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February 2024 by S. T.
The parking lot is chaotic. The traffic in it was congested because everyone was trying to find a parking spot. Ended up parking very far away. Almost left before going into the store, just because of the parking. Inside, it's half junk food. I bought a dog bed. When I got it home and looked inside, the lining of the stuffing was already ripped open. Got some coffee Creamer/instant coffee that ended up tasting extremely weak. The rotisserie chickens were out and there were no replacements within the hour we spent in the store. The clothing selection was poor and small. The prices were not that competitive. Small selection of "healthy" products such as protein shakes or bars or bread. The bread selection was in a shadowy corner with toilet paper. Go to a regular walmart. It's better. Or even smarter, go to Costco.
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December 2023 by Paj X.
I knew I shouldn't have gotten a membership at Sam's. I recently shopped here Friday night. I decided to look at rings and was the first one there waiting to get help. It got busy within 5 minutes and I was still waiting patiently even though the other people that came after me was helped first. Finally, a worker came to help and by that time I forgot where the ring was in the glass drawer. She then asked me "do you need more time? What price range?". I ignored her and she followed with a "if you need more time I'm going to help the other customer and come back when you're ready". I took no longer than one minute and by that time I was over it. I told her if you're in a rush then go. If you're going to rush me when I'm trying to buy expensive jewelry that's a no for me. I went back and asked her for her name(Ashley) and immediately her whole vibe changed and asked if there was something she can do for me. I went to member services and spoke to the mgr. I just expressed to her what had happened and rushing someone that's trying to buy expensive jewelry is not okay. This mgr looked like she did not give two fks lol. She was just basically looking at me like girl hurry up lol. She didn't say anything after and just said okay. I got an ugly vibe and it didn't sit well with me and that's why I'm here. It was probably just my luck that night running into people that lacks customer service skills. Costco would never. I will cancel my Sam's membership and keep it real with Costco.
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December 2023 by Samuel E.
Lupe the store manager was such a jerk to my family and I. She has no professionalism or respect. My grandma was falsely accsued of stealing, after confronted they found nothing and apologized. It was embarrassing. Will never shop here again. Yes because of her act we cancelled our membership.
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December 2023 by Kimberly C.
We are Costco members and come to Sam's every now and then with a friend. This time we came for the Disney pullover sweatshirts. A friend was wearing one and shared that she got it at Sam's for $15. Wow, you're not going to find one so cute at Disney and since we are headed there soon, I thought I needed to stop in and buy a few. Of course, while we were there we had to look around. $200 later we were headed for the door. I bought snacks for the grandchildren and a couple of things for myself from the self-care area. Sam's has many items that Costco doesn't carry and their prices are excellent.
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September 2023 by Chad E.
Sam's Club is always super clean, plenty of employees to help and assist and their ready to eat meals are amazing! They have anything from sushi to taco kits, Mac and cheese and rotisserie Chickens and plenty more. The prices are super affordable and all you have to do is follow instructions and pop it in the oven for most things. Super fresh, easy and quick dinners! Highly recommend!
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August 2023 by Kathy M.
Not sure why the parking lot is partially closed off but you need to open it back up. parking is atrocious and traffic jams abundant.
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August 2023 by Kathleen E.
Yesterday in the pick up area we waited 30 minutes in a pill up spot. They do charge 4 bucks for this "service". That Sam says takes 5 to 10 minutes. A rude man came out after calling two times to point up to a pharmacy sign and grunt "your in a pharmacy spot though" then laughs. I know we are not premium but that should wave the fee and retrain that idiot
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June 2023 by Saemlinh I.
The bad: I'm going to be very clear, this cake was ordered w/Teal & Red. They wrote the name about 6" wide & didn't have Class of 2023. & somehow this is the result!The good: Their Fujisan sushi is the best you will get in Fresno/Clovis. Better than all the restaurants, too! (As in the Central Valley's sushi is terrible!)The ugly: check the attached picture. This lady loves to cuts up a storm. That might be fine if she worked in the garage or in the warehouse, but SHE IS A GREETER!!! Upon our entering she was talk to a coworker about "...this b***ch..." I took her picture, only to discover she was going to solidify herself within the annals (might have spelled that wrong *shoulder shrug *) of Sam's Club's worst, deserving a proper demotion to their sister company, by talking about "...a**..." Yeah, she might like to be profane outside of her job, but I definitely don't appreciate her bringing her problems to work. (There were kids entering upon our exit, so I was extra riled up at her actions.)Beyond that, it is nice that we have the option for mobile pick up and to scan our selected items on our phone as we shop and make the payment on our way up to the exit checker. A lesson that I wished their direct competition would learn. But hey, their competition has a professional staff of upstanding citizens. Maybe they should share notes!
