-
February 2024 by Dennis S.
I had a great experience with Avocado Green Mattress, specifically with Brianna, who helped me finding answers to my questions. That's so great that such people are part of the company!Thank you, Brianna for your willingness to help and client oriented mindset! I've bought my mattress and even got a small extra discount.
-
February 2024 by karrie forgues
I purchased an avocado mattress and topper in the last year. I have severe allergies and was looking for a mattress that would be safe for me to try without the off-gassing from most mattresses on the market. It was probably one of my biggest concerns because we did not have the space to open up an air mattress for several days before we could sleep on it. The generous trial period and the 30-day wait time before returning are brilliant. After sleeping on a saggy mattress for years, the new mattress was very uncomfortable. When I first got it, it felt like a brick, but it was just because I was being supported for the first time in years. There was zero bad smell which I was shocked by. If I’m being honest, if they didn’t have you wait 30 days before trying to return the mattress, I probably would’ve made a snap decision and returned it and then regretted it because I love this mattress. I called Avocado after 30 days, saying that I was keeping the mattress, but it was still a bit too firm for me, and they worked with me on getting a topper out to me, which made all the difference. Fast forward to later in the year, and I just had a 12-level spinal fusion, and getting out of bed has become quite difficult. I have a long recovery ahead of me, so I researched the avocado adjustable frames. And I had many questions and spoke with Shauna via email. She answered all of my questions and I was concerned about price, so we utilized an upcoming sale and she was just really understanding of what a difficult situation I am in and was just very empathetic. I appreciated that she took so much time out of her busy workday to help me find an affordable version that would also do what I needed and answer all of my questions so kudos to shauna and kudos to avocado for yet again proving to be a great company to work with.
-
February 2024 by Courtney Cisek Fargnoli
Knowledgeable and friendly staff.... plus very patient...mattress shopping with significant other can be like couple's counseling. Staff were awesome at guiding the process and giving space to make sure we could really get a chance to make a proper decision. I can't wait for the arrival of our new mattress! Also very happy with my new pillows that were suggested. My neck is as well.
-
February 2024 by Lynn Manchester
Next best thing to a store visit! Great, friendly chat with Shauna and we had all our questions answered. Shauna was also able to show us a cross section of mattress and its construction. She asked questions that helped make us comfortable with our mattress selection.
-
February 2024 by Ashley Wackerman
Fantastic customer service! I have been sleeping on their mattress and pillows for years and love the quality of the products and integrity of the brand. When I became pregnant I got awful acid reflux and knew there was only one place I could trust to get a high quality non-petroleum wedge pillow. Although the pillow was a little out of budget, I decided to chat in to customer service to see if there was anything they could do. Shauna wrote me back right away and sent me a discounted cart! She was friendly, understanding, responsive, and thorough. Thank you Shauna & Avocado! You are the best!
-
February 2024 by S “SalGal47” K
Very helpful customer experience! Knowledgeable and patient staff!
-
January 2024 by Heather Cooper
Their customer service is top notch!
-
January 2024 by Elliot Burstein
There was a real problem with the White Glove Delivery when I got the delivery. It was completely a mess. I won’t go into the details. Also I was sold the Plush foundation for the Green Mattress which was not compatible. So a customer service representative took over her name is KIANNA and she did a beyond OUTSTANDING job and took over. We replaced the Plush Foundation with the City Wood Foundation and she coordinated the return and replacement with the highest level of professionalism. KIANNA IS CREDIT TO THIS COMPANY!!! She should be running the whole company I really mean that-Thank you Kianna I will never forget it. Elliot Burstein
-
January 2024 by Renate Herbst
Sarah was extremely helpful in assisting us finding the right bed and mattress for us.Her knowledge, expertise and patience made this a very pleasant experience.We highly recommend Sarah.
-
January 2024 by Carol Cook
Shauna was amazing when I accidentally messed up a gift certificate order for my daughter for Christmas! Friendly, helpful and got everything straightened out. Thank you!
-
January 2024 by Anna Adams
Amazing customer service, helping me get the perfect pillow! Shauna was fantastic - super helpful, kind and friendly! She made the buying process easy.
-
January 2024 by Greg Giacovelli
Ordered online and received a great product. Had some issues with ordering and shipping but the customer service provided specifically by Jose M. was amazing. It was prompt immediate and the whole interaction was done across a series of unrelated events that Jose navigated with ease. The experience of actually get the mattress to my home was not necessarily a smooth one (not related to Avocado at all) but the service provided to making it right in the end, along with guiding me through it all, as well as the overall final product just made it great experience
-
December 2023 by Stacy Fleischman
The Avocado store in Georgetown is stunning and we had excellent service! We purchased 2 pillows, which I am so excited to sleep with since I’ve heard from friends how much they love theirs. I’m thrilled the pillows are both organic and comfy! I couldn’t ask for more! Thank you again!! I highly recommend the store and their products!
-
October 2023 by Kate Kassuba
Went into showroom in front of the factor and learned a lot from Jose. They have more than mattresses, the furniture is beautiful and yoga items are great. Have not yet purchased; hope to get our new mattress this week! Thank you for your help, Jose!
-
October 2023 by Judy D.
I was on line looking for a foundation for a hybrid mattress and started a communication with Shauna E. at Avocado. She is the assistant store manager for the Avocado Factory and Outlet Center in Fullerton. She was very knowledgeable and p atient with all my questions. Would highly recommend Shauna if you have any questions regarding an Avocado mattress or any of their other products.
