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November 2023 by Mandy Mischief
Stevie is so helpful! I’ve used this location twice and she always prioritizes the customer experience!
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October 2023 by Frank Parker
Both employees were awesome with great attitudes. Will definitely return to this location for my next rental.
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September 2023 by Katie Smith
Excellent service for me..Been dealing with them for many years. Sure wish mileage didn't cost so much. It's like the $19.95 gets wiped out. But it is still good. Still it is ok. Those unlimited mileage days were the days.
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September 2023 by Catsir King
This was easy and pain free made moving a breeze. Thanks to Stevie and Donald
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August 2023 by Baylee C
I am not the type to complain but I feel I had to share my awful experience with this location. I had a reservation for 8pm and the key to my rental was not in the lock box which isn’t a huge deal…I get accidents happen! The reason I would not recommend this location is because of the poor customer service. I went to pick up my rental the next morning and I have never been treated more poorly in my life. The two ladies working that morning refused to rent me a truck and continued to call me fraudulent and threatened to e list me because my first id was peeling(keep in mind I use this same id at the airport for security screening) so they asked for a second one in which I gave them which contained a different address from my first one because I move around often which is completely normal! They also blamed the reason for the rental not being ready the night before on me and tried to tell me it was for 8am and “next time you need to check your reservation time” but I had a screen shot proving it was for 8pm. They almost didn’t let my husband rent it under his name either! Eventually we got the truck and I called them back to get my $50 guarantee because my truck wasn’t ready and the lady continued to be hostile and rude threatening to e list me again because I’m fraudulent and now asking them for money in which their policy states “we guarantee your rental or we will credit you $50!” The big boss of this location eventually called me and apologized for the inconvenience of my truck not being ready and he credited me the $50 so 5 stars to him for making things right!
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July 2023 by Dolores A.
Don't know where to begin with this mess: Wednesday 19th. Went in to order a tow bar installation. I didn't know what the size on the haul basket was. Went home and could only place order on line. Was told the accessory to complete the job would be in on the day I needed to travel. I paid additional $60 to get it expressed. Monday 24th I go in as per my appointment. They can't find the paperwork much less the part. Hoping for it to deliver by 4:00 pm that day. Tuesday 25th No word Wednesday 26 I call and get a real human with which to speak and he tells me not only is the part not there he doesn't find the order. Tells me "oh well". There is really nothing he can do for me. So I ask to speak to the manager hoping he has half a brain. I get transferred to corporate where I speak with an agent who says the part was delivered as as promised. They contacted store. I called store and told them that corporate said it was delivered. Of course manager says "hey, yeah, it just got here." Yeah, sure. When moving and making arrangements early for less stress DO NOT CALL OR VISIT THIS OFFICE. Absolutely the worst. The right hand doesn't know what the left hand is doing. Employees act as if they're doing you a favor waiting on you. Unbelievably BAD service.
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July 2023 by V Perez
I waited in the building for 15 minutes before anyone came to help me. I rented a truck, it had a flat tire, so I had to go out of my way to a gas station and put air. Then when I returned the truck, I got a call the next day saying I never returned the truck. When in fact i did, I only used truck for 2 hours. Wouldn’t recommend coming here.
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July 2023 by PARMINDER SINGH
The worst customer service I’ve ever experienced. And got overcharged for stuff I didn’t pickup. I disputed the charges. Waiting for call now.
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April 2023 by Keana J
I had got a u-haul from them almost a year ago just forgot to write a review. They are very helpful and make sure you get the best customer service. This is my favorite u-haul place in Fresno .
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March 2023 by Patrick Gutierrez
Get together with a few friends and go in on a trailer, it's better then renting one from these jokers. Customer service is non-existent here. That's all I got to say about that.
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December 2022 by Annie K.
The people who work here are incompetent. They charged me a rental fee for furniture pads and a dolly that I never received. I returned the uHaul and I get a call from them accusing me of stealing them and they charged me for the missing items. I was charged $300+ for a uHaul that I rented for 4 hours. After days wasted of arguing with them back and forth, I got a refund for the missing items but not the rental fee that I did not receive! No apology on their part either.
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October 2022 by K W.
The workers will tell you uhaul will reimburse you for excess gas you put into a truck but uhaul does not reimburse you for gas.
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August 2022 by Ismael Ortega
Been coming to this place for years! Staff is always friendly! Sometimes it gets busy so expect to wait.
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June 2022 by Jessica S.
I have rented moving trucks from uhaul 7 or 8 times and this by far was my worst experience. The customer service was terrible and when the manager got involved it didn't get much better. The tech that helped us was lethargic and barely spoke. He forgot to give us the dolly we rented and when I went back in the store to tell him he sighed with no apology. Just silently walked to the back to grab it. Not to mention the first truck they gave us shook violently and we had to drive back to the store to get it exchanged. If you care about customer service and quality equipment please don't rent from here.
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May 2022 by Ricardo V.
Scheduled a Sunday appointment 2 weeks in advance to fix the lights on my trailer and they didn't have te parts. So disappointed as they didn't have the courtesy to apologize.
