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September 2023 by Kimberly Woods
Walked in without an appointment Saturday morning. Easy self check in, and was promptly taken care of. Great phlebotomist too. In and out quickly!
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September 2023 by Tandra Das
Very poor serviceRoom is full no one is being calling back.They should not accept walking because they just call for appointment.
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September 2023 by Truth B.
I've never been jabbed so hard. I don't understand why the phlebotomist jammed the needle in my arm. I get lab work done each year and my new dr sent my order to this clinic. I've never been a fan of quest but figured many years had passed so I'ld give it another chance. You cannot call to speak with an actual human. Making an appointment is done online or over the phone... terrible. Once you arrive.. again no humans. You check yourself in and wait to get jabbed. On top of it the employee didn't pay attention to how many tubes of blood would be required so she had to jab me twice. Although she was very sweet her technique is terrible. I'll make sure to double check my doctor sends me to my regular lab where I can barely feel the blood draw.
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July 2023 by Hollie Gabel
I use this location frequently and love the check in process. The staff has been wonderful every time. It’s completely electronic check in now using your phone and the kyosk inside. I’m all for it but I had to help an elderly person get checked in because she was struggling with the process. I was in and out within 20 minutes. Have not experienced anything negative so far.
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July 2023 by Rachel A
Even though you have an appointment and are 2 min late they will not see you. Checked in at 1221 appt time at 1230 and said I was late and have to go thru the process of checking in all over. The phlebotomists have no customer service attitude and will just see you based on appointments even though there is only 2 ppl waiting. Other Quests’ employees have told me its based on who works at that location and how much they’re willing to help patients get their labs drawn asap. Ever since they started doing appointments the employees will not go above and beyond only whats required based on your appointment. AVOID this location if you don’t have an appointment you will not be seen!!!!
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July 2023 by Alex Suarez
Took my mom here,staff is friendly and professional. My mom had no complaints. Hopefully future visit will be just as good. Great service.
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July 2023 by Silvano De Luna
Worst customer service ever! Avoid at all cost. Scheduled appointment at 12:30pm. They claimed they came out at 12:27 and 12:28 and turned me away. Was sitting there at 12:30 with my son and they refused to take me at the scheduled time of 12:30.
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April 2023 by Frank Nunes
One must book weeks out to get an early morning appointment for a blood draw. The whole kiosk check in system makes an already less-caring, big company-“move’em-in, move-‘em-out” even more so. The staff are probably caring people, but Quest’s business model makes me look for another lab when I have to have lab work. Look for other labs first to avoid Quest if possible.
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April 2023 by Mary Lou McGuckin
I need blood lab work done . Have a form from doctor at Community Medical Center in Clovis.I’d like an appt. at 9:00. On April 4 2023.
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February 2023 by Sinny S.
I have been at this location many times. Very welcoming; fast in and fast out if you have made an appointment. Check in process (if you have an appointment) is via text or your can walk up the 2 kisoks. Open Saturdays, but I highly recommend for you to make an appointment two weeks before. The staff will suggest the same thing. Rooms look clean. Lobby Area looks clean.
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February 2023 by Brii 2Lovely
Excellent service by LeAnn! I was in and out in under five minutes and didn’t even feel the poke. Awesome job.
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December 2022 by Mary Lou S.
My cardiologist wanted wanted some blood work done right away, so I looked at the different locations to see if there were any openings today before I left his office (it was just after 3PM). Herndon and Maple had a number of openings, so I booked for 420. As it turned out, I arrived at Quest almost an hour early. I went ahead and checked in, and hoped to myself that I wouldn't have to sit there for an hour. Score! A couple minutes after check-in, my name was called! The blood draw was quick and painless. The girl who helped me was super nice. Highly recommend this location.
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November 2022 by Nathan Thien Hoang
Fast, clean, efficient. The staff i have encountered so far are nice.
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November 2022 by tmcb63 McBride
The phlebotomist that took my blood seemed quite friendly, but they was extremely rushed. The whole experience was unnecessarily painful, and not to mention, they literally ripped the needle out of my arm after the blood was drawn, and I was in extreme pain for about 20 minutes. They need to take their time and realize that what they do can genuinely hurt someone.
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November 2022 by Linda Phakonekham
Best quest in town. Highly recommend coming to this location. I use them personally for my lab work and for home health. Great costumer service from all the staff here. Thank you Leann for being helpful.
