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March 2024 by Virginia Tobar
This was my first time getting a facial and if you have yet to try it I highly recommend that you do. The staff was very polite and welcoming. The staff member that worked on me made sure that I was comfortable from start to finish she explained every single step as she went along. She gave great tips on what to use for my type of skin and suggested different products before I left. Their prices are a bit too steep for me but it was an amazing treat that I think everyone should try at least once. Thankyou to everyone at Hand and Stone for helping me feel pampered.
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March 2024 by Renee Alejo
Veronica, my masseuse was fantastic! I highly suggest doing the contrast therapy add-on. She worked on an ongoing knot that was causing so much discomfort. I am feeling better after my massage. Thank you ladies, it was a very pleasant first experience here!
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January 2024 by Melissa Dominguez
Loved it all, customer service was excellent
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October 2023 by John Reese
Couples massage. Very uncomfortable experience. I could hear absolutely everything in the lobby, particularly the whispering and snickering of the receptionists. There was an unnecessarily long and fairly invasive form to fill out in the beginning and apparently loudly speaking about your payments and how much you're going to tip is normal. In a more private setting I could overlook some of these things, but that just wasn't the case. Very little communication with the masseuse (and kept bumping my arms while moving around me. Not a big deal, but annoying when trying to relax). Seeing as how it was my first "professional" massage (and I mentioned it multiple times) I'm completely turned away by everything about them. I'm sure there should have been options of oils, scents, sounds, etc., but nothing was ever offered.2/10* Will not return, will not recommend.Wife had a much better experience apparently. Not sure what the difference was??♂️
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September 2023 by Alisha Mendoza
I booked a Swedish Massage as a birthday gift from my coworkers. They thought they’d give me a special treat being that I’m also a new mom. Well sadly I feel their money went to waste as I didn’t receive a massage in anyway shape or form. I thought maybe I wasn’t understanding what a massage entailed but after talking to friends and coworkers who have been here I believe I was ripped off. The masseuse put pressure on my back twice, stretched my neck, used pressure on my arms and hands and nothing else! Mind you when they used pressure on my back it was over the blanket, no oils, nothing!!! The conversation was fine but the masseuse was off and stated they were off due to the fact that they just ate. I think it was something else.
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August 2023 by Erica M
Truly disappointed in employee turn over. When I find someone good, they leave. I’m unsure if it’s retention issues or management but it’s unfortunate. I canceled my membership after hearing both my favorite masseuse and the girl who started doing my facials no longer work there. I also had a massage with someone new recently and I can say it was one of the worst massages I’ve ever gotten. It’s hard to find a good masseuse :(
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July 2023 by Jon (Jay)
When my wife and I first signed up about a year ago it was real good. We were able to get same therapist each time for a few months. Then they started canceling our appointments left and right. They want to change us for cancellation but don’t really even apologize for canceling you. Never really found a great therapist again. Not worth the time or effort if they keep canceling and can’t keep therapist .We canceled our subscription and decided to go else where. Didn’t feel like they even cared about the inconvenience they caused.The place is very hit and miss.
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July 2023 by Arunia Lopez
I enjoy my massages and facials that I get here. The membership is great to have. Sometimes it's hard to get appointments that fit your work schedule Monday to Friday 8 to 530pm . Highly recommended
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May 2023 by Camy Ferraro
Massage was maybe 35 minutes with all the fiddling with the stones, the time to get dressed and undressed is included in the actual massage time my therapist was mid leg and said okay done ! No hands or feet
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May 2023 by Candy Inman
Heated tables, great add on options, competent masseuses. I have scoliosis and back pain and they always do a good job of working on the knots in my back.
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March 2023 by Gee N
The place is very hit or miss. I had the subscription plan for about 8 months for my wife and I. We either got an hour massage or facial every month. The massages were average at best, I can only remember twice having a great massage. The biggest complaint was that my wife and I always got the 60 min massage and I always got skimmed of my time. I constantly got released 10 to 15 min earlier than my wife. Since there isn't a clock in the room and the masseuse leaves as soon as the massage is over, I wouldn't find out till I'm in the lobby. Also, I asked several massage therapists to skip my lower body and add more attention to my arms and neck. Only to get a "we have to follow a routine" answer. The only reason I stuck with the subscription was because my wife enjoyed the place a bit more than me. If you want a quick release from stress or just want to get some sore muscles attention, then this place is ok. There are much better places in the Fresno area and for much better value.
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March 2023 by Kelly Lynne Coaching
I always leave feeling pampered and ready to take a nap. It's very relaxing and my face feels clean and well loved.
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March 2023 by Arin
It’s been a while since I came here. My sister law practically comes here monthly and she had recommended Abby. I had booked a facial for my fiancé and I. My fiancé had an okay experience but I kid you not Abby did an amazing job. She chatted a little bit to get to know why I’m stressed and what not. She recommended a few things and I didn’t even know when an hour passed by. Would definitely have Abby do my fiancé’s facial next time for a better experience!
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January 2023 by TheWuzzyLine
The massage was great, but unfortunately I'm a little upset with their method of timing. We showed up early and ended up waiting 15 minutes for the masseuse, and then he stopped 10 minutes before the hour was up. Their website claims the hour includs time to dress and prepare , but that's why we got there early and dressed quickly, in the end it didn't matter because he took awhile to get into the room and then stopped before the time was up. I'm not sure I'm going to be coming back, paying for an hour and only getting 40 minutes is kind of a rip off.
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December 2022 by Amy Cole
Absolutely worth it. I have been going here for over 4 years. I moved from California to Las Vegas and the service is consistent and pleasant across the board.They help you gain better skin care routines and walk you through how to keep a healthy approach it really is a perfect way to release life stresses and have some time to yourself.If you've never been to a spa. Let them treat you to your first experience. And although pricing may initially seem discouraging for first timers. This is a premium quality spa with educated Estheticians and worth every penny!Always pleased and eager to return. Thank you H&S! Yall rock.
