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March 2023 by NAS AL
This place lacks reliability and honestly, I sent money overseas for charity to people who need each penny, but unfortunately, the customer service never asked me in which currency would I like my recipient to receive the money where I lost 100 dollars in exchange difference when my dad picked up the money. I'm devastated and I blame it on western union and I will never use them again, I'll use money gram which my sister uses all the time. I don't recommend them all for their inefficient, ineffective and useless service. I would like someone to address my concern and I’ll report it to the headquarters.
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August 2022 by Ruby Shermaine V.
The bagger bagged my fresh fruits and vegetables, with the pack of bar of soap... in the same bag was also the deli enchillada, placed in there SIDE WAYS!! He also put the eggs side way in the cart. Horrible horrible bagging skills. He placed the eggs in my cart and immediately moved on to the next customer like he didnt even care at all.
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August 2022 by Beatriz H.
Deli. Why are you never friendly? Why are you always so rude. Why do you take your sweet time acknowledge your customers? Why can't you pause interacting with your coworkers while you finish helping a customer? I cringe when I need something from the deli counter because I am never ever treated properly. I am treated as if I am interrupting their time.
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May 2022 by Sammi D.
Huge fan of their bakery! They have a great selection of birthday cakes. I recently went in to get some balloons filled for my husbands birthday at the floral area and it was cheaper than at party city! Their soup selection is also amazing! My husbands a huge fan of there loaded potato soup!
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May 2022 by Megan L.
Friendly staff and most will go out of their way to help you find what you need. Good location. I love how they have updated the store in the past few months. It's more appealing. Starbucks crew could use some work on being friendly and knowledgeable on their products , stars etc.
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March 2022 by Jason B.
Store is constantly out of Ben & Jerry's ice cream! The selection sucks! The manager needs to tell the ice cream vendor to double the Ben & Jerry's Cherry Garcia order. I don't understand what's so hard about this. But they are always out of stock Five nights a week it's completely ridiculous! Unbelievable
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January 2022 by Laura L.
Do not recommend using the VONS app for delivery groceries! This app doesn't text or communicate with you if the store is out of items. What they do is decide for you what to substitute your requested items for and charge you for the higher priced items. This is gouging and a rip off! I chose half sourdough bread and they choose two full loaves that I don't like and are more expensive. They chose not to substitute the pears but did the chips?! If you're out of an item, your out! Either text with the customer purchasing the items or don't replace and say they are all out! $21 for food I didn't order but they thought I'd keep it?! And 3-5 business days for the refund to show up!! Unacceptable VONS!!
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December 2021 by Tashara H.
This is the most convenient Vons for me to go to, but it is still a bit of a drive. I usually end up going here late at night or very early in the morning, which means that I'm here when the shelves are being re-stocked by vendors. And the vendors don't seem to care how messy they are while they restock the shelves--often taking up the entire aisle with destroyed cardboard mess, making the pathway impassable by a shopping cart, and often a walking person. I often find myself during my early morning visits having to abandon my cart and navigate the obstacle course of broken down boxes, plastic box ties, and other materials to grab my items for purchase. It really is a safety hazard, and I'm surprised no customers (or employees) have been harmed in the menagerie to date. Even with the chaos of the early morning and late night visits, Vons is still worth it due to the discounts that can be had, especially if you use their Just for U app. It does take some time scrolling and clicking on the deals you want to add to your list, but you can also open the app while in the store and take photos of the barcodes of items with Just for U tags, to get the deals automatically. I am really surprised at how much lower my grocery costs are using this app if I purchase like items at Vons than I do when I shop at the main competitor in town...it is worth the inconvenience. As for the various fresh sections... The produce section is pretty good. I haven't had problems with anything going bad quicker than I'd expect. But they never seem to have the best selection or prices. Bread and bakery is always fresh and well stocked. And if you look along the back of the store near the dairy cases, you can usually find some day old donuts or pastries that are discounted nicely--if you're looking for something sweet at a good price. The deli section is pretty good as well. I really love their fried chicken, which sells out quickly. It has always been very crispy and never too greasy. In my opinion, it is the best grocery fried chicken in town. They had a wings bar before COVID, which was overpriced, but pretty good. They've moved it to behind the deli now. I have never since been able to purchase wings at the time I've been there, as they have been sold out for the day or not yet ready. In all, not an excellent store, but not a bad store either--good for getting the basics at a good price, if you use their in-store app. You need to use the app to take advantage of the savings, and go mid day if you don't want to fight for aisle space with boxes and stocking vendors.
