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June 2025 by Joey Escobedo
My go to store, always great service.
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June 2025 by lilsassyredhead
Great service! Very professional and knowledgeable!
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June 2025 by Janis Holler
Great service. Representative very personable and helpful. Good conversation while data transferring to new phone. Plenty of help, no waiting. Even the next day when I went back for questions about new phone!
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June 2025 by Sean Martin
Ben at the Champlain store was amazing. My teenage daughter was in Europe and her phone wouldn’t work. She was the only one in her group of 40 that didn’t work properly. I contacted the Verizon chat and they transferred me to tech support. Between the time difference and just issues they couldn’t get her phone working. Frustrated I went into the store to talk to someone hoping for help. With in about 10 minutes Ben was able to fix everything! Such a stress relief.
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June 2025 by Bryan Washburn
Ben set our family up with new service and was very patient, kind, and helpful as we had our entire family there. He made sure we understood all options available to us and was very helpful. It was a positive and great experience and we highly recommend this store and Ben for your phone needs
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May 2025 by Mark Fisher
Could not possibly be better!!!
Thank you Brandon!
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May 2025 by Robb Schreiber
Fantastic! Very helpful getting new phones for my parents. Customer service was top notch.
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April 2025 by Vansh Rana
This staff does not help anyone. Today they did very wrong to my friend.
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July 2024 by Viviana Safley
Tre’von Brown was very helpful, and was able to answer all of our questions immediately. In comparison to our first experience with other staff at this store he’s the only person we want to work with because he was welcoming and professional.
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June 2024 by Judy Rank
The champagne and Perrin store is a delight to go o they are very very helpful .Especially
Francisco
We're very helpful.
Update:
Wow what a great service and knowledge people at the Verizon store! It is always a pleasure to come in.
I will b coming back and recommend this store to my friends and family
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May 2024 by angie marie
I recently went it to get an upgrade on my phone and iPad device and Samantha was amazing . Very patient with me while I had my little one so thank you! The process of upgrading was super easy and smooth highly recommend her!
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February 2024 by Smalls Simonetti
My husband and I went to this location as soon as they opened up on Sunday, Feb 4th to check out Apple Watches for my upcoming birthday. Needless to say, our interactions with both Joshua and Tim could not have gone better. They were both so personable, knew what they were talking about and Joshua helped get us the best deal he could put together. So thankful for this smooth transaction and to have Monica call the next day to check that all was good, was the cherry on top! Thanks for having top notch employees at this Champlain location.
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January 2024 by ryan racca
I had been dreading getting a new phone for years… but Fernando made this a really easy process. Picked a phone fast and transferred everything over while I went home and had dinner. Would definitely come back.
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January 2024 by Lizette C.
Made a claim and was told that a phone was never traded in . Not sure if maybe the guy pocketed it but I'm out that money, DONT GO HERE ! Paying off my phone and avoiding Verizon from now on.
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January 2024 by Alex T T.
Previously I have worked for tmobile customer service and I never liked I store reps to begin with, my experience recently topped that off at Verizon, the sales reps here will 95% mess up an activation, process of billing, mailing, and verification. We were set up on a business account unknowingly and porting in a number has been a terrible experience. it's costed me hours of time because 1 sales rep even w the support of a pier couldn't properly set up an account. not what I would call a sales person but a con with no morals just eyes on a dollar sign. Negative 5 stars, get a new job.
