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January 2024 by Josefina Sanchezlugo
I love their customer service and how small of a branch they are
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October 2023 by Kimberly Seib
Awesome and polite , passionate and patience, Best place Ever
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November 2022 by Paris Williams
Nelson is the man! He knows what he is doing and I love the customer service of all the employees here! 5/5. No idea what these other customers are talking about but they must've had the worst day of their lives or something.
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October 2022 by Samantha S.
THIS BANK IS AWFUL! AWFUL SERVICE AND WILL RUIN YOUR CREDIT! After having my account with them in good standing for several years, they brought my credit down;#1 By denying a car loan (another bank financed me) #2 Denying my small personal loan app (another bank loaned me) #3 Only allowing a secured card through them (I now have SEVERAL normal credit cards through other banks)I brought my credit up DESPITE this bank keeping me down by denying everything I asked for (which actually contributed to bringing my score down).I now have good credit and my income has nearly doubled WITH NO HELP FROM SELF HELP. THEY CLAIM TO HELP THE POOR!!! THEY ONLY PUT ME DEEPER IN BAD CREDIT AND WHEN I GAVE UP ON THIS BANK, MY CREDIT SCORE IMPROVED AND MY LIFE IS BETTER!!! When they call themselves "Self-Help" they mean it! They won't help you, get out of here and help yourself!!! I will be closing my accounts here. I have a better bank now that pays me better interest on my savings, gave me a real credit card and a great checking account too. THANK YOU CAPITAL ONE!
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June 2022 by Laila Matahri
I originally had a negative review and I wasn't looking forward to having to go into the bank to fix a problem I had but this time I went in and the problem was fixed quickly and JEANETTE ANDRADE was amazing to me. She was friendly and restored my faith in this bank completely.
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April 2021 by Kara Landrith
Poor follow-up, lack of clear communication and ownership. Would never recommend this branch to family or friends.
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May 2020 by Alex Hussain
This is a great place to bank! There's great interest rates here with almost no fees, Credit Unions are way better for the local community, and this place really cares about people more than profits. They have so many programs that provide opportunities for people that most banks ignore, which makes me proud to bank here.Plus, their Money Market account is so accessible and provides an amazing interest rate for your savings. Can't beat it!Would absolutely recommend for everyone to bank here.
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April 2020 by Lucina Garcia
My mother had a horrible experience at this location she recently got a loan for her vehicle when she went to open up an account for the payments and the man helping her was questioning how she was able to get approved and giving her degrading remarks his job was to help her open the account and he did not even explain to her the account correctly she had to ask the basic questions like the bank fees etc. Will be filing a formal complaint as well this is very frustrating as a new customer this should not happen.
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February 2020 by Siobhàn
The employees are very pleasant and professional, the only downside is that the ATM never works. I always have to withdraw or make deposits after normal business hours and have been unable to take care of business for the reason of their ATM is always out of service.
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January 2020 by Vinceche'a Tate
I love this place so much. They are very friendly. They make sure you get what you came for. Excellent customer service. Keep up the great work.
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November 2019 by Alex Hussain-León
This is a great place to bank! There's great interest rates here with almost no fees, Credit Unions are way better for the local community, and this place really cares about people more than profits. They have so many programs that provide opportunities for people that most banks ignore, which makes me proud to bank here.
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November 2019 by Gabby Bejar
So disappointed. I opened a checking, savings and self credit rebuild account. I opened the account on the 5/23 and was told they would send my debut card 7-10 business days. I never received it. My wife opened an account as well and received hers 5 days later. I called their call center and by far the worst service ever. The last rep I spoke to on 6/7 said they sent the card out on 5/23 same day by now it’s been 14 days. Stated that if I didn’t receive it she would notate the account for a courtesy expedited shipping. I called again today karina Garcia in the management dept stated that I needed to wait another 7-10 business days. I explained that the rep on Friday said she would do expedited shipping and the manager stated it would be another 7-10. After an hour and her pulling up the call and listening to it she finally honored what the rep said she would on Friday. I regret getting an account here
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June 2019 by Gabby B_W
So disappointed. I opened a checking, savings and self credit rebuild account. I opened the account on the 5/23 and was told they would send my debut card 7-10 business days. I never received it. My wife opened an account as well and received hers 5 days later. I called their call center and by far the worst service ever. The last rep I spoke to on 6/7 said they sent the card out on 5/23 same day by now it's been 14 days. Stated that if I didn't receive it she would notate the account for a courtesy expedited shipping. I called again today karina Garcia in the management dept stated that I needed to wait another 7-10 business days. I explained that the rep on Friday said she would do expedited shipping and the manager stated it would be another 7-10. After an hour and her pulling up the call and listening to it she finally honored what the rep said she would on Friday. I regret getting an account here
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April 2019 by Bill Paloutzian
Unless I am Nieve or was misled this credit union is a Godsend to the hard working people who are struggling financially to get by and better their living conditions.
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January 2019 by Iman K
Self-Help is not very known Credit Union that has a lot to offer. My experience when I opened an account was great. And since then I chose them as my favorite bank/Credit Union because they explained to me with details how to build my credit and they have helped me for every bank needs. I would definitely recommend to bank with them, you won't be disappointed at all.
