Floor & Decor in Fullerton, California, offers a wide variety of flooring options, including tile, wood, stone, laminate, and luxury vinyl. Customers appreciate the unbeatable prices and the extensive selection of high-quality flooring, cabinets, countertops, and installation materials, suitable for both professionals and DIY enthusiasts. The showroom is well-organized, making it easy for customers to find what they need. While customer service can vary, many shoppers have had positive experiences with friendly and knowledgeable staff. Employees like Shahid have been praised for their helpfulness, providing in-depth product information and assisting customers with their selections. Some customers noted that the service can be inconsistent, particularly near the cash register, but overall, many feel welcomed and supported during their visits. Design services are also available, helping customers enhance their home exteriors and making renovation decisions easier. The convenience of free in-store pickup adds to the positive shopping experience, encouraging return visits. Overall, Floor & Decor is a favored choice for homeowners and contractors looking for quality flooring and excellent service.
First time I've been there. They are great with higher end selection of luxury vinyl plank flooring. Bought a few samples and called them with my square footage and selection and they took care of my order, sent me a link to confirm and pay. Was a great and easy experience.
May 2026
Alyssa was so very helpful. She helped us pick out the type of Schluter, the color, as well as grout color. She was very professional and very personable, and very pleasant to work with. We loved our experience at Floor & Decor !
May 2026
Excellent customer service by Alyssa. She went above and beyond with the help I received. She is heaven sent, like an angel. I was very overwhelmed and she gave me more help than I ever could have imagined. Give her a promotion!! She has a great eye for design! Definitely will recommend her to my friends! Job well done!!
