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October 2022 by Chee Vang
If I could give a 0 star, I would! Had a horrible first time experience today. When we walked in, the lady was helping two other customers so the man came up to help us. He’s in his mid 60’s around 5’9-5’10.We were there to buy a necklace for our unborn son and was pressure to buy something that was not to our preference. When we told him it was not long enough, he insisted that another customer tried on the necklace for us to see; keep in mind, a young girl, slim, 5’3 and maybe 100 lbs. When we tried explaining that my son’s father is 5’8-5’9 and 210 lb, we may need something longer, as we are thinking future wise, he got upset and chuckled that we were buying this for our “unborn” son and insisted that the girl tried on the necklace for us to see anyways! Causing us to walk out.You don’t get to stand there and tell me what I should and shouldn’t get for my son. You don’t have what I was looking for, tell me nicely and move on. Do not pressure me to buy something, let alone make another customer feels uncomfortable. So unprofessional! Never going there again! Strongly do not recommend! Travel to another city if needed. It’s overpriced anyways!
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August 2022 by Arista Sayavong
Rude sales person and service. dont even bother going and wasting your money on these people.
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November 2021 by Phousangkhy Phanthadeth
Best place and service
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August 2020 by Toj A.
The gentleman is very easy going and easy to deal with. I'm giving it 4 stars due to the wife's poor attitude and customer service. If it wasn't for the husband, I probably would've seen elsewhere.
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December 2018 by Delores Moreno
I love Steven jewelry because they are polite, caring about their costumers
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October 2018 by K L
Horrible customer service, the guy was so rude. “Sister you buy or not? If you don't wanna buy then I'm busy, I have other customer!†Horrible horrible horrible. NEVER coming again
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March 2018 by Yen V.
Do not shop here! Bad craftsmanship and horrible customer service! We purchased a necklace and pendant not too long ago from there and upon wearing it for the second time, the pendant broke. We took it back to see if it could be fixed and offered to pay for the services. She (not sure if it was the owner) said that they couldn't fix it. I kindly asked if she would allow us to take a picture of the piece that had broken off, not even the whole pendant so we could atleast try and find a jeweler who could repair it since she couldn't. When I made that request, she became upset, loud, and rude. She started loudly saying almost yelling No! No! No! No Picture! Its my policy! Nothing I can do, not my problem! Worst customer service, s*** craftsmanship, and super rude. Will never return. Spend your money somewhere else where they value their customers and are respectful. Wish I can give 0 stars!
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February 2017 by Tu Her
great place to buy a necklace for newborn
