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December 2023 by Suzanne Benson
ATM card never came in then I got letter saying someone used the card to deposit thru ATM then tried to withdrawal money but was unsuccessful. I called to say I never received card and they sent to fraud dept which sent letter accusing me of either using the card myself or letting someone I know use the card for fraud. I am furious with this bank!!!!
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September 2023 by Ed C.
Absolutely the worst branch ever! I've been a member for over 20+ yrs, now I'm going to quit and go somewhere else. This has not only happened every month for the last several years but the last two days- 20+ people in line with only one or two tellers available and then 1 needs to leave and says I have to go on break or I'll get in trouble but there's a line out the door. Manager had called before several times and says the problem is fixed, all lies, it's nowhere close to being fixed. I'll be closing my account next week.
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September 2023 by No Name
There 2 tellers and 2 people behind the desk behind us customers at 9am. I wanted to open a business account with you guys for the first time. Lady told me I have to make an appointment or do it online. " No walk ins? " she responded, " Yes we do but they are booked today. " I looked behind me again and they were pretty idle. What a way for job security lol I chose you guys and apparently you guys don't want customers. I hope this place shuts down considering all the bad reviews.
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March 2023 by ashley elena .’ .
I had a great experience today at this wells fargo. I was feeling extremely helpless in an issue that someone was able to resolve with me before I went out on a trip. I’m extremely grateful that she was able to help me out even when it was my mistake to try and make a deposit at an ATM that didn’t accept my card and took my money (non wells fargo)she was able to open a claim with me and get it worked on and opened even though it was more of an error with the other bank who said that there was nothing that could be done. wells fargo has always helped me with any issue i’ve ever had and that’s why i’ve been banking with them since 2009. Thank you for always helping me out when i’m wronged and even when it’s a mistake I made that supposedly couldn’t not be fixed. Your associate was more than willing to go above and beyond to help me out and I can’t say thank you enough. She was very sweet. I wish i got her name so I could include it , thank you again
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March 2023 by Teresa Jurgens
Monique is beyond rude to all. She's rude every encounter I have with her and other customers. I used to go in 2x a week. I stopped coming to this location just because of her but sometimes drop in, in hopes I get another teller since the rest are so sweet. But I always get stuck with her. This will be the last time I go to that branch
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March 2023 by Teresa J.
Monique is beyond rude to all. She's rude every encounter I have with her and other customers. I used to go in 2x a week. I stopped coming to this location just because of her but sometimes drop in, in hopes I get another teller since the rest are so sweet. But I always get stuck with her. This will be the last time I go to that branch.
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January 2023 by Stacy H.
All the Wells Fargo Banks in Fresno close at 4:00! How does this closing time assist working individuals that get off at 5:00? Please Wells Fargo change your hours back to pre COVID when no they stayed open to 6:00 pm for working customers. I might have to leave after many years of service because of the inconvenience.
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October 2022 by Sarah
ATM will deposit ripped bills and when you take the bill inside to trade it they give you attitude. It’s like it came from your machine. So stupid. Now I pull my money out elsewhere.
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September 2022 by John S.
Monique was rude. I made a suggestion that Wells Fargo should have a business only line or a personal account line. Often several business customers will come in and tie up every window causing personal banking customers to have to wait long periods of time while the tellers chat and visit with business customers.... It's nice to visit but Monique chatted and chatted and chatted while there was customers waiting in a long line. Then she was rude to me. She told me I should go to a less busy branch if I didn't like it..... I own a business and I would never bank with Wells Fargo. So I guess my opinion doesn't matter to them but maybe it matters to you, the person waiting in line while Monique visits with customers for 10 minutes. Do come to this bank or do business with them.... Don't provide a job for Monique..... Monique is bad for business.... Don't be a Monique....
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February 2022 by Sarah W
ATM will deposit ripped bills and when you take the bill inside to trade it they give you attitude. It’s like it came from your machine. So stupid. Now I pull my money out elsewhere.
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December 2021 by Jo
Long waits in line. Doesn't answer phones. Can't make an app online. Save yourself the trouble and go across the street to EECU.
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October 2021 by Greta M.
worse branch ever rushed here noy linch time absolutely no tellers at windows ridiculous wait time with 10 customers in line 1 teller !!!!
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July 2021 by Nick R.
Go in for a summary of MY account activity, and get told they can't print that and that it's a new corporate policy. Manager was totally unhelpful. I got rid of Bank of America for being useless and inflexible. When my house purchase is complete, I will be finding a new bank. I don't need the customer to be always right, I just need someone helpful, and Wells Fargo is alienating their customer base.
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June 2021 by Waseal Nagi
The wait time is unbelievable.
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March 2021 by Know It All Nelly X.
These people working at this bank get more stupid every time I go there. Francisco was such a rude j*** by asking me "Is this what you usually do with your checks?" Who's business is it anyway how I decide to handle my account? He had no damn business at all for asking such an ignorant question. He's lucky I didn't go off on him and embarrass him in front of everyone in the bank! What if I went up to each person in line and asked them how they were going to handle their check? These people in this branch are so damn d*** - straight out of the cornfield! Farm-Raised with no common sense!
