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January 2024 by Be Faye
Rude employees
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January 2024 by Angelo Mendez
Very professional. Knowledgeable
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December 2023 by John Neufield
I arrive there to make a reservation to meet with somebody the trip 20 minutes. And then when I showed app they still couldn't help me. The person didn't have authority to look up my insurance claim or Whatever mumbo jumbo, another 20 mins, Wasted of My Life on top of the 20 Minute reservation. Wait 40 minutes, I'll never get back. I hope you don't go to sleep. It's a terrible way for your time. You should commit suicide Instead of going to t mobile
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November 2023 by Jackie Kroll
Every time I come here no one seems to know what to do. I always get told to call some number because they can't do what I'm asking in store. Yet when I go to another location they are able to help me in store. Either the employees at this location are incompetent or just unwilling to do their job. Either way it's a waist of time to come here
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September 2023 by Jo H.
The employees were so nice and Lisette was amazing! She was so kind and helpful. I joined T-Mobile through my work account and wasn't able to send or receive texts or phone calls. I would have been stuck without any service over the long holiday weekend if it weren't for her help. She happily took the extra time needed to help me and I am so grateful.
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July 2023 by Essence Williams
I came into the Herndon and Blackstone location and was met by Sierra. Sierra was friendly, knowledgeable and attentive. She even told me about the t internet package that could be applied to my account. I was able to get the phone that I needed and all of my I do transferred over. She was so kind. I also learned about the 5 G network, I’m considered It. I’ll be back to upgrade with the new iPhone release!
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July 2023 by Citlalli Diazz
I was having issues with my insurance but Aurora was awesome and helped me get everything done the right way.
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May 2023 by Rene Goldsmith
My husband went in today to possibly get two phones the clerk was very short, rude and unprofessional...seemed to be put off by everything he asked. Sorry you just lost business plus money..
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May 2023 by Winston Horn
Aurora H. provided my elderly parents with excellent service switching over from Verizon. Excellent customer service.
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April 2023 by Veronique Hamilton
I had the most wonderful experience with Aurora at T-mobile on Blackstone and Herndon. She was right to the point of answering all my questions. She was honest trustworthy and she left me with my dignity and my respect when wanting to buy one of the products with T-Mobile. We need more people like her to represent T-Mobile so we all can have a wonderful day. Thank you to Aurora. I would also like to mention the fact that a person when they’re telling you about a promotion it’s really important to be honest with your customer. She was so detailed with letting me know exactly what I was looking at the benefit I was getting. I just want to say thank you again to this employee she’s a wonderful person in business. Really appreciate it.
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April 2023 by Keoni Garcia
Aurora is so awesome and easy to talk to, she is someone we will want to deal with in the future and T-mobile is lucky to have someone like her!!! She made sure to cover all of the features of our new devices and help us with all of our issues, as well as answer any questions we had during our experience. Fast, helpful, and overall a great representative of the brand!
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April 2023 by April N Ray T.
We were with AT&T for 15+ yrs. I was tired of all their unauthorized hidden fees. Every single time I tried to get an explanation, I was transferredto 1 person to another person to another STORE, U name it. Cant even tell u how many times I called got transferred again..in the process I was in and out of T-mobile with Lisette trying to transfer service. Let me tell you we tried several times to switch over to Tmobile. Lisette helped us over a 2 mos period to try and get AT&T to unlock our fones. It took 2 mos and a variety of visits to AT&T. Finally! Today she was able to transfer our service, kept our #'s, cell fones AND we ended up doing their 5g internet service. Our fones blows, it loads and brings things up super fast. The color on my fone AND streaming service blows super fast. The pics on the tv seems brighter too. We were guaranteed no lagging on data, etc. So far so so good. Thank you! Lisette!!!
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March 2023 by Jason Briesacher
Aurora was so patient and amazing. She was great with my kids and got us hooked up with everything we needed. She was incredible. Shame we can only give 5 stars!
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March 2023 by Peggy Hair
Arrived today for help getting tablet replacement for my grandson. Aurora helped me. She was so helpful and patient with me. She made my experience here very enjoyable. Ty
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March 2023 by Briana Perez
Aurora was very helpful and made my purchase go smooth. I had to come in to get a new phone and she helped me set it up and offered great accessories to go with. Thank you so much girl!