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November 2023 by Nina Caraus
I, Nina Caraus, 85 years old, have chronic venous insufficiency. I came to this store for the second time. I want to thank Priscilla, Assistant Manager, for professionally selecting correct compression stockings for my legs. Today I came again to buy compression bands. I trust only her as a professional and wish her further success, health, and personal happiness.Respectfully, Nina
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August 2023 by Charlene Slimp
Visited the store and got exactly the experience I was hoping for! Derek, the gentleman who helped me, was extremely knowledgeable, understanding, and friendly. He understood exactly what I was looking for and why, helped educate me further about braces and how to use them and what I could expect. He took the time to take measurements, ensure proper fit, and made sure I was comfortable. I didn't feel rushed in the slightest. This was exactly why I wanted to come to a local store instead of ordering online (which my PT had told me to do ha!). Extremely happy, will be back.
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July 2023 by Tarsha T.
I appreciate the service I received during my visit. I didn't feel rushed in making my decision on my purchase. Keep up the great work
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July 2023 by Evan H.
I like this store but must say they have a young lady their that really need to be thought people skills. I was there yesterday no good morning had a personality like a wall and no thank you. When I asked some question she really had a attitude and not really helpful.
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May 2023 by Bill N.
Went in for a knee brace, very knowledgeable help, fitted me with the one I wanted and happy days ahead.
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December 2022 by Pamela Turman
My experience with the Bone Store in Fresno on Blackstone was so very good. Theyoung lady that helped me showed me how to put the the hose on and what I needed to make it easier. I went from not being able to put on at all to it being easy to put on. Service was EXCELLENT!!hose on and what I needed to help make
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November 2022 by Ashley L.
They have sleep aid gummies now. Checked it out and bought some. The worker was very kind. Great service and store! Look forward to trying the gummies! Highly recommended!
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November 2022 by MICHELLE SANTOS
Employees are nice, they have a semi decent selection of vionic shoes. But my reason for the 3 stars considering they're such a large store they have locations everywhere is that they don't do returns except for store credit. When shoes are so expensive, that's disappointing. I prefer to order directly from the company and wait for them to deliver, knowing I can return them without questions and get a full refund.
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October 2022 by David Reed
I made my way to the Bone Store after ordering several elbow braces on Amazon and feeling frustrated because they didn't work. I received great service and got a product that worked. Save yourself time and money and go to the Bone Store for medical equipment.
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September 2022 by Valerie H.
Today was about the third time I have been into The Bone Store. Was greeted right away at the entrance by Derek. Looking for inserts for work shoes. Derek directed me to where they were located. Tried a couple different ones, hopefully chose some that will help. One great offer they have is you have 30 day trial on inserts. If they don't work you may exchange them one time. Highly recommend talking with Derek, he is very courteous & knowledgeable to everything in the store. Thank you Derek!! Shop & support local.
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August 2022 by Rebecca Madrigal
I had been to bone store in past but not recently. I visited again because having heel pain. The place has really changed. Staff was not knowledgeable and besides “off the rack” orthodontics I wanted a pair of wide fitting tennis shoes. Sales woman sold me a medium and said these would work and that the orthotic was built in. I wore shores out of store and later for an hour. I wore shoes for snot an hour and got blisters in both small toes. I took shoes back 2 days later for refund but store would not provide a refund for these expensive shoes I cannot use. Not the same service oriented store. Just a medical supply place not a knowledgeable foot place.
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August 2022 by M. Murphy
Friendly, efficient, professional, knowledgeable, helpful . . . just some of the words I can use to describe the people at The Bone Store in Fresno. Priscilla, the Manager is a pleasure to deal with as are Derek and the others who assist me when I come in. A wide array of products to choose from. I am currently benefitting from the Mediven compression socks. My recommendation is to check out The Bone Store; it's a welcoming place to enter and do business.
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August 2022 by Janet Hubert
Went in young lady was very helpfull she show me around I bought body clue for stocking support an she help me get a cane set it for me very helpfull I will return very helpful thank you
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July 2022 by Stuart F.
We have been getting our custom shoe inserts for years and once again I ordered and received the new pair. They are top quality as always. Thank you for the great service.
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July 2022 by Jean Petty
So in the past we have had good service here but something has gone awry. Yesterday we needed a couple of things with a total bill over $100, including a pair of high calf cushioned socks for my husband, as he has a brace on his leg. The young woman clerk handed us a pair, my husband said, are you sure these are long enough and showed her the brace, She re looked at the socks and said, yes, they were long enough and would fit size 13 . Got home opened the package and they we’re clearly not the right socks. Never put them on, took them right back. They didn’t have the right socks and would not refund. Finally, after much hassle a store credit. Left a pretty bad taste. Just FYI.Update: we received a call from the manager, Priscilla. She was gracious and made everything right! Thank you!! Changed this rating ftom a 1 to a 5.
