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October 2024 by Laura Bernard
Chris is the best! Replaced my window so quickly and cleaned it up like new! We always come to Secure It New for all of our cars and are always ecstatic!
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September 2024 by Bobby Swift
Top rated shop and staff! I was helping my in-laws get their Car fixed after they got backed into. Started looking around and getting referrals from friends who had great service and repairs. One such company came to the top, Secure It New!
Started communications with Billy, who got me in touch with Chris Poe, an awesome and straight forward man. He talked me through the process and simplified it, my stress level dealing with insurance company went away after Chris took over and contacted Farmers to get the ball rolling. Dropped off the car with Jimmy and he helped me acquire a rental car. Jimmy got me a ride to the rental agency and on my way I went.
Today I got a text update just as planned that the car will be ready and when to pick it up. Did I say how easy it was working with the whole professional team at Secure It New!
They get a 10+ in my books or a 5 star and golden ⭐️.
I highly recommend Secure It New in Fresno on Blackstone Ave. From my first call into them to the picking up of the car, “perfectly repaired”
The experience has been professional and exactly what I expected. Thank you Billy, Chris, Jimmy for your help and George for the ride!
⭐️⭐️⭐️⭐️⭐️
Bobby Swift
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August 2024 by Brooke Healy
I called about a scratch and Chris told me to come in the next morning to check it out. They fixed it immediately, and were so kind. I cannot stress enough how stress free this process was. Thank you Chris & the Secure It New team!!
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June 2024 by Sam R
I initially visited the facility on Friday 3/15/2024 to get a quote to have my rear bumper repaired. Jimmy Sanborn, quoted me $800, I thought it was a bit high so he bragged about their quality of work and the half of a million dollar paint booth that produces amazing quality. Then stated if I drop the vehicle off on Wednesday, it will be done by Friday. I mentioned to him that its a lease return and I have an appointment on Saturday 3/23/2024 to return it, he assured that it should be done on time no problem. On Wednesday 3/20/2024 @ 8 am, I dropped off the vehicle, Jimmy the manager was not there, so I spoke with an employee that assisted me. I mentioned to him the arrangement and the commitment I have on 3/23/2024 to return the leased vehicle. Again he assured me that it will be done on time. On Friday 3/22/2024, I receive a call from Bill, the owner, requesting to keep the vehicle until Tuesday because of the quality of the paint and the body work was not as it should. I explained to him my timeline commitment, he said he will do his best. At 4 pm on Friday I went to pick up my vehicle and I noticed that there was a big bubble in the bumper and the paint looked horrible, see pictures. I spoke with Jimmy, he admitted that the workmanship was horrible and he was disappointed but offered no resolution other than than keeping it until Tuesday, which I couldn't do. So I asked him if they can at least polish the paint to make it look more presentable and to clean the bumper or wash it, he agreed. When I came back to pick it up, none of the what Jimmy promised was done, the bubble was still there the bumper has paint dust all over it, the driver side carpet was full of paint dust foot prints. They basically handed me back the vehicle with absolute disregard to customer service and quality service. I later spoke with Bill over the phone, and he offered no resolutions whatsoever, I offered to leave the vehicle for Saturday to somehow resolve the issue and I will reschedule my appointment to Sunday, but he refused.
Review the pictures, if you are willing to take the risk to be treated this way with absolute disrespect and disregard, go ahead and do business with this establishment. I noticed later that most of their great reviews are car dealers, not retail customers, they couldn't survive treating car dealers the way they treat retail customers. My recommendation, stay away!!!
