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June 2025 by Sohl Howe
Don’t let Becca help you, very rude. Tried to trespass me over a return called the cops and everything!! They have better things to do with their time girl. Why waste all of ours, definitely shouldn’t be acting that way.
(Update)
It wasn’t used just opened,
Two she was incredibly rude regardless of the policies, I did say I understand you dont write the policies and I was about to leave.
Again no big deal, just illogical, she then mocked me, I may not seem like it, but wishing sarcastically to have a better day, ironically the foot-note to your reply! I don’t think that’s a coincidence, being that was a tipping point of the conversation
Nothing was thrown, wild exaggeration of the truth. I was about to leave too, understandable, but then she had to go and be sarcastic and rude to which I replied im about to be rude. She then said now you have to leave and then immediately jumped on the phone with Fullerton pd, giving them a description, i said my name is sohl, they know me.
I wont be returning; not bc you just asked me. Simply because you don’t deserve my hard earned money.
I hope you use this opportunity to examine your staff as well, I was ready to leave but the sideways remarks from your management, which were initiated on your end are totally uncalled for.
I mentioned this experience to my employee Robert, and how she described me as irate(also wildly untrue). He casually said I’ve never seen you irate with anyone, I wish I was there. Who was this!
So again, won’t be returning, and I decided that before you tried to tender a reply. I did call to let her know she in fact does suck. Call it what you will, but she lied to my face and called the police on me. Not because the policy (again tool was unused.) Thats a character defect of which shouldn’t be used while at work.
Also come on, using children in the store as a moral high ground. Sad; The phrase you suck, last time I checked isn’t profanity, and I’m sure you are just defending one side of this story.
Tool wasnt sharp or thrown, but the defamation of my character is very real.
If anything do a little better in your training. I was floored when she threatened me with police, none of you know it, but I did years in prison, not cool guys. Definitely won’t be back 🤙🏻 and that’s my choice
The nepotism must be crippling, im sorry even if she was my daughter I’d fire her for the was she was behaving towards a client.
Sorry she’s the way she is, hopefully she doesn’t cost you too many more customers!!
Btw i posted a pic of the item she wouldn’t return, the large heavy sharp item I threw… 😂😂😂 you have got to be kidding me you act like I’m slinging ninja stars! Wont have to worry about me anymore that’s a promise 💯 it was like less than 10$ too not the end of the world Becca, just really rude. Guess what, my day was full of more work. Thanks for the excitement ace!!
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May 2025 by Jordyn Koedyker
Don’t believe the online stock, if you think you’re going to pickup your order in 15 minutes like the website suggested, think again! Per the Fullerton manager, “each store is owned and operated independently…don’t stock that item, website inventory reflects what is available in the warehouse, not in that specific store” despite a closer location explicitly stating it would not be available for pickup “in 15 minutes” or at all today.
Was met with poor customer service and rude employees/manager. Needless to say, I will be taking my business elsewhere.
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May 2025 by Jeffrey Cox
Super clean, well-stocked and very knowledgeable staff. Not only do they have a huge selection of grills and BBQ supplies, they also offer knife sharpening at a reasonable price.
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April 2025 by ROBERT \u0026 CATHY MANDELL
We absolutely love Fullerton Ace Hardware! It doesn’t matter what we need for our home they have it. Sales associates in every department have always given us excellent advice and help. Everyone is always so Knowledgeable, kind, and friendly. It’s a joy to shop in the store. It reminds me of the hardware store I went to with my dad as a kid. It’s like you’re one of the family.
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March 2025 by Shaun Miller
I've been there a couple of times as things are advertised there. Unfortunately, they aren't always there. People there kinda seem like they want to help. But can you help with my gas if i drive there and you dont have it?
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February 2025 by Rob
The gentleman that helped me out knew exactly where the screws and washers where located.
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January 2025 by Eric Arzaga
All the staff were friendly and knowledgeable and I was able to find what I needed. When I went, they were in the middle of unloading a truck and restocking, but still were able to have multiple associates offer advice, recommendations, and help me find the products I needed.
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December 2024 by Valeria Lucario
Beautiful Christmas decorations 🎆
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December 2024 by Grimm
Great service and excellent quality
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June 2024 by maurice thune
I’ve been to this location several times and never had a problem. Today my only issue is that on Google it says the store is open till 6 PM but apparently they closed at five and you would think that you guys would have this properly updated to reflect hours so people don’t waste their time when you’re already closed. That’s my only complaint.
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April 2024 by Carlos Manjarrez
Excellent, I found what I was looking quickly and easily.
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February 2024 by Alexis Fisher-Davis
The staff are very helpful everytime I walk in. Most recently, Steve and Rose helped me figure out a solution with leveling my home furniture.
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December 2023 by Shelly Garrison
I love this store and the people that work there.
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December 2023 by Alexandra Black
I love Fullerton Ace, everyone is always so helpful and friendly.
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December 2023 by Debbie Ann Garcia
Product knowledge excellent and the best customer service
