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February 2024 by Vanessa Granados
Don’t go here. Something has changed with the management of this veterinary office and the customer service as well as guidance from the vets is awful. I don’t get call backs, I have had employees hang up the phone on me because I’m upset about the level of service I’m receiving and the fact that I’m under stress with a sick animal. I’ve been given the wrong medication by mistake, they didn’t catch it I did. The new vet in the office talks so fast and says so much, using medical terminology that I don’t understand that I’m unable to process the information to make a good decision for my pet.I’m asked repeatedly to do more diagnostics with little to no information on how it is going to really help the situation. It’s very unfortunate because when I first went here the service was good. I think there’s definitely a management issue.
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February 2024 by Jeannette Yoshida
It's a good place to bring your pet there,they take time to explain what going on with your pet,the staffs are very nice, it's very clean hospital. My cat getting better now,and I love the coffee there while waiting .
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February 2024 by Joyce Capelle
Dr. Carrillo is a caring, compassionate vet. She takes the time needed to answer questions about diagnosis, meds, etc. Both my dogs are seniors with serious health issues. I trust Dr. Carrillo and her staff to treat my dogs as well as their own pets. Highly recommend!
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January 2024 by WHY-IT 8188
First part is my old vet second half is this place… (this place good, old place bad) I've frequented this other vet for a while, but their service is lackluster with high prices. The main vet seems monotone, I actually went to get some cuts checked out after noticing my cat wouldn’t let me pet his belly “he loves belly rubs”I went to my old place and was charged $170 for a quick look at my cat, ignoring the actual issue. A week later, I found a golf ball-sized abscess they missed from the lack of care, they charged me 400+ for something absolutely preventable possibly ignoring it so they could make another quick buck. When another cat needed euthanasia, they quoted $250 plus $350 for cremation—calling around revealed much cheaper options. Discovered a better vet, wish I found them sooner. Lots more I can say a lot more about the old vet but now for this place. I love the people here, the atmosphere of the energy that I can come here for minor issues knowing they’ll give a hoot like a vet should and not overcharge. Amazing and I mean amazing staff. Not to mention I know they won’t overcharge because they definitely understand how to run a business that cares. Please go here if you want an awesome vet. Once again i think this place is great the people are great, and the actual ability of empathy. Love y’allPs. Sorry for the negative input about my old place but this place is a million times better and people need to know what a real vet should be like
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January 2024 by clara cedillo
Love this office!Staff is friendly, and Dr. Carrillo is awesome!I've been bringing my 2 pups here for the last 2 years.
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January 2024 by Diana Thai
Efficient staff and great prices
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December 2023 by Eve himmelheber
Female owned and staffed. Top notch care.
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December 2023 by Jesse C.
After a few years of going to Dr. Carrillo, I just found out today that Dr. wants to stop servicing me without a known reason. WTH? I have never experienced this kind of service from any vets in the past and it certainly is upsetting to be announced this way when I called in for an emergency appointment needed for one of my cats. What kind of doctor does this?? I can't trust her as a reliable vet now and since I always thought her service was just average, I'm sure it'll be very easy to replace her with other local vets.
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December 2023 by dana b.
Called several different vets and no one gave a direct quote for a procedure, however this place did. Having said that, I still got charged a bit over the original estimate. Pricing aside, the clinic is well organized, the staff is friendly, empathetic and patient. Didn't meet the Vet directly, as they take your pet while you stay in the waiting room, (not sure if that's the case all the time & everywhere else), overall the procedure went smoothly, the cat is doing great and I was satisfied with the service. Seems clean and reliable.
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December 2023 by Alexis V.
I brought my dog here for the first time after he was experiencing some blood in his urine. The entire staff made the process so easy! They were helpful over the phone about questions and in person. They examined my dog and gave me multiple options in treating him. They never once made me feel pressured into picking one treatment over another. Of course they recommended the treatment that was the most extensive and that I probably should do but they worked with me and my budget on getting the best care for my dog! Highly recommend! PRICE-- I paid 120$ for a physical exam and some medicine for a UTI and pain medicine for my dog. Pretty standard
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December 2023 by Clayton Yip
Always a good experience here, the staff is very helpful and friendly. I’ve been bringing my pup in for about the past year or so. The doctors are knowledgeable and professional.
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November 2023 by Mr P.
Said my cat was fine and charged me over 1K. Took to another vet. Had lung cancer... he wasn't fine! Be better.
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November 2023 by Grant Tinnes
My German Shepard and Frenchie got spayed here and they were well taken care of. I'm going to continue bringing them here.
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November 2023 by Elizabeth Shin
There are many more veterinary offices that have a more compassionate and kind front desk staff. Every time I've called them to book my dog for appt, they have been extremely rude. The vets themselves quote outrageously and their explanations on what is wrong with my dog are always vague. Their appointment fee is very expensive compared to other vets I've been to. I will not be returning with my dog here again.
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November 2023 by Andrea S.
Brought my two cats here last week to get an exam/treated for fleas and it was an overall great experience. One of my cats is typically very skittish around unfamiliar people, especially at the vet, and he seemed to be a lot more comfortable than I have seen him in the past. Everyone was very friendly and I appreciate how everything was explained to me clearly. They also showed me an itemized list of all procedures/medications and their costs before moving forward with anything so there were no surprises. There was a small discount for bringing two pets in at once, which was nice. I feel like my pets got treated well and I will definitely bring them back here in the future.
