-
December 2024 by Jeanette Atwell Nash
Alejandro was supposed to deliver my Chewy yesterday and was lazy didn't use call box. Today, Alejandro again was supposed to deliver the package and didn't use the escalation of USE CALL BOX for apartment bldg. Again, call some FedEx customer service somewhere and create a new ticket with complaint. Complained to Chewy not to use FedEx at all, definitely not for my packages. This is still going on trying to get package and the local warehouse is saying tomorrow...BS!! Get this guy back and my Pitbull and I will be waiting for him downstairs.
-
July 2024 by Joaquin Contreras
Thank you… I do like making deliveries across Southern California.
-
July 2024 by Veronica
Package was delivered to the wrong place, as the proof of delivery’s photo shows a completely different door that wasn’t mine. Operation Admin II - BERNADITH NAJERA requested a photo of my actual door to file a claim but then closed my case without any explanation or response (basically asked for a photo of my place for no reason). Najera became silent when customers requested to speak to a supervisor about their lack of professionalism. We were able to get a refund from the company we purchased from despite Bernadith Najera’s effort to lie to the seller that the package was “successfully delivered” to prevent my refund.
FOR PEOPLE WITH SIMILAR EXPERIENCES: you should call the customer service number, tell the robot “Customer feedback”, and it will lead you to the right department to escalate a complaint. Make sure the agent confirm with you that the formal complaint is escalated and submitted to upper management, or they will just apologize to calm you down.
-
July 2024 by sheron sharma
worst places they are not trying or making any attempt to deliver any package but just say they tried. so if you want a package delivered maybe sure to order it like 2 weeks in advance. One of the worst places
-
May 2024 by Michelle De Dmon
Lost my package this place is incompetent.
-
December 2023 by Retrowerks Garage
Incompetence at its best. Driver is unable to see the delivery location exists, because "google maps told him the location does not exist". The building has been in existence for 65 years, yet the driver is incapable of using his own brain and eyes to see that he drove by the location numerous times while I stood at the gate, but kept driving. When I contacted Customer Service, they apologized and told me that the address does not exist, so once again I explained that the address has existed for 65 years, and that UPS, USPS, Prime etc, deliver parcels weekly and successfully at this location.They suggested I pick up from their location in Fullerton, CA. Bear in mind that the supplier where the products to be delivered were purchased is closer to us than the Fullerton Fedex location, raising the questions, what are we paying Fedex to do exactly, if we have to go and pick up, and why would I not pick up from the supplier directly if that was an option?They promised a new attempt at delivery with the address confirmation they requested, and once again, they screwed up as no delivery was made.Once contacted again, Fedex customer service apologized again, and asked if I'd like to pick up or if I'd like a new delivery attempt.I think communicating with a neanderthal would be much easier, and would accomplish much more.
-
November 2023 by Baha Zhuman
They delivered my package forever, it was supposed to be delivered 3 days earlier, inadequate service, a driver dropped off the parcel and till I opened the door to get it which took about 40 seconds, he took it away ((( was it a joke?! I had to drive 50 minutes to pick it up at their Fullerton office.
-
August 2023 by John Serrano
Great company to work for. Both my kids work for FedEx.
-
August 2023 by Nick Covarrubias
The patrol in the area is bad news. M
-
August 2023 by Jennifer Atkinson
I work there. Just another work day. Same old same old.
-
August 2023 by Adam Manthos
FedEx ground is the worst. Contractors and subcontractors who take on too many clients to service them. So they end up “dumping” 20-30 deliveries per day by instead of attempting to deliver they create an exception stating “recipient not home”. So saps like us take a day off from work and wait all day for nothing because a signature is required.
-
July 2023 by Cody E.
I cannot express in words how dissatisfied I am with this location and FedEx as a whole. It should be illegal to lie and steal from your customers. I genuinely pray the workers at this company are paid better and trained and I handle even the most basic of situations. This is a sad disgrace of a company and I do not recommend to anyone. THEY LIE AND STEAL FROM CUSTOMERS!!!
-
April 2023 by Waylen L.
Complete BS. 2 consecutive ttempted delivery made when I was at home the entire day and they claimed nobody was here to sign to accept the package? The doorbell was never rung. Nothing indicates the driver even came to my house. 1/5 stars because that's the lowest I can even give.
-
April 2023 by Saba S.
Seems this place gets a bad rap from couriers. All was smooth, professional, and capable FedEx employee helping me send out a package.
-
March 2023 by Alex Solorio
Hey fedex,do the public a favor and train your delivery drivers NOT to throw the customers packages on the floor or anywhere for that manner. Thank you.
