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December 2023 by Carlos Sandoval
Management is very rude and unprofessional, This theater is dirty half the time. The restrooms are even worse, Water just everywhere. I would not come here if I was anyone. I recommend the theater in river park, Way more professional and cleaned.
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December 2023 by Vang Thao
One of my favorite movie theater in Fresno. They have really comfortable seats and give you a decent amount of room so you never feel like your being squeezed into a tight area. Been going to this place for years and have never had a issue.
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December 2023 by Richard Jacobs
Not only was the guy at the concession stand rude and more worried about his buddies, but when I didn’t like the movie and left before the halfway point I politely asked for a refund (as did a few other people) and Sabrina Garcia was extremely rude and disrespectful to an extreme. And once I asked for my copy of the receipt for the refund she caught an attitude and almost refused to give me one which I still have not been reimbursed for.
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November 2023 by kitto the yt
FNAF MOVIE was awesome and was totally worth the wait. IGNORE the critics. And the service there was nice.
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October 2023 by Christina Reyes-Morales
Management and employees are horrible here. Never in all the years I have been coming here did I ever have a problem until today. First off you guys need to update your hours of operation or at least inform customers that you guys open 30mins before your 1st showing. Especially if you are going to have a sign outside for customers to purchase tickets inside at the concession stand instead of at the box office. Yes were are aware we can purchase online. But why pay a service fee when it's already $6 on Tuesday? If the policy is you don't allow customers to come in before a given time then be professional and address whomever is waiting outside. Or at least talk through the box speakers. My husband and I waited outside for 30 minutes and were completely ignored. One employee was dusting and just walked away. Not one person came out to at least notify us that they weren't letting anyone in yet, and what time you guys actually opened. The manager was somewhat helpful but rude. She saw us outside waiting while she let an employee in and not once did she acknowledge us or tell us the situation. She just quickly slammed the door on us before we could even ask her any questions. Very unprofessional. We even tried calling to get information 3 times, and all 3 times the line was picked up but hung up immediately. When we finally got to talk to the manager she did apologize but it felt insincere. When we asked for any kind of compensation she denied it. Just to be clear we weren't expecting free tickets, but she could've at least offered a free drink or popcorn for the miscommunication. I have no issue with the hours of operation I understand when business is slow things change. My issues were with poor customer service and the manager and employees being unprofessional. For those who are unaware of how things are operated at this location don't deserve to be ignored or just stared at. We didn't get the manager's name as she was not wearing a name tag or any form of ID. But she was wearing a blue shirt today with a black cardigan!
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September 2023 by Daphnee Villarreal
Some of the workers have a weird and awkward attitude. But i wouldn’t say all or even most of the workers. Most of the workers are very hardworking and aim for excellent customer service. Especially the ones behind the counters. They’re sweet and patient and get things fast without being sloppy. The theater was okay with staying clean. I think the bathrooms could use more maintenance and cleaning. But I definitely suggest coming here. I think the popcorn is always fire and the seats are so comfy. This is our favorite regal!
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September 2023 by RhE “R”
Took my family to the Manchester Regal today. I haven't been there in a while, so I was not sure what to expect. I was a little disappointed with the condition of the theater. On arrival, I see one of the outdoor poster displays broken. It looks like it had been broken for a while, as the temporary covering was tattered and hanging. When I entered the lobby, the doors were dirty with hand/finger smudges on the frames and glass.The overhead displays describing what was showing in each auditorium was covered with a cloth. It appears they are not working... when walking to the specific auditorium, the overhead displays at each auditorium had a message displayed, but nothing regarding what was showing on that screen.Once inside the auditorium (#13), the carpeting was looking pretty dingy, and the place had a bit of a funky smell. Even the once plush recliner seats were now showing a lot of wear and had little padding left.The sound system still did a good job and the screen was bright and easy to watch.It really doesn't feel like the place I used to frequent. It has been allowed to fall into a condition that does not represent the price of the tickets. I'm not sure I will return... I can attend a smelly, run-down theater for less at other sites. Sorry, Manchester Regal.
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September 2023 by Rudy P.
I went to one of the matinees and they only had two cashiers working so it was a big line with people trying to purchase a ticket and get good since the ticket booth wasn't open yet. It felt like I was in that line forever. Guess they don't have any common sense to have 3 cashiers working or at least open one ticket booth when it gets busy for the early showings to a movie
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September 2023 by Regina A.
Unreasonably COLD. I couldn't even enjoy the movie instead I was hoping it would hurry up so I could get out of there because it is THAT uncomfortable, my hoodie did nothing for me. And I get how sound is part of the whole movie experience but it was extremely loud. So unfortunate because I love the reclining seats. Tonight was just an absolute horrible experience and what makes it even worse is that I paid a lot of money to feel miserable.
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August 2023 by Na S.
Love this place! Have tried it several times and really love the ambient and services offered
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August 2023 by Arthur Torres
Good theater, good access from freeway. Seats are terrific. Ghetto part of town. Many places nearby to wait for a movie.
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August 2023 by K Patel
Everything are very good, I watch movie ' Enter The Dragon ' after 40 years back in theater on occasion of its 50th anniversary and I enjoy lots. Auditorium #8 have all reclining seats and very clean inside but when I went to men's restroom and it was fill-up with nasty urine smell which is not tolerable remain to stand inside. Management need to take care at every hour please.
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August 2023 by Tammie Shepley
This theater has the most comfortable reclining seats that lay almost all the back. Wheelchair accessible. ♿️ staff at the front door and concession stand is always very friendly and helpful. If your cre is coming separately, you can send them a ticket link so that you can enter, and they can also enter separately with the same ticket whenever they arrive.
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August 2023 by Julia Godinez
Honestly, it's my favorite place to go see movies. I love how they upgraded their chairs to recliners. It makes it even more comfortable to view a movie with your family. The service is good, but make sure to arrive early for popcorn because during a rush, it can take a little while to get through. Otherwise, you will always find me here for a good movie.
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August 2023 by Candy Baby
Nice theater the chairs recline but they obviously only sweep after each movie because our seats were sticky,trash in them. I had to get someone to clean. Then didn't like it was time for the movie to start and they were late starting the movie, the commercial before the movie start wasn't even playing so we just sitting in the studio half empty in the dark with nothing on?? and this time we was on time.
