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April 2024 by Brandi L.
HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE!!! The owner is even worse. They all lied about ordering my daughters prom dress, they promised us it would be here in time and now she has nothing. The owner Debbie can't take constructive criticism about her horrible staff and herself as a business person. The dress was paid for and she still hasn't refunded me. Do NOT buy anything from this store EVER
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March 2024 by Ashli Q.
I LOVED my experience at this shop. I've been hunting for my wedding dress for a month now and tried on countless gowns. I was going to come last Sunday, and the owner Debbie even offered to come in on their day off but I told her no no please I can come in on a Saturday (today!) I came in with my mother and grandma in law and we got to work in scoping out the websites and their own recommendations. There was a private area just for myself and our party to watch me come out of the dressing room, ring light and mirrors to see the gowns from every angle! Debbie was so attentive, supportive and provided everything I needed going through this process. They were blasting Taylor swift throughout the store and as a swiftie myself, let me tell you that this added to the experience. It was so fun and I was so happy to say today I finally found my wedding dress and I thank the girls and Debbie so much for their help in navigating this process so effortlessly and being some of the sweetest people. I am so happy!
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February 2024 by Lielia V.
Horrible customer service. My dress arrived two weeks late. There was no calls and no updates! Would not recommend this store to anyone.
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December 2023 by Cami F.
This is THE place to shop for formal dresses in the Fresno area. Unlike a certain Clovis store (that rhymes with "dish"), the owner and staff here are kind, patient and not at all pushy. Prices are also comparable to online retailers, but it feels way better to support a local business! Highly recommend this boutique!
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October 2023 by Nan M
I purchased two prom dresses for my daughter. A red cocktail dress and a formal gown. Both are beautiful and the alterations were perfect. Shop early! If your prom is later in the year the selections everywhere are limited. CHS is early so by the time we were coming back for the altered dress other girls are just starting to shop. Shop early!
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September 2023 by Sherri F.
What a horrific experience. My daughter, niece and I went to this establishment on August 5,2023. My daughter was looking for an engagement party dress for September 23, 2023. The dress that she found cost close to $400.00. I SPECIFICALLY asked a person named "Debbie " if the dress would arrive on time. I was met with a very smug response. Red Flag. We were told the dress would ship from New York, and arrive within two weeks. After two weeks, with no update or dress, my daughter called. She was told a myriad of stories. The dress is shipping from China. The designers mother had surgery.... And no dress from New York. Debbie made Zero calls. All came from my daughter. She eventually got a refund, and Debbie hung up on her. So it's the first week of September, and we are back at square one. Thanks fo nothing Debbie. Warning.. do not shop at this establishment.
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August 2023 by Stephanie Miranda
I was greeted by the staff and they were helpful as soon as we walked in! I knew which dress I wanted and luckily they had a sister dress in stock to try on. They advised if I wanted to order the actual dress, they would do so for me and it would be 24 hours. Luckily the sister dress looked amazing so I purchased! Successful shopping trip and had the pleasure of speaking to the staff. FYI If you want to order anything from their website, I suggest going in store and having them do it so you get it quicker!
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July 2023 by Deby Bell
Terrible! To return a dress, you have 48 hours to “request” online to return dress after you sign the UPS slip. Then return to Mia Bella no longer than 5 business days. Next — Mia Bella takes 10% of your refund for “a restocking fee!” The dress they sale are on multiple other businesses with loner return period snd NO restocking fee!!!!
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July 2023 by Bre C.
My mom ordered a dress from her initial appointment with the owner of the store who was helpful and helped my mom find a beautiful dress for my wedding. My mom got her email that her dress came in and when we came to the store and told the two women that were working Saturday 7/22 at 12:00 were both very rude and were asking my mom repeatedly what her name was and were being very short with her. If you are having a bad day don't come to work and don't take it on your customers, basic customer service. My mom just asked if she needed to do anything else after she got her dress and they scuffed at her and said she didn't need to do anything since she paid. Would not recommend at all!
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July 2023 by Deby B.
Horrible experience. sign for pkg snd you gave 48 hours to request petmission to return item. then 5 business days to get it to Mia Bella The Labrl. ( normally a few weeks & no permission. needed on a short period of time) then they take 10% "restocking fee"!! once you pass the 48 hrs and don't request a Return #, you are out of luck. The dresses they carry are also on many other online sites. I ordered since they were $15 less but didn't read their policy and the restocking fee would have been $47! The size 2 that I ordered seemed to be larger than it sound have been.
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July 2023 by George A.
Great customer service and got the dress on time as estimated. Highly recommended to anyone.
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June 2023 by Alexis Lozada
I was in a pinch and needed a dress quick! I was hesitant about going because I thought it was just for super skinny gals that were looking for prom dresses that would need to order their dress at least a month ahead of time. I was pleasantly surprised I was greeted by 2 friendly and helpful staff. They didn’t make me feel bad about being in a rush and assured me that there were dresses that we could get shipped overnight. They had a BUNCH of neon fuchsia dresses in stock and I was able to take my time trying a bunch of long and short dresses. Debbie helped me find the perfect dress and even let me use shape wear she had! So many of the dresses I tried were on sale. I walked out of there with a dress and shape wear and both were waaaay under my budget. SO pleastly surprised and pleased! ? P.S. Debbie also showed me what her seamstress could do to multiple dresses for the best fit.
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June 2023 by Faith F
I’ve never left a review anywhere previously but I wanted to share my experience with this company. I ordered my prom dress a month ago, I received no updates (although it was preceding my wear date). I wanted an idea of when my dress would be shipped. I emailed and was given a false promise of last week Tuesday, I waited until the weekend to send another email requesting an update since my wear date was passing and no update had been made. I recieved no reply , I called their business multiple times, the mailbox was full and of course no one answered the phone. They now decide to email me that they are refunding my order since it was past the wear date! This is completely unprofessional to cancel an order so last minute, now I have no time to get a dress and cannot attend my prom. I would 100% not recommend ordering a dress from this establishment. Don’t waste your time or money!!Update: Since I received a reply, let me say now that I was not advised of any back order. I did recieve that email about the delay and as the email you copy and pasted stated I was told the dress could be shipped out by TUESDAY because it was in warehouse and it was NOT SHIPPED. My order was instead cancelled and refunded after a week of ignoring my emails. As I stated above, do not waste your time and money!
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May 2023 by Myriah Kay
I am not so sure on why everyone is leaving such bad reviews on this dress shop! I ordered my dress on the 5th of May and ended up receiving it on the 15th! It turned out to be the perfect dress for me aswell! Yes the shipping to some people may have seemed long but they were very communicative and kind as to when my dress will ship and come in. They reassured me in the beginning that it would be to my house by the 15th and it was! My wear date is May 27th and will not need any alterations on the dress at all! Im so glad this was the place I chose!
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May 2023 by Damaia Reed
Overall just a very upsetting experience :/ was very excited to shop from them but i placed an order 2 months before my prom & i didn’t know the dress i bought wasn’t gonna be in stock (if i knew i wouldn’t of bought it). But they said it should ship out 4/1. The day comes and nothing. I call up there and they tell me it still isn’t in the shop yet. Even though I asked multiple times when it would ship out and was told 4/1. Yet they never had the dress. I think it’s just online ordering, I’d probably have a better experience if I went in and shopped. But the ladies in the store were nice & gave me a full refund so that was nice at least. I just wish the communication was better because again I kept getting told one thing and it wasn’t what was going on.