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November 2023 by Cheyenne Navarre
Bought my car from here and was not the best experience. It took forever for everything when I already had my loan approved from a bank. Instantly prepare yourself to pay an extra at least 2,000 on your loan because they mandatory have Lojak installed as well as a clear coat for the vehicle. My windshield on the vehicle was not properly sealed and I’m still missing the rubber sealant part on my vehicle. My brakes started squeaking a week after driving it off of the lot. When I brought it back to them they did not look at nor fix after me repeating several times what my issue was. Got irritated from driving back and forth and just did not have it in me to drive 50 miles just to go back there. I ended up having to pay someone to replace the brakes. I would NEVER buy another car from here. I have had way better experiences elsewhere.
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November 2023 by Brendan D.
Went to the dealership to purchase a 2017 Jeep Wrangler. While writing the contract we were granted an option contract where we had until 11/3 to refinance. On 11/3 I went back to the dealership as my credit union wanted us to rewrite the contract and cancel a few insurances (as my credit union offered better coverage for less money). Victor (sales manager) claimed that the contract states we had until 5:00pm on 11/3 and basically told me to kick rocks. When re reading the contract, there was nothing stating it had to be before 5:00. I went back inside the dealership to ask Victor for clarification and he informed me he didn't have time to haggle with me and told me if I have questions to ask my sales man. My next issue comes when as we are driving the vehicle away from the dealership home (came all the way from Bakersfield which is a 3 hour drive) the check engine light came on and we lost power to the engine. The jeep wouldn't rev above 2,000RPMS and we were on the side of the 5 pitch black at 7:30pm. We attempted calling the dealership numerous times and nobody was available to pick the phone up. We were forced to leg it home with the hazards on (about 1.5 hour drive going 40mph). Another issue I have with the jeep we purchased is a massive coolant leak coming from the radiator. When I brought this up with Victor (clearly had so much motive to help us out) he told me to talk to my salesman. We were not helped and we wasted 6 total hours of driving time (and around $60 in gas) to not be helped and to me stuck with a world record 15.99% interest rate (even with a 740 credit score). I'm not going to tell you not to shop here, but if your standards for customer service and vehicle quality are higher then this. Then I might recommend an established name brand dealer. **** Reference pictures ****
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October 2023 by Daniel Marusic
Very easy experience here. Purchased a Lexus GS350, great test drive. Frankie was a great help and was very open on the pricing as well as the total cost breakdown of the vehicle, breakdown was simple and to the point has everything finalized within an hour. Overall excellent experience and customer service from Frankie.
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October 2023 by christyl s.
My husband and I unfortunately had a nightmare experience here and I would never write a negative review until speaking directly with a manager first but not one person reached out to us after our clutch exploded 24 hours after purchasing our vehicle from here. We were sold a manual Jeep Wrangler that had an open recall on the clutch for overheating and exploding as well as a STOP SALE issued by the FCA but were still sold this car. My two kids and husband had the clutch explode on the freeway the second time we drove this car. After having it towed back to Auto Republic less than 48 hours after, we were met with blame and a service center claiming it was user error. Not one manager called us to ask if we were physically ok or willing to take responsibility for this issue that was directly a result on the open recall. We could have died, the car could have imploded. This car was purchased 08/12/23 and almost 2 months later, we still have not had anyone reach out to us from here.
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October 2023 by Cuong V.
10/10 Customer service. I just bought a new car from this store last week. Frankie, person who help me have a great deal for my car, he is professional, good communication.
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September 2023 by Steven Hang
I know there a lot of mixed reviews with this dealership... Here is my honest review with them as I did end up purchasing a vehicle from them. I called in and spoke with Arman (very solid guy) he gave me some more information on the truck I was interested in purchasing. I came in later that day and Arman was available so he was able to show me the truck. Everything checked out on my list. I was already pre-approved with my local CU so that sped things up a bit. There was a little going back and forth about the purchase price of the truck. We came to an agreement and I was in n out in about 3 or so hours. There was a bit of some miscommunication with one of the finance guys regarding the title of the truck and getting it transferred over to my credit union to complete the loan process. Harold ( The GM ) reached out to me and assured me that he would take care of it. A week later the loan process was completed and the title was transferred over to my CU. Thank you Arman & Harold for the great service.
