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August 2022 by Lisa S.
I went into this Fullerton branch to open 3 citigold accounts to get a good rate and a bonus, was told that I needed to keep the money in for 90 days, then went I called the branch after leaving 3 messages for the manager I was told that I only needed to keep it in for 60 days. The employees do not know there products at this branch. I will be going back to Chase Bank when this is all wrapped up.
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June 2022 by Frank M.
Today I attempted to pay a credit card bill in the amount of $1.53. This was a finance charge because I mailed the payment but it did not make it before the due date (even though it was mailed 4 days prior). I walked into the bank, handed the teller my bill along with (2) one dollar bills and stated, "I'd like to pay my bill." I was told Citi Bank does not accept cash payments. I would have to write a check or obtain a money order. Really? For a dollar and fifty-three cent bill. I plan on cutting this card up. Done with these nuts.
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October 2021 by Kristine W.
If CITIBANK ever offers you a promotion by opening an account when you are depositing a large amount. Say NO. They will lie to you when you will receive the promotion credits. They will say 4 months, then 5 months, then 6 months. I have used this bank for 30 years, they have never given me any benefits. I am going to move to another bank. This bank sucks. No loyality promotions. Just lying about their promotions and provide harassing and bad services.
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July 2021 by Hank T.
Not sure what's going on at this bank. I stood there waiting for 25 mins to make a cash deposit and both tellers were in lalaland somewhere. The man who appears to be the branch manager ran back and forth like he was busy. So I decided to leave and deposit money into my other account at Chase.
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May 2021 by Cristine S.
Ok - I waited to post this review - let me set up the scene.Need to open a bank acct - been a a long time WELLS acct holder - and the last few years I've been pretty unhappy with WF with both service and their bungles that have been on the news the last few years. So I thought, hmmm, maybe I'll try Citibank and this one is the closest branch - reviews are not so good but I chalked it up to the pandemic. So I called and spoke to the branch manager, Albert. Had a great conversation, detailed and he was very knowledgeable. Told him I was coming down next morning. He said "no problem" - bankers, Maritza and Austin would be there. I drew Maritza. Bottom line - wasted my time - let me walk out the door. She indicated that the account that I spoke to at length with her manager doesn't exist. Did some digging on Citibank's website and the type of account I wanted WAS AVAILABLE! Called back and she literally said "oh yeah, we have that account - I didn't even know that was available?" WTH . Sooo, I said I held off and decided to see how their online bank application system works - had trouble with that - sooo spoke to their phone customer service and they continued with friendly but NON-SENSE responses - it even took 2 days to get a human person. So CITIBANK - it seems that the incompetence was consistent - so maybe you do deserve 1 star. Because this would be one time when NO STARS is appropriate. I contemplated calling to let Albert know my experience but I channeled it to this - in hopes he will read it.