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November 2024 by mireya krause
Very predatory business model. We were supposed to be on Will call, which means no delivery of propane unless authorized But somehow, they never seem to keep that registered in their system. We still have the same problem with them filling up our tank and acting like they don’t have notes on it in the system. Instead of bringing somebody out to take the extra gallons back that we didn’t need, they want to try and barter price so we keep payments coming to them through Christmas. It’s hard to reach anyone in the office so you have to go down there in person to take care of these matters otherwise they won’t be resolved. Horrible customer service. I’m done with suburban propane taking advantage of its senior citizens.
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May 2024 by Patricia Hdz
They need to have someone controlling the line. Some people park and get ahead of the line with no respect for others waiting. Also, other people pulling in in front of other people. The one giving the propane is not denying service to those people while we wait in the heat.
Please help with this.
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May 2024 by Suki Vue
Waiting to long for service
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April 2024 by Sandy S
I canceled my service with Suburban Propane because honestly, I found a cheaper price with another company. Trying to get a refund check from them took over four months of going back and forth with the gals in the office. The incompetence with some of these gals was too much. The lack of customer service was disappointing and unbelievable. I was finally able to speak with Ana the manager, and she took care of the situation.
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March 2024 by Jake Wilton
Went to get lpg hose and the guys there know their stuff. Then found out by the gentleman who fills propane bottles about Thursday special. Less than $20 to refill my 20 pound cylinder. I know where to get my bottles filled!
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January 2024 by Kirby Smith
Suburban charges $55 for a service agreement on my rental tank. Problem is, they don’t do ANY service on it for the fee. This gas company is awful. It deserves zero stars. 👎
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January 2024 by ayman Farag
Lunch breaks must be scheduled, because it is difficult for me to arrive and wait that long for work to resume, and everyone has work.
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December 2023 by Steve Saroyan
Great customer service, quick deliver, friendly staff.
Thank you
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December 2023 by Miguel Ramirez
Great people, great service.
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November 2023 by Rosemarie D.
For past 8 yrs this business has fraudulently claimed that they own the gas tank on my father's property despite numerous requests that they show us the account contract. Even though we cancelled the gas delivery contract with them 3 yrs ago, they still send us annual statements for the tank rental fee which they label as "account management". They know they don't own the tank because they have no documentation to support their claim. BEWARE!! My family does NOT RECOMMEND this business!!!!
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October 2023 by James Mattern
Horrible horrible service. I would never recommend anyone cone here to get a tank filled. Almost an hour just to get a tank filled, and pay. I'd rather just pay a tank exchange fee.
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April 2023 by Mike McCutcheon
We have been a long-time commercial farming account with Suburban. Our account rep, Elisa, has always been very responsive and accommodating.
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April 2023 by V R.
Most expensive propane in town.Glad we switched to a different company after 6 years from Suburban and saving almost half on filling up the 500 gallon tank.
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February 2023 by Bruce Wayne
ZERO. -ZERO stars for this terrible company, EVERY Year, on EVERY single level. Year after year. ...-Price gouging. Sued for it multiple times. They claim to have other benefits -but they only apply to their "Big Accounts", those who do not spend thousands get stiffed worse. Their "deals" come with a COSTLY Catch. --HORRIBLE, non existent customer service skills from the bottom all the way up to their supervisors. -Supervisors who work employees over time WITHOUT pay, get Holiday Bonuses large enough to buy Cars -(Cal, company CEO whom bought a BMW one year using just a bonus) or utter unprofessional remarks such as: "Did I stutter?!" or "sign this document so the company won't owe you over time, even if you work it" (Supervisor Cathe Giannetti) or a driver supervisor who speaks only with customers who spend thousands yearly (& still very rudely) along with speaking terrible things of his drivers behind their back & deciding "which customer spends the most & therefore deserves priority & the better price" (Dennis Wright -whose phony "positive rating" review appears on Facebook) along with the general location manager (Debra Jackson) whom is willing to bend ANY rule to pass inspection and prevent any employee she can from being happy working there (turn around is HORRIBLE because of the abuse & harassment) while she profits by price gouging the common customer, in spite of the low level employees who wish to charge a FAIR price per gallon, even if foregoing the coveted "Yearly Bonus". They charge you more there at the source than going to a gas station to fill up a small tank!! Not to mention charges upon service charges, whether they should apply or not! All they care about is profit, not loyalty. PLUS collaborating to create & post FALSE positive reviews...Without doubt, this lousy company has truly earned its horrible (very true) reputation. -See other reviews; all us prior customers can't be lying. We Customers run to the arms of smaller companies whom still know what is FAIR & what "Customer Service" TRULY represents. Do yourself a favor, find a different company. DON'T, DON'T throw your hard earned money away on these hyenas. HORRIBLE business tactics by horrible people.& p.s.: The few "positive" reviews you see are from current employees, NOT real customers (ie Dennis Wright)
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February 2023 by Natasha Serrano
Super happy to say I’m glad to switch to suburban propane. They treat their customers well
