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February 2024 by Zubair Dawood
This place does not have seating - not a criticism, just a heads up. The ice cream was good, but the waffle bowl tasted burned as if it was overcooked. Overall, the atmosphere is not pleasant because some lights were not on and the counters look really old with the wood varnish fading.
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December 2023 by Corey Townley
This is the best Cold Stone I've ever been to. Staff is so polite and helpful!
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December 2023 by D
So disappointed. I’ve been craving ice cream for awhile so I decided to stop by cold stone and treat myself. I also go a waffle cone and as I scooped the ice cream I see a thick black hair. Seriously?! Really grossed me out and threw it away.
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December 2023 by Dayanne Lira
So disappointed. I’ve been craving ice cream for awhile so I decided to stop by cold stone and treat myself. I also go a waffle cone and as I scooped the ice cream I see a thick black hair. Seriously?! Really grossed me out and threw it away.
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December 2023 by Iliana S.
found this piece of paper in my ice cream. was very upset. u guys need to be more careful.
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November 2023 by Mikala T.
There's a dude who works here with long hair. He's been here since Covid days and he is the BEST!! He is always so nice and welcoming and makes the best mixes! Thank you dude! We appreciate you!
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October 2023 by Scott
Decent, high-fat ice cream offers a nice mouthfeel, though the price is substantially higher than similarly styled parlors.The inability to modify their signature dishes or convert one into a milkshake hampers creativity, which is--again--a service offered by competitors.This particular location lacks seating, and has an awkward payment system requiring the employee to walk away with your card and turn their back to you. Perhaps invest in a mobile payment unit?Overall, i enjoy the place, but it's marred with many inconveniences.
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October 2023 by kalysray
Stopped by on a Saturday evening (9/30/23) for some their caramel apple ice cream (yum!) And the young lady that was working had a line of customers. She greeted us, helped the customers ahead of us and ourselves with a great attitude. I want her supervisor to know she provided fantastic customer service. Only regret I have is I didn't get her name as she had 3 more customers after us. I hope they see this and give her some much deserved praise.
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September 2023 by Davey Arellano
Staff was really polite and friendly
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July 2023 by Bennie Madison
It’s national ice cream day and we decided to go to this cold stone. As soon as we walk in, it’s so hot, gloomy and stuffy. Their ice cream is already melting while mixing. Handed me a melted ice cream. There’s a hole on the ceiling and it’s dripping water. Not worth the price i paid.
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July 2023 by Barbara P.
First off walked in and there's an exposed ceiling with rags on the floor from water leakage, maybe this should be fixed before opening up for business, we purchased 2 small Ice Cream cups that cost 17.00 way too much for that little bit of Ice Cream, no seating inside or outside. Will not return. Rite Aid is better and cheaper.
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April 2023 by John P.
I'm only giving three stars because I felt very sorry for the kids serving the ice cream. The employees were very polite, but it was obvious they had no idea what they were doing and little to no training. I blame the owner of this establishment for not giving a more conscience need to support their employees. There was no real leadership or solid management in place. You could tell they were trying their best to do the right thing. By the time we paid for the ice cream we got, we might as well ordered shakes because All the ice cream was melted. One employee kept disappearing to the back, another just stood next to the cash register supposedly being trained, while another one was trying to keep up with all the orders. There was just no system in place here, with the right training I think they would be fine. Wishing them all the best. Again like I said the employees are not to blame here, the owner or management should put more effort into training the employees.
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March 2023 by Natalia B.
Oh man the worst service ever. Poor guys working there looked like they hated life. Now I'm sad eating my ice cream.No music playing, no smiles, no tip jar. We just left a couple bucks on the counter. They are definitely 420 friendly though!
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December 2022 by Kimberly G.
We came here around 3:30pm today, this is our go to spot for cold stone. The moment we walked in I had my 2 year old son holding my hand and the lady on shift approached us and said "we don't allow dogs". And I was looking around confused and said "what?" And she again "we don't allow dogs." And I realized she confused my son for a dog !!!! Like how?!? She then proceeded to apologize she realized she had f**ed up and started giving us this whole story about someone who brought a dog in and it pooped on the floor. I don't understand how you can confuse a dog with a child!
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September 2022 by Ricardo Gallegos
Great service. Young guys, so don't expect too much, but servers were polite an tended everyone that entered. Was able to get my order. First time coming in here and were able to do custom order for me. Was great. These places are a but pricey, but due to overhead and quality in product. Should not deserve less starts because of price. Open till 11pm.