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January 2024 by M F.
The employees at Lithia Subaru are awesome. Great service, super helpful, they've helped me out of a jam more than once and I will be forever grateful. The place is always busy, so plan to schedule a service appointment at least a week in advance. The wait is anywhere from 30 mins to an hour and a half depending on what your car needs. I trust the mechanics at Lithia more than any other shop I have taken my Forester to. It is more expensive to go to the dealership compared to some random shop but it pays off in the end because not all mechanics are well versed in Subarus and I have never had to worry about having to return due to some mechanical mishap.
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December 2023 by Michael Z.
Took my Outback for the first time at Lithia. Very professional n efficient oil change n tire rotation; full inspection was appreciated. A real shout-out goes to a gentleman in the financial area named. I had questions about my warranties, n he assisted me in understanding how I was covered, and he explained how the roadside component worked, even assisting me with renewing this Subaru service on the spot. Thanks to all at Lithia. Michael
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October 2023 by Cindy d.
Salesperson said I had to put a 500 deposit to reserve the test drive for following day. Have requested deposit back. Getting the runaround saying he has to go through the finance department..Sounds like a scam
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August 2023 by Manuel L.
I went to the dealership looking for a new car. Tried talking to sales associates but kept getting ignored for over an hour. They would instead go attend other people, completely bypassing me. Mind you this was on a midweek afternoon, not a particularly busy time.I've never been treated like this at any other dealership. Seems like they don't want to sell cars. It's a shame too because I had made up my mind that I wanted a Subaru before going in, but now I'm so put off that I wouldn't buy one just to not have to deal with this POS dealership.
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June 2023 by Win D.
Great, fast service! I was in and out in less than an hour! Great communication from service technician! He went over everything that was done & detailed the car inspection report.
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June 2023 by India R.
My husband and I went to purchase a car yesterday, Theresa helped us, and I have nothing but great things to say about her. We never felt pressured or pushed towards anything. The whole process was smooth and we are very happy with our purchase!! So happy to be the owners of a new Subaru !
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April 2023 by Chris H.
The dealership practices what appear to be deceptive business practices. An offer is made for a trade, then revoked upon trying to buy a new car; changed to 30% lower. The next day the used car person offered the higher amaount....again. But could not complete the transaction until "tomorrow". I would not trust them.PS- I would also second Hank H from 2/15/2023- EVERY SINGLE time I made an appointment at 8:00 am for service they would not even look at the car until late in the afternoon, over charge and then keep it for days.
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February 2023 by Del F.
Worst service ever!After calling to see if we need an appointment for oil change/ service and told no appointment needed for express service we drove30 minutes only to be told they could do it next Tuesday. A little more than frustrated with this dealership!!!Such poor service for a customer with a new car needing it's first service!
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February 2023 by Hank H.
Bad attitude,have left tools in my car and parts not put back together and they charge hella for things that other dealerships won't. Also muiltiple times they've scheduled my car to be returned to me and took days longer than what they said they would to return the car and have used the same excuse of "having a family emergency" multiple times.
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October 2022 by Ehab B.
Bought new subaru legacy 2022 was told when i deposit $500 for subaru legacy 2022 the car had remote start because it is package 15.but i still bought the car then the manuals book was not complet i was told will order for you then after 4 weeks i called the dealer they said it is on back order will take a while no time frame.I had only 480 miles on the car the average mile per gallon is only 22 but the sticker on the car said 27 city and 35 highways i am not getting any close to that.i do not have habits to ideal the car.was 40%freeways and 60% city driving.
