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October 2023 by Sheena Ortiz
They don’t deserve any stars but you can’t post a review unless you lie and give them a star. B**** on the phone will take my card payment on an auto loan under my husband’s name but won’t give me the balance on the account… even after he’s added me on the account several times. I swear, you really can’t fix stupid!!
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July 2023 by Joel Shamp
Nice people friendly helpful. Hours are are horrible. They take every holiday off, and they're not open on weekends.
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April 2023 by Angela H.
United Local Credit Union has always been wonderful to work with. They have a very knowledgeable and helpful staff. I highly recommend them for all of your banking needs.
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March 2023 by Sharlyn Woody
Always very nice and helpful.
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January 2023 by Carlos Gutierrez
ABSOLUTELY HORRIBLE CUSTOMER SERVICEThis lady Toni or Tonya, was absolutely horrible when trying to talk to her. When discussing charges she was so rude and unhelpful. Saying they couldn't see money pending in but we're able to see charges pending. Which in that by it self is sketchy. She said she sees what we see online but online showed the pending money coming IN. But to her it was invisible. She refused to transfer us to a manager for her rude behavior and attitude. And on the phone told us to come in with some sort of fighting attitude like she wanted to fight us PHYSICALLY. What was a simple call turned into some sort of fight.Honestly don't bank with them if their CUSTOMER SERVICE, the front line people to help us financially want to pick fights. The experience with them has absolutely declined over the years. And needless to say this account will be closed as of tomorrow because of the horrible experience with Toni. I'm sure the rest of the staff are great but you can't really get passed this lady.
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August 2022 by Mike Flores
Horrible credit union they can't even issue a debit card cause there machine are down and my Card is expired.
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October 2021 by Zombie Gamez
Horrible credit union they can't even issue a debit card cause there machine are down and my Card is expired.
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August 2021 by GODIS1ST CJ
Excellent credit union In Fresno Ca they offer free life insurance
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July 2021 by Mark Anthony R.
do not do business with this bank, I had to dispute over a overcharges, and overdraft Fees. I was given a paper to fill out. I completed form, and the bank manger or what ever her title there gave looks and signs to the teller to basically shred the form once i left because they where not going to help me. Most banks never give this much trouble over a dispute or fraud on an account, and i knew then, and there keep a vigil eye on the account and did not let any debt form any internet company process threw, but this bank would put holds on all e-commerce accounts and event checks, and after 5 years of abuse, and feeling that the bank has treated me so discourteously, I and receiving an $100 worth of overdrafts in the last two days, 7/7/21i I couldn't take it no more i called to dispute that a charge of $14.89 was the first charge the a fee to $25 OD fee them $0.89 cent charge was not paid but billed me $25 and $8.80 wasn't paid but he bank charged $25, and this was just a domino effect from the first overdraft that i could not make heads or tails form, the bank manger anita gave me her rehearsed line that i needed to keep an eye on my account using the automated app, I told her that its not my job to check the account daily to see or audit the amount but the computer that tracks over draft is more efficient and benefits the bank and not the customer, I ask for compassion and again i was given a rehearsed line that if not back error that the customer will have to pay, i swear i was so angry that a earth quake struck and i didn't even feel it on 7/8/21 at 3:30pm, but i just closed the account but all my e-commerce are effected, and the bank will not help me because they thieves and swindlers
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February 2021 by Dawn Marie
I use to love this credit union. I've been with them 30yrs. But this mobile pay system they have is horrible!! They always send confirmation of my deposits and don't release them when they are supposed to. They say it's because their provider is 2 hours ahead of them. Well, then they shouldn't offer the deposit times if they can't fulfil them. If you say you can deposit before 10am and then before 4pm then I think a deposit that is made at 3:25 pm or 9am qualify! I end up having to wait until 5:30 Monday evening to get a deposit I made at 3:25pm on Friday.
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May 2020 by Beats From C.
Filled by application online. They did not verify authorization. I had to email and call for a response. The moron lady named DJ was ignorant and disrespectful telling me I am out of state. You as a company should have that notification. You run business like a Garbage facility and I will make sure too BBB your a$$e$. Learn how to run a business.
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January 2020 by Frank Nunes
Callie the assistant branch manager did some thinking outside of the box to come up with a work around a tough situation. Thank you.
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January 2020 by Leonard Garrett
Fast and friendly
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October 2019 by Debra D.
I've been with ULCU for 30 years and they have always been wonderful ! financed several cars and my home though them, will always be a member there. Also would like to acknowledge Catherine who is always friendly and helpful. Mark and Debra Daddato
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October 2019 by Diana M.
I can't remember how far back I go with UFCW. They have always been the nicest and helpful people I know. I want to acknowledge the one who helps me all the time, I know I must bug with lots of questions on the new system and who also reminds me of my payments. A big thank you to Debbie in the collection department.