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May 2023 by Sak V.
I might have to reconsider my decision if I want to renew my membership at Sam's Club next time. My shopping experience was like shopping at a swamp meet. Most products was disorganized, and most of their products were in a weird aisle that didn't belong there, and some had no pricing sign on them. No wonder Costco has three locations here in the Fresno/Clovis area. Also, some of their employees seemed to dislike their jobs and weren't too friendly either. Props to the brunette hair woman who helped me put my purchases in my cart. Now that's a good, valuable employee that deserved a raise, and stupid me, I didn't get her name.
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April 2023 by T B.
This place SUCKS!Lines down past the jewelry case , all registers backed up!Self check backed up, two or three registers not even openThen my cashier has an issue with the customer before me walks away, then I see three cashiers maybe a floor supervisor standing around talking!Then my cashier walks away from the group and nobody comes to check out at my long line!This store manger just doesn't give a rats ass!I spoke with her before and have heard employees talk about her! Not good stuff!This place is pathetic, she doesn't care to hear your complaints and does nothing to resolve the cashier issue! You don't like it, there's the door I've heard she has said.Turn most check outs to self check, but I'm not being paid to check myself out, prices don't reflect me working for Sam's club!Lots of empty shelves, meat department looked pathetic! Cafe yogurt machine out AGAIN! SORRY, the signs says.I have bitched about this place for the last time!Sam's your all the more reason people are going to Costco, but I know you don't care!Help save this Sam's club and get new and fresh management!One star because I'm being nice
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April 2023 by Rosie R.
I just signed up for a sams card because they were advertised for 10 dollar memberships. I thought it was a score but I was walking trough the aisles and I seen a rat walk in the pipes in the back. I wish I can get my money back. It was a waste. They don't have a lot of items anyways. The machines in the food court weren't even working. This was a wast of money.
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April 2023 by Tiara V.
I placed a delivery order which never made it to my house. I called Sams Club and after the phone rang for 5 mins it hung up on me. I called back and someone finally answered. They never give their names when they answer the phone. Very unprofessional. I spoke to Jacob in the pickup/delivery dept and he was not empathetic to the situation they put me in. He did not try to help me. He said call customer service. I said customer service can't help me. This is the second time Sams Club has failed to deliver my order. I asked to speak to a manager. Drea got on the phone. She blamed the 3rd party delivery service. I explained to her that I had a party that day and needed my items. Drea was a bit more empathetic than Jacob but she admitted that she was not familiar with the club delivery process. She said they would "try" to have my items delivered again. Nothing ever came! Never have I been so disappointed with a business. Once is forgivable. Twice is a complete lack of accountability. I had to scramble at the last minute to replace the items I needed for the party that day. Jacob offered a $15 giftcard for the inconvenience. That's how much they care about their loyal Plus customers. The stress of the last minute scrambling that they caused they take no responsibility for. The first time they failed to deliver my items they offered a $25 giftcard for the inconvenience. I knew I should have canceled my membership at that time. Instead I chalked it up to a one time thing because did love Sam's Club. Instead they made the same error they made before. They didn't bother to change anything to ensure other customers don't have to deal with the same BS. I do not recommend using their delivery service. They offer delivery as a convenience but it is actually an inconvenience. And, when you call them, if they even pick up the phone they'll try to pass you off to customer service instead of doing their job. I prefer to deal with customer service but in this case and from the previous incident I knew customer service would refer me back to the store. Costco is much busier than I like but their service is also top notch.
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February 2023 by Daisy R.
I was told repeatedly that my husband couldn't bring the electric scooter outside store to unload groceries because it was wet outside. He can't walk that's why he was using the scooter. The employee was very hostile telling me that. Bad customer service to handicap people
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December 2022 by Wise O.
I like shopping at Sam's Club I hate how unorganized they are I hate if I have to call them to ask question they never answer the phone and if they do answer the phone they never transfer you to the right department you never can speak to someone, they are always out of stuff eggs butter milk the normal necessities and I hate having to go back-and-forth just because I'm getting a better deal it's far from where I live! don't bother asking for assistance for them to bring something down on a higher shelf they'll tell you oh sorry we're probably out even though you're staring right at it and you're pointing to the employee they just ignore you! I really need to be retrained and care about their customers more it's ridiculous! I wish Costco had a website like for curbside I wouldn't come back to Sam's Club!
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October 2022 by Elida M.
Love the selection of items in the store. I have the self check out app which is the best way to shop when I'm not buying liquor. lol