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December 2021 by Ashley L.
The store is clean and safe! A lot of lunch stuff including a sandwich area and a row of a bunch of pre-made foods. Really great! I ended up getting sundried tomato basil pasta salad and Boca Spicy Chik'N Veggie Pattie's. They have everything and then some. A Starbucks also! Workers are masked and happy to greet as you look around or if you need help. Plus self-checkout. I went there after getting both items. Easy to do. Less bother. Good service and store! Recommended!
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October 2021 by VeeVee N.
I always forget that this store exists until I need to restock my my fridge w/ Tropical Mango Vitamin Water...this is the only store that I ever seem to find it at. It is a shame because this store has a TON of neat finds that I don't necessarily see when shopping at other local stores, or maybe I don't get out that often lol. For instance they sell that delicious brown bread that they serve at The Cheesecake Factory. I can eat that stuff cold or warmed, and am happy I don't have to drop $30 and wait 30 min just to get a basket of the stuff. When I was seeking out ice cream alternatives (for a good price) they carried Chloe's Oatmilk in 3 flavors (Raspberry Chip, Mint Chip, Sea Salt Caramel) as well as other pint sized flavors...they were cheaper than Whole Paycheck. They have a beautiful floral department w/ just about every kind of arrangement for every occasion you can think of that is honestly better than some local floral shops and cheaper too!!! They have balloons too. A star knocked off because of cleanliness and staff. I've gone to put my purchase on the conveyor belt, one more than one occasion, and it has been covered in a mystery substance...they didn't even bother wiping it down. Staff can be disgruntled at times and not the friendliest...maybe that's why I (subconsciously) don't frequent this location more often.
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October 2021 by Quintin E.
Vons in Fresno... Let's Go! This town center hub is located in a shared business shopping area next to Mountain Mike's Pizza, Bank of American and Subway off Cedar Ave at the intersection for Shepherd Ave. This spacious Vons layout is very well organized. The produce section being on the right side entrance and the wine and spirits being on the left and with such a functional assortment this location definitely gets shopped hard being, also being one of the main grocery stores in the area leaving a few empty shelves or end caps here and there. With the exception of two items not being in stock I wanted I was really impressed by how clean and stocked they are in other areas especially their plant-based products, bread/Bakery and international. The Starbucks inside is one of the best I've been to inside a grocer and all lines move pretty consistently. Overall a super solid Vons/Safeway with very friendly staff and excellent customer service!
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October 2021 by Mo M.
This is about the florist. Too bad there isn't a separate listing. Over many decades we've sent a lot of flowers. Just like everything else, the days of a person who cares about service and quality of product are looong gone. This florist is the exception. Too many times at other places we've sent roses that die without opening, weak, droopy arrangements, or less than helpful people. We are VERY happy with the florist in Von's . You can take home a bunch of roses if you have your own vase. They have various levels of flower bouquets to take home. They also have lots of arrangements. The facility is well kept. It is inviting. After walking by many times, finally picked up a bouquet of a dozen dark red roses. They were a hit! After clipping the stems and arranging them in a vase at hone in water, they opened up over the first three days and are still beautiful. Denise was very helpful and her customer service was good. It's a gorgeous corner of the grocery. We recommend the florist at Von's!
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September 2021 by RussNCat R.
Words cannot express how incredibly fabulous their flower department is! My husband has paid well over $200 for half the bouquet he got me today at Vons for less than $100 there were sunflowers and lilies and roses so much variety with the most elegant balloon I have ever seen before this is now our go to place for flowers and elegant one of a kind arrangements and gifts !! 10 out of 10 I so appreciate a flower arrangement that is not only beautiful but priced properly
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August 2021 by Norm S.
It's bad enough that the employees smoke out in front and I have to walk through that to get to the front of the store but then when they're done smoking, one employee just threw a cigarette butt on the ground. That's disgusting! I have no reason to go back to that store.
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August 2021 by Daniel H.
Vons needs to seriously think about hiring some new, qualified managers at this location. I've personally seen the assistant manager belittle and yell at employees. I think this girl was brand new too. Its no wonder why everyone that I know who has worked at this vons in the last year or so has quit. I wonder what your employee turn around is. Whether it's being fired or choosing to leave.