-
March 2024 by Pam Garcia
Responds quickly to service requests and are excellent in doing their job for the residents!
-
December 2023 by Gerry Huh
Wonderful apartment for us. Well maintain every facilities and clean. organizing well.
-
October 2023 by Diana L.
My husband and I moved into City Pointe apartments in January of this year, and we love it here. Ralph was very helpful regarding the application process, and we were given our results in less than 15 minutes. He answered all our emails and was quick to lend a hand if we needed it. He told us about good restaurants to try out as well. Brian and Scott are great! When we had a walk-through of our apartment, something needed to be fixed, and Scott fixed it right away. When we had an issue after hours, Brian immediately came to our apartment and fixed the problem. We just had another little problem, and Brian was there to help us. There is a lady who cleans every floor and around the property; she always keeps everything clean and is excellent! I appreciate all that the CP team does! This team gets 5 starts from us!
-
September 2023 by Tiffanne Strong
Amazing maintenance team! Scott is the one to call for sure! What maintenance man do you know that can retrieve items that fall through the crack of the elevator doors? Very helpful, professional, and trustworthy.
-
September 2023 by Sanat Bery
This place is amazing, the staff here are very cool and know how to do their work, the rooms come is clean and everything works perfectly fine. This is my first time living in an apartment and so far the expericene is great. They have a game room with great wifi and a gym and lounge which is very nice when working on homework. Overall this place is amazing and its very peaceful. Definitely a 5 out of 5 stars
-
August 2023 by Tania P.
The office team as well as the service team are always super helpful and awesome! Move in process was super easy and quick! So far we are loving our new home.
-
July 2023 by James T.
I just moved lm and I really love this place very well maintained and the staff are professionals.
-
July 2023 by Bobby C.
Ralph Bustos, the Community Manager at this property is simply amazing! He reminded me of my favorite quote since childhood... "There are no strangers here; Only friends you haven't yet met". ~ William Butler Yeats
-
July 2023 by Armando A.
The apartment's staff are wonderful. They are very helpful. They definitely go the "extra mile." The apartment building is kept clean. Security frequently rounds the building and parking lot which adds to the apartment's security. Overall, City Pointe apartments is safe and clean place to live.
-
July 2023 by Kevin V.
I lived at CityPointe for 2 years and during the time we lived here the unit below our floor would play terribly loud music to the point the bass etc would shake the floors. This was reported to the first and second management team over the two year period but was never resolved. During one of the incidences we reported it and the response was 'thanks for reporting the noise to our courtesy patrol' .... No..It wasn't reported by us and it was another resident who is clearly being disturbed by the excessive noise. For the amount of $ you're paying, you should be able to enjoy your unit (or have management step in and properly address the issue when it's clearly affecting multiple residents)Aside from this issue, ran into non-residents sleeping in the staircase platform, inside the 2nd floor 'secured' platform and reported the incidences to management and courtesy patrol the latter which I never saw on site. Very big safety concern as some other residents have noted and finally after months of reporting incidences, concerns etc, a day time security guard was hired. Again, to me it seems things are just slow to get addressed or aren't fully addressed for whatever reason.Prior to this I lived at JIA another equity residential property in downtown Los Angeles which did not have any of these issues and was part of the reason I moved to CP. Also make sure to do your pre-move out inspection and have it in writing. I did an informal one with a service member who said it was a 'standard move out' and afterwards lost all of my deposit and more given 'damages'. Disputed these outrageous charges with the management, corporate etc. Slow to respond to issues and quick to bill/charge you. Again no issues at the prior property and completely night and day experience. Thankful for the JIA team.On a positive side, the overall residents living here were really friendly and great neighbors. Ubatuba being downstairs was a big plus as well. Hopefully things are addressed and resolved and residents can have peace of mind and enjoy their units.
-
July 2023 by Kevin McGrath
Just wanted to say that Ralph Bustos the community manager and his team have been absolutely amazing throughout the process of leasing an apartment at City Pointe. He has been there at every step with answers to all of the questions I have had and always makes himself available to quickly return phone calls and emails. By far the nicest community manager I have ever dealt with from any of the properties I have lived at before. Super thankful for all of his help and recommend that anyone looking to lease an apartment in the area to give Ralph and City Pointe the opportunity to get you into an amazing property. Thank you Ralph very much for everything.
-
May 2023 by Alyssa Jaques
My husband and I have lived at city pointe for the past couple years. We love the location and have had nothing but good experiences with management and maintenance. Scott & Brian are great! They are always readily available to help fix any issue that may arise.
-
May 2023 by Mason Bartlett
Scott and Bryan are the most helpful maintenance employees I have ever had. They are extremely quick to respond and fix our issues, and any problems that I may have with the larger community/apartment complex are quelled by just how wonderful this crew is.
-
May 2023 by Shawn Hanley
Ralph Bustos is always courteous and prompt with everything. Overall, I’ve had a pleasant experience at City Pointe. Also, Brian and Scott have been really responsive and helpful with maintenance requests.
-
May 2023 by Natalie E.
We have lived in City Pointe for a few years and are grateful for the service provided by Brian and Scott. They are very friendly, professional, and responsive whenever something in our apartment is in need of repair. They do a lot for our community whether we all realize it or not. The leasing office guys (Ralph and Josh) are also working hard to make our community safe. They are patient and helpful with answering questions.