This O'Reilly Auto Parts store in Fresno is described as very clean and organized. The associates are generally noted as nice, knowledgeable, and helpful, providing prompt service. A key service appreciated by customers is the free Check Engine light testing, where a diagnostic tool is used to read and explain trouble codes, which is considered a great help. The store offers various other services like battery testing and a loaner tool program. However, experiences can vary, with some noting that staff can occasionally be less helpful. A significant criticism involves frequent understaffing, leading to long wait times with only one employee working, suggesting a need for more workers. Customers would recommend this store overall.
Today I had the pleasure of visiting an auto parts store in the Tower District, and a guy named Luis was incredibly professional, helpful, and competent. I really appreciated his excellent service. Even Jessica helped us out. Thank you both for your great service!
October 2025
Luis helped me alot!!! Thank you so much. Amazing customer service!!!
August 2025
The guys at the counter were very helpful and didn't make fun of the girl asking questions. Thank you!!
