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March 2024 by Sarah Schroeder
I have been a member for 12 years. This location is nothing but troublesome.The providers are subpar except one.Today I arrive for my CONFIRMED appointment to find out I never had the appointment. Even thought I have text message proof with the time and date and the separate conformation text. They then tried to gas light me and tell me I don’t know how the system works. If the appointment was taken I would have received a text that the appointment was already filled, not a confirmation text.On top of that there was ZERO resolution. Nothing. So I drove 30 minutes each way in traffic to leave with nothing.Last time I came to this location for a 60 minute facial. The girl worked on my face for 20 minutes.I’ve had them cancel all my scheduled out appointments that were scheduled out for two months to be able to stay in my providers schedule, with no reason given and couldn’t give my appointments back. No apology nothing.I have SO MANY stories I can tell about this location. And they are never apologetic and do NOTHING to make the situation right.DO NOT COME HERE. You will be swindled and disappointed.I will be canceling my membership and never using massage envy ever again. I’ve had enough of their terrible customer service.
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March 2024 by Rita
Booked a medium pressure masseuse but she was actually light. She said she’s been identified wrong a lot but no change has been made to rectify. I’ll never go back.She was lovely but the corporate system is a mess. The person who answered my call spent more time trying to get me to sign up for monthly membership than actually getting my massage scheduled with the right person.
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October 2023 by Joshua zauss
My last therapist left the Clovis location so I came here in search of someone new. And Front desk Alyssa was absolutely amazing great customer service. And first time having a massage with Bree today was pleasant as well. I’ll keep coming back here.
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May 2023 by R Medley
Great massage, I'm a member, new better location. Easy simple atmosphere and welcoming.
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May 2023 by Lavonna Garrett
The staff was very accommodating and kind. One of my favorite places.
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March 2023 by James Giles
Wife had a 90 min massage and was jello when she was done. Masseuse was amazing and really gave a great massage.
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January 2023 by Justin Tran
Trash. Tried to book as a birthday surprise for my wife and when I call the day of the appointment they said they never logged an appointment.
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July 2022 by Margret Murillo
I have gone to Fig Garden ME for almost a year now and the service has always been terrific. Front Desk staff is helpful and friendly. Massage Therapists are knowledgeable. Greg is my MT and he's wonderful.
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July 2022 by Dolores Cardinalle
Stache is amazing...very professional, his energy aside from his talent was very calming. Highly recommended massage therapist.
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May 2022 by Kiani Castillo
booked appt over a week ago, drive from an hour out of town, arrive early to fill out forms, just for them to tell us their system is down & overbooked so they cant help us! waste of time ! def rhe worst of the other locations in fresno
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May 2022 by Kayleen R.
Friendly front desk , they knew my name and was an easy check in. My appt was at 9am , I arrived 10-15 early per their suggestion so I had time to fill out their forms. My assigned masseuse arrived through the front door at 859am, barely getting into work... as she put her stuff down in the back she came walking down the hall , I heard her take a big sigh as she was coming down the hall and it made me feel as if she didn't want to be there . it was my first prenatal massage and I was excited and nervous. She had no interest about my pregnancy like small talk like what I was having or anything to engage with me..Massage started late maybe closer to 910a. The massage was okay nothing special , there was a point where I had my eyes closed and she began to remove the pillow between my legs and startled me, would've liked a little direction. And then when she was done it was so abrupt , and exited the room and said take ur time , I lied there like .. that's it ? And when I looked at the time it was 954a! So the massage started late and ended early. Unfortunately I left feeling disappointed and sadden that this was my prenatal massage experience
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April 2022 by Kiranjit S.
Took my father for full body massage but all they did was back massage ..when asked about legs and arms they said we need to schedule another appointment so disappointed would not recommend to anyone.
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March 2022 by Stacey Stevenson
The only positive is the location and the front desk staff was great. Full body massage yesterday and the therapist never touched my scalp, my legs, arms or feet. Worst massage (if you wanna call it that) ever! Elijah is his name so beware! Also when I told them at the front desk they didn't offer ANY compensation.
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March 2022 by Stacey S.
First time here. Supposed to be a full body massage, booked with Elijah. He never touched my legs or my arms, only my back. Elijah asked how much pressure and I said medium to hard...it was medium at BEST. The place was clean and the front desk staff was great. But if you're looking for a REAL full body massage go somewhere else. Unbelievable.
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March 2022 by Jami D
I had a great experience massage and facialI think cody was her name. she did my facial she was the best. her kindness was everything? thank goodness for ppl like her❤