod Wiltrout
They replaced my debit card quickly and courteously
