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July 2024 by John Gibson
I don't understand much about c phones. I had some questions/problems, and the female employee listened to me, and explained everything I wanted to know in a way that I could understand. She was excellent, even when I asked more than once, she made sure
She didn't try to sell me anything. I asked about warranty, etc. Since I am still paying for the phone, she recommended ins. for 7months, though she could have tried to sell me 1 or 2years. She is the employee every employer should have .
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July 2024 by IV Production
Customer Service at Fullerton At&t store was great... Can't say the same about the one in Cerritos off of Bloomfield.
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June 2024 by Aldo Apostol
Janet immediately assisted us with our queries and needs. She displayed excellent customer service and patience in dealing with us. Give her a raise.
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June 2024 by Brisa Quiroz
I was very satisfied with the amazing help I received
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June 2024 by DEEVEEJAY RIZZKAY
Always in and out in a timely fashionable manor and problems are always solved till the end of my visit.
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June 2024 by William Callaci
The AT&T Associate, Lima, who helped me activate my new Moto G Power phone was extremely helpful and made the transition from my very old Moto 5G Phone seamless and painless. She transferred virrtually everything from my old phone over to my new phone very quickly. While at the same time, was very friendly and conversational while doing it. All-in-all, it was a very pleasant experience, which I did not expect it to be.
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May 2024 by Jj Cohen
Javi the manager is amazing! He helped me with some issues I had and made everything work out perfectly. I couldn’t be more satisfied with his knowledge and guidance he had. Super grateful to have had him help me!
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May 2024 by Tim Brundige Sr.
READ THIS FULL REVIEW...GREAT ENDING!. January 2024, i went into an Orange County ATT company store and asked for 2 new phones and a plan that was close to my existing plan - $169.00/month. I was sold 2 extra lines and told it was going to be about $174.00.month, My February, March and April bills were +$350.00 each! Called ATT. After 3.5 hours they instructed me to take back to the store, have manager call them and unwind the convoluted billing, turn the phones in and start over. Went in and they refused to make the call but promised to fix. After calls and emails - NOTHING!
I called the Fullerton store and told my sad story to the manager Javier Oliver. He told me to come in and he'd figure it out and get my bill to the expected price. He had no responsibility for this mess, but spent hours researching and correcting the billing. It was a very complex process. He never once complained about doing the other store's job. He assured me that this problem will be corrected. Yesterday, 05/13/24 he made good on his promise. Everything is as I expected in January thanks to Javier with help from Daisy & Fernando.
Conclusion - ATT Fullerton is the place to go for service, purchase and advice. Javier & his team really care about the customer. It's not just lip service. They are the best phone people I've ever worked with.
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April 2024 by Beatriz Urbano Alvarez
Not solution whatsoever, the manager was rude, wouldnt recommend hiring a service here they don't know how to provide a full service, as long as they sell they don't care offering a solution, they offer me a 3rd plan saying that if we ever pay it full, it wouldn't affect the other lines and now that is paid the other 2 lines are getting higher prices (which they didn't mentioned it would happen) now i have 2 lines and l'm still basically paying 3 lines, doesnt make any sense, worse customer service, think it thru before making any purchase here.
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April 2024 by Mario Hernandez
Friendly staff,,, I like it and excellent customer service
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March 2024 by Diana Badia
Javier was very helpful and solved my mom’s problems after we visited another ATT store and spent hours on the phone with customer service. Thank you Javier!
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March 2024 by Erica Vazquez
Tomas was very helpful, he took his time to help me restore all the data I had in my old phone which we were not able to see the screen at all. Thanks for all of your help. I appreciate it.
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March 2024 by EriLiz A
It's was fast and easy process to transfer carriers. Thank you so much!
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February 2024 by Sergio Anaya
I came in to get my esim reset due to something about it being on my imei2… one of the att workers helped me out and she was probably one of the prettiest girls I’ve ever layed eyes on. They were playing cumbia meanwhile but anyway if you remember me I was too nervous to ask for your #. HMU on insta 5ohsergio :)
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February 2024 by Kalil Khalife
Exceptional service from German at AT&T! He was incredibly patient, empathetic, and understanding throughout the entire process of replacing my phone. He made the process hassle-free and ensured that all my needs were met promptly. Highly recommend AT&T and German for their outstanding customer service!
