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April 2024 by Jennifer Moons
Jess C. Was amazing! I had trouble earlier this morning in the online portal and I went in she helped me order my swimsuit online and made the process simple.She also mentioned the denim donation program to me and was overall very helpful and kind.
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February 2024 by Jennifer Gray
Absolutely one of the WORST experiences I have had. I walked in with my daughters and was immediately looked up and down by employee Keith as if I had zero business being in the store. The stares continued and we felt completely judged and discriminated against by all the employees there. Kara the associate also stared continually in addition to Keith who continued to give an attitude and laugh. We could hear them talking about us and turning and laughing. While my daughter was trying something on, they stared at us while outside the dressing room and when we stared back Keith walked by and said something to my daughter negatively. He then took a hanger and threw it in a box right next to where she was standing. When leaving, I asked for his name as well as the managers and was told he was the manager as well as Susan. I later called and asked to speak to Susan and Keith answered. When I asked to speak to her he said she was with a customer. I asked when her shift was over and he would not tell me. I asked when her next shift was he also would not tell me and said they aren’t allowed to give out schedules. It should not matter how someone is dressed or if they are perceived to fit whatever image Madewell is trying to cater to. Implicit bias is a very real thing and their staff should be better trained on providing quality customer service. No employee especially a manager should ever laugh, judge, stare, or talk about customers. Do better Madewell.
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December 2023 by bau thao
The cashier was able to price match the online sale after getting manager approval. She was very friendly. I will keep coming back.
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November 2023 by Jenna Soares
I’ve gone to this madewell for years. Since it opened. I went yesterday and the staff was horrible. They didn’t ask if I needed any help. The manager was more busy teaching the staff what to do than helping customers.I asked a question and I t was a walk away as answering type of thing. The store wasnt organized well at all. The clothes hanging were wrinkly and not organized. I wanted to buy things but was so irritated and frankly shocked at how the store was being ran that I just walked out. It feels like Madewell is turning into a target or Walmart.
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March 2023 by Judy Rivera
Love their denim and clothing. Customer service is always wonderful. Big shout out to Francisco who was extremely helpful in helping me find the perfect pair of denim.
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September 2022 by Taylor Cook
I absolutely love Madewell and was so excited to find a store in Fig Garden!! Everyone in the store was so friendly and helpful. Can't wait to come back!! ?
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June 2022 by Maya Tjahjadi
This is a nice location for Madewell. One benefit is that any online order can be returned in store.
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June 2021 by Freddy Gonzalez
Nice store
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June 2021 by Stefanie L.
Why are you girls so rude? Staring at me the whole time I am shopping. Really uncomfortable and really horrible customer service.
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May 2021 by Serra Naiman
Everyone in this store was so kind and so incredibly helpful!! Delaney (I hope that was her name, that’s what the receipt says!!) helped us the whole time and was amazing!!
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February 2021 by David Foxx
There’s a great local business close to our office the name really does kind of stand out to me. It really does matter that things are made well and that you have great plans in place. It also matters that it is close to starbucks. Haha
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December 2020 by Diana Malancea
Courteous staff, great store
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February 2020 by Esther C.
I found this madewell to be pretty unimpressive. As compared to other Madewell stores, this one is somewhat smaller and has a very limited selection. PLEASE make sure you check online sales before coming into this store. For some reason, sometimes the store sales doesn't match those online; however, if there is a sale online, they will honor it. I came in a couple weeks ago and Madewell was having an extra 30% off sale items online, but nothing was posted in-store and when I went to check out, it wasn't acknowledged as well. I pulled out my phone and told them that the online store was having an extra 30% off sale, and they changed the price of the item. It's just annoying that you have to check if the online store offers a bigger discount. Tips: 1) Madewell now sells men's clothing online! 2) Become a Madewell insider and get free shipping online! 3) If you have a student ID, you get an extra discount on full-priced items!
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December 2019 by Ashley N.
I love Madewell, but this location really needs to expand the sizes they carry. I often order online instead of purchasing in store because of this issue. Wish they were more inclusive of every body type at this store, instead of catering to size XS-M.
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November 2019 by Britt Kangaroo
30 day return policy stinks. Can't even do store credit. Will not shop here again.