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February 2024 by Jason Stoddard
Was at this store on 2/10/24. Around noon.The worst customer service I have ever witnessed in 50 years of business. My wife was greeted as she walked into store. After that straight down hill. No one would give their name.Salesman begin to question ever statement my wife made. it quickly eroded into a shouting match staff made no effort to resolve or deescalate. We were forceably told to leave when I tried to arbitrate the situation.As a manager/ owner you have failed. We've all seen the footage of this type of situation erode into serious financial ruin and life threatening events.I would strongly caution anyone from entering this store your well being is in extreme danger.I would recommend a complete restaffing as they are rogue and not providing a service to the community or your business.
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January 2024 by paul brown
I am not sure how this place is because I have not visited as of yet but maybe soon! And I hope it's a good experience.
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December 2023 by John Hernandez
HAD TO WAIT 45 MINUTES .NOT ENOUGH WORKERS. BAD SERVICE !! DON'T COME TO THIS LOCATION. GO ELSEWHERE....??????
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November 2023 by Ricky Bagby
From the moment I walked in I was greeted by the staff, which made me feel welcomed. I was specifically tended to by Genesis, she made me and my mom feel like we were in good hands. She had a good attitude and made sure I had the phone that fit my needs, as if she knew exactly what I really wanted. She even did an excellent job upselling all of your products. As a future business owner she’s exactly the kind of employee I want to hire. Overall I give your whole staff an A+. And I will be returning in the future to get an Apple Watch and hopefully more. Thanks again for everything.
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November 2023 by Russell Greer
This is a great store they are friendly and courteous and fast great experience
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October 2023 by Mason D.
my mother lost her phone and ID and a employee said we can exchange if you know your zip code and we can't back to that exact T-Mobile and they told us a whole different story
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May 2023 by Az G
Be careful people some of these reps are deceiving at this location are not trained right or choose to act like they don’t know about promotions and will tell you there’s no promotions to get you for more money like they did me avoid this location on kings canyon and peach. Drive across town to Shaw and blackstone for better service
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May 2023 by Catrina Carter
This T-mobile is my home store. I always have amazing service.
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May 2023 by ABC
Be careful people some of these reps are deceiving at this location are not trained right or choose to act like they don’t know about promotions and will tell you there’s no promotions to get you for more money like they did me avoid this location on kings canyon and peach. Drive across town to Shaw and blackstone for better service
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April 2023 by Carlos Garcia-Valverde
Great Experience! Genesis T. attended me on purchasing my new iPhone. My old iPhone got completely destroyed at work, went in to purchase a new one but had a problem with my back up. Genesis took the time and extra work to figure out when my last back up was and she figured it out! She was able to get me all my things back on my new iPhone. I would highly recommend her, along with the rest of the staff for your T-Mobile needs at this store!
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April 2023 by Derek Constable
Very friendly and knowledgeable got exactly what I wanted and will be back
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April 2023 by sam montanez
genesis was amazing. super satisfied with her service ;).
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March 2023 by Regine Howard
Alex has the worst customer service. He refused to assist with the upgrade because he had no knowledge. He also refused to give written down information about Manager contact. Called back to get a girl and she had a similar attitude. I experienced nothing but attitude and was told “so are you going to upgrade or not”. As someone who was a store manager for T-mobile at one, it really is disheartening to see reps like this. Especially if the rep claims they’ve been with T-Mobile for 10 years. This store needs to do better.
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March 2023 by Elizabeth Franco
Amazing experience! Whole team was super helpful and professional! They were able to solve my issues and explain details of the situation throughout the whole process!
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March 2023 by Martha Dodt
I love their service they're a great place