Response to OWNERS RESPONSE: The fact that you call your customers liars, only speaks of how you treat them. Pictures don’t lie, every bit of my review is a reflection of who you are, how you treat your customers and the quality of work you do. And by the way, you only called me once, not as you claimed in your response. I was very clear from the start about my deadline, when I got the quote and when I dropped my car off. You promised to deliver, but you did not, regardless of the excuse. In the future, do not over promise and under deliver, your manager kept bragging about the half of a million-dollar paint booth you guys have, but unfortunately, your employees did not have the skillset to use it. Even your manager admitted that the quality of work was substandard, the paint and the bodywork. I came by that afternoon at 3:30 pm to inspect the vehicle then I had my conversation with the manager and asked him to at least wipe down the bumper and vacuum the interior, he promised he would, but when I came back to pick it up after 5 pm, nothing was done as he promised, again. The fact is, you do crappy work, you treat your customers like crap, and you bad mouth them afterwards. The least you can do is be honest, people may not do business with you, but at least, they will respect you.
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May 2024 by Cesar Moreno
They took care of our 2024 Sentra and got the wheel looking brand new! Highly recommend!
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May 2024 by Terry Burke
I had repairs made to my car after it was rear-ended a couple of months ago. They did an excellent job and matched my paint perfectly.
Unfortunately, my vehicle was rear-ended again a few weeks after the repairs so I am having Secure It New do the work again. Thank God for insurance.
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December 2023 by Radiant Ride
The expertise in SMART tech repairs by Secure It New are industry leading. Pleasure working with them.
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November 2023 by CHINO
Bring the vehicles from my company here very informative and I'm going to bring my personal vehicle here to get my bumper fixed they do paint jobs dents scratches
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October 2023 by Victoria D'Ambrosi
I would recommend this shop to anyone. I've never had to have body work done through insurance. Chris helped walk me through the entire process, spoke with insurance on my behalf, took the pictures they needed, and had my car back and cleaner than I dropped it off within a week. I was kept up to date the entire time via calls and even texts when I was at work and unable to answer voice calls. I highly recommend them to anyone needing any body work.
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October 2023 by John L.
After dissatisfaction with another rim repair shop I found Secure It New. Like a breath of fresh air. These guys are friendly, reasonably priced and get the job done quickly. I'm definitely going back for any cosmetic work that needs to be done on my truck.
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January 2023 by D0NED3AL123
I was happy with the work they did, but they stole money out of my center console and my Gucci sunglasses out of my sunglasses storage compartment. My center console and sunglasses compartment should have never have been opened by their employees. Neither area is required for paint repair
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February 2022 by Rochelle S.
The over spray on my truck and the dent that wasn't there before I dropped it off. I just really wish I had a better outcome for a smaller job they did on my brand new truck. I cant believe they gave me my tuck back like this as acceptable.
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February 2022 by Jonfallon 21
I was referred to this shop to have a curb rashed wheel repaired. I live in Santa Cruz, CA. and could of had this wheel repaired at one of many shops in the San Jose area. I had brought the car to my son shop to do a fluild change and Brake servive to prep for up coming track days. We thought it would be best to have the wheel by someone we knew and trusted. I was told by Jason that it could be fixed and the price was more then fair. My son droped off and picked it up for me sent me photos of the work and I was not happy. The whole wheel was painted insteed of the damaged area. I made a special trip to bring the wheel with me plus one of the other ones to compare too. I met Mike the Ownerand we discussed my issue he was understanding with my concren and explained his shop polices on the repair for the amount I was charged. The type of work that i wanted would be more he was willing to redo the wheel at no charge to me. I asked him redo the other wheel as well and I would pay for the work so he is not loosing any money. When I returned the job was done professionary and was beyond my expectations. I went to pay Mike for the extra wheel work and he refused to take payment. Mike showed me that he is a stand up man, a proud business owner with good human ethics. I would not hesitate having his shop do any work for me in the future.
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January 2022 by J C
Place is legit Bill is really quick and effective. I would recommend this place for sure!
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January 2022 by FRANK GALLEGOS
I have recently used Secure It now twice due to minor fender benders. Both times my care was repaired quickly and fairly. This is a nice operation. It is very challenging for independent body shops to retain good workers and keep prices affordable. Worker wages have almost doubled in the last 2 years. I appreciate them paying their people a good wage and doing their best to keep their service affordable to me the consumer. Good job guys.