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August 2023 by Jesus Lopez
There cars are all in really good condition. Test drove a beautiful GT. Dylan gives good customer service.I wanted to leave five stars but they did a hard pull after I had only authorized a soft pull and then they couldn't give me an out the door price. So
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August 2023 by Shannon Sportsman-Palacios
Highly recommend making a purchase at Auto Republic. Chris was very helpful and got me through the process seamlessly. He’s customer service was impeccable and he was able to get me the exact deal that I wanted! Hands down the easiest car purchase I have ever done.
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August 2023 by Rasta Nate
Bought a cargo van today and honestly it was a very easy and painless experience. I was skeptical at first because I just hate dealerships and how consumers get ripped off. Plus I read the negative reviews. However, while I go agree with a lot of people on the cost of the low jacks and the sort of thing, I see a lot dealerships charging for the same thing. Anyways, I took the van to get a full inspection right after leaving the dealership and it was on tip top condition. I am overall satisfied with my purchase
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August 2023 by Johnny E.
DO NOT GO HERE! RIP OFF! They reel you in then jacked up the price $3,000 for crap I didn't ask for. It was already part of the used car and they tried to charge for it. Screw this place!
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August 2023 by Parker Z.
They deserve zero stars! DO NOT BUY FROM THIS COMPANY! TERRIBLE LEADERSHIP! Especially if you are out of state! There are many grey areas inside California's state tax laws regarding vehicle sales, and how they are handled by dealerships, which is why it makes auto republic shady, by telling me I have to pay Cali state taxes (instead of me paying only the sales tax in the state I live in, like every other state) because I chose to go with my own loan company instead of going with their loan company, or paying cash. The level of unprofessionalism towards me by the company's director of operations was completely uncalled for. He started the "conversation" by being very short with me, getting an attitude with me, continuously interrupting me while I tried to state my case, I had to over talk him multiple times while he insisted I knew nothing. The man was abbreviating unnecessary amounts of profanity towards me while arguing that I had little to no understanding of how laws worked. If the man had any professionalism in him, we possibly could have reached an agreement, as I was wanting him to give me a link to the state of California's tax laws on paying their state tax when buying a vehicle, using my own finance company, and hiring a transportation company to move said vehicle out of California to another state. I admit, I was wrong, I "POSSIBLY" would have been reimbursed by California for paying its state taxes after months to years of waiting, which no one should have to go through (it's the government, who's in no hurry to do anything). But then after calling around to multiple dealerships in California, I was given a resounding amount of "you do not have to pay California sales tax if you are financing with your own loan company, and hiring your own vehicle transportation company to move said purchased vehicle out of the state". Weird...Why would the director of operations take such an extreme defensive stance towards me calling them out if the "LAWS" state facts, but at the same time I do my own research and inquire from various sources around the area, including multiple forums with cited works from the state of California, say I don't owe their state's sales tax by following the necessary steps, which I was?BUYER BEWARE! Potential buyers need to be warned of this and need to take the necessary precautions if confronted with this.
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July 2023 by Bareerah Khan
Purchased my dream car exactly 2 years ago today from this location. The whole experience was absolutely phenomenal. The staff was respectful, honest, and compassionate. I had no issues with the car in any way, they completely earned my trust. I highly recommend purchasing a vehicle from this location!! The salesperson we were working with was Chris.
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July 2023 by Jannis Craggs
The whole team was kind and helpful. They were very knowledgeable about everything I asked them. Their inventory is clean, in good shape and worth the price. They are a great dealer to work with, on purchasing your new vehicle.
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June 2023 by Shane Truax
I purchased a 2018 BMW i3s last week from the Cypress location (off Lincoln). Chris was the sales rep who helped me. He was straightforward and honest. He went above and beyond to assist, by being willing to negotiate on the price of the car, as well as the price offered for my trade-in. In the end, it was a transaction both sides felt good about. Chris was also very responsive when I called for follow up questions after the purchase. He even detailed the car himself the morning I was to pick up, as their detailer was sick. Definitely a positive experience. Thank you AR!
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June 2023 by Nicole Hughes
Had a great experience purchasing a suv from Auto Republic . Sammy and Harold were personable and not pushy. Hands down my best experience purchasing a car from a dealership. Keep up the awesome work. Second car purchase from them.
