-
January 2024 by Jeff V.
Trucks are always out of gas because the gas is syphoned out by thief's every night (so one employee tells us). This location has almost ZERO customer parking. It's hard to navigate around. I don't recommend leaving your vehicle there. There is not enough trained staff so everything takes 10 times longer..
-
January 2024 by Rosemary A.
I went to u-haul because I'm moving and it look 3 whole try's to get a correct truck that works this place also had no boxing tape or anything to help me move.
-
December 2023 by Kim N.
Pick up and truck was fine. But beware don't park your car or leave it there! We left our truck there and it got broken into !!! They should Have warned us that there is a regular burglars that skims the lot!!
-
February 2023 by Dan V.
6 months ago I rented a truck. I had the truck for 3 days and wasn't charged the extra day. Chris, the owner just charged me the mileage and threw in the extra day. I was confused and gave them an unsavory rating, but I was TOTALLY wrong! The staff were fast and courteous and I wanted to let them know that I didn't forget what they did for me. I strongly recommend this store! I couldn't take back my rating on their website, but I'm here and want to say THANK YOU!
-
November 2022 by John B.
I've used u-haul for propane many times in the past. I've never seen prices so high. I don't blame it on U-Haul.
-
September 2022 by Jennifer M.
Absolutely horrible!!!! They charged me for mileage that I didn't even use!! Driving within Fresno how can I rack up 100 miles on the truck with in 2 hours? Take a picture of the odometer when you first get in the truck and then when you drop it off make sure someone goes with you to check the odometer! When I dropped it off the lady was so rude! They were busy and only one person working the counter. She came out of the office and said they were busy doing stuff in the back. As far as I know, customers come first in a business like this. Then when I turned in the key she just said I'd me emailed my bill and didn't want to go to the truck to check the odometer. Now I know why. They said I drove 100 miles and then said that I can dispute the mileage and the manager will get back to me 2-3 business days. Don't start driving that truck until you've taken a picture of the odometer and don't get out of that truck before turning in your keys without taking a picture of it also!
-
September 2022 by Erica B.
Went to get some wardrobe boxes to move along with a few other things. The customer service was horrible. No one knew anything including the assistant manager. Got home and they had given the wrong size of hooks for inside the boxes even though we asked before we left. Called and got no where. Had to drive the 1/2 back to exchange the bars. Multiple sales people standing around and not helpful at all. No one offered to help us out the door or to the car they all just stared at us struggling.
-
June 2022 by Kerry H.
Too few counter staff or idle employees with no common sense. Add that to a huge truck blocking the entrance and no room to maneuver to not enough approved customer parking makes for frustrated customers. The lack of common sense to sell boxes and I'll take them to my car while I still can't exit made no sense to the young inexperienced staff. You get what you pay for.
-
March 2022 by Ramtin T.
Horrible and rude staff. Soon as I walk in standing there to be helped out you can hear the employee talking super rude to customer on The phone. Instead of helping him with his questions he kept saying "you don't get it". I walk out to get my car hauler and there's nails on the sidewall of the tire and they don't even check before hooking up my trailer. They will put someone's family in danger.
