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June 2025 by Mayte Villanueva
They have no patience to serve customers, it's as if they were forced to do this terrible job unwillingly.
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February 2025 by Ms Foster
Got my phone
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July 2024 by Nubian SoulChild
I feel like Brandy wasn't really trying to help me as much as I knew she could with my cellular data, I went here 3 times with the same problem. 🤦🏾♀️
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July 2024 by Pilates Body
I believe this is the place that sold my mom a dirty phone.... There's someone else information and screen lock on the phone. Whomever phone this belonged to originally works at xfinity with Vasquez as the last name. If yall sold my mom a dirty phone yall shouldn't be in business at all since it looks suspicious as if you sold the phone on on the under and pocketed the money. Either way, wouldn't recommend this place
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July 2023 by Dolphinluver B K
No comment.
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July 2023 by Benjamin Buehler
The store manager had great customer service and made me feel good about my purchase and I walked out happy and pleased thank you
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October 2022 by Estelle Webb
The attendants was very helpfulIssac, the spelling is not correct, but he was very knowledgeable.
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March 2022 by Robin Bowie
Great service
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June 2021 by James Galt
I have given 1 star to another location owned by this franchise due incompetent management. I lucked out and got my issues resolved at this location (and 97 minutes of my time).Here's the real culprit that led to unnecessary stress: METROPCS. The company has a franchisee business model that sets the owners up to work against each other. One franchise won't help a customer that purchases equipment from another franchise. The all blame each other rather than focus on giving proper customer service when an issue arises. I don't think it's a smart way to operate in the long run.
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June 2021 by Daniella White
I love Metro the personnel and they are always friendly and they always handle every situation with care they go above and beyond especially being the only store in our neighborhood
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April 2021 by Evie Ruff
Always great service. They carry out my laundry
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June 2020 by William Pickens
The gentleman behind the counter did a wonderful job
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June 2020 by Moses Erveing
Terrible customer service
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November 2019 by Kathy J.
OMG is how I have to start this review. Yesterday at 5:30pm my husband broke his phone, in a uproar he had me calling around, searching for either a duplicate or replacement. We started in Moreno Valley, they were no help, and not as friendly as I needed them to be. They sent us to Riverside Cooperate office, who told us they had the phone we were looking for, No such luck! I asked if Jose could call around due to we came all the way and need the phone tonight. Well, that's the beginning of the BEST CS I've received since I were a rep. This young man Brandon was so polite, inviting, helpful, and always apologizing for what we were going through. I felt like I was at home and given the best for my buck. Whoever his manager is need to duplicate this young man over, and over again. I tried to buy him lunch, he said no ma'am that's what im suppose to do. My mouth dropped and I begin to tell him thank you over and over again. I recommend every Metro user go to 8610 California and request Brandon to help. Thanks Brandon!!!! you are my hero......
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July 2019 by Patty Kennett
My own experience was terrible they don't honor there promise want take things back like they promise terrible reception all over Fresno on on on
