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August 2023 by Catherine R.
My Mother and Father have been at Loma Vista for the last 6 years. When my 18 son died, my husband and i wanted him to be near my parents. We made the initial call, which was so difficult, but we were immediately made more at ease by the compassionate person who answered the phone. We feel very lucky that we got to work with Justin Britt. He was always kind and understanding and was a very good guide for us through the whole process. I felt like I could trust him; that he would take good care of our sweet boy as we were preparing for his burial. Justin was there the morning of the graveside service to make sure everything went smoothly. He Helped make a very difficult time easier and we will be forever grateful to him. The memorial park itself is very beautiful! I am so happy that my parents and son are buried close together at this beautiful place.
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March 2023 by Kelly C.
When one needs services of this sort you depend on the business to assist and guide you. Loma Vista Mortuary was cold and seemed to have no regard for what difficult decisions one must make after the death of a loved one. I never knew how horrible and difficult finalizing these types of arrangements were going to be. I think sitting there at their little round table and having to see my mother answer the required questions for her husband of 61 years final paperwork was heart breaking and gut wrenching. Absolutely one of the worst days in my life.
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September 2022 by Wayne S.
I came here to inquire about the possible grave site location of a former teacher and friend of mine. The gentleman in charge was extremely helpful and spent 15 minutes looking through old records. It is a beautiful facility and garden.
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August 2022 by Kathryn S.
I recently purchased a flower holder for my mother's crypt at Loma Vista. I went to visit and leave flowers for my mother, father , and late husband. I had purchased three nice bouquets. Imagine my surprise to find that all of the holders for flowers for crypts and graves had been removed. Even if you could leave your own water receptacle, the water has been shut off, so you cannot get water for any type of container. The grass has not been mowed in a long time, and the grounds appeared unkept. I have been visiting the cemetery for 23 years, and it was previously well taken care of, but this time the place just seemed abandoned. There were no visitors there, and it was a weekend! I felt so disheartened.
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March 2022 by Candice Cadena
I don't know the name of the man my aunt spoke with on Wednesday but I am DISGUSTED that anyone working in an industry that is already filled with grief and loss would ever treat anyone seeking assistance with any type of contempt or condescension.My aunt wanted to have my cousin transferred from Forest Lawn to this mortuary. My grandparents services were organized through Loma Vista 28 and 35 years ago, and they are buried in the Loma Vista Memorial Park. However, the man she spoke with had the audacity to question her intentions of what arrangements she wanted for her son who had passed. Regardless of her reasoning, her intentions don't need to be questioned. This is one of the last things she can do for her son.The fact that the person my aunt spoke with displayed zero compassion (to a grieving MOTHER, no less) should be all the reason you need to stay away from this place. Maybe the person she spoke with was having a bad day, but guess what? So are the people calling and requesting your services. Demonstrate a little empathy.
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February 2022 by Debbie F.
If I could give a negative review I would. I used to recommend this cemetery because they were very compassionate but I believe they have new people in charge and they are rude. They do not want you to celebrate any anniversaries or birthdays of your loved ones. It feels like they would like you to bury your loved one and go away and never come back. If you have a choice, bury your family elsewhere.
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February 2022 by Mark V.
Horrible staff! Not very sympathetic at all. They started throwing /cleaning up policy a few years ago and their idea of cleaning is driving over the headstones. So very disrespectful and upsetting for the families that put in loving care to keep the headstones nice and clean. Our family have someone come out every week to put fresh flowers and decorations for on our father's grave site. With their newly policy of cleaning we have to make sure we come out on Wednesday so that they don't throw away our decorations but they will sometime do their cleaning on Wednesday morning instead of Thursday as their signs stated. And sometimes they will go for a couple weeks without cleaning/mowing the lawn at all. Many times the headstone are filled with grass clippings from them driving over the headstones. Some holidays like Tet is a big holiday for the Asians and in the Asian area the families will spend a lot of money to bring nice flowers arrangements and decorations to decorate their love ones grave site but only to have the staff "bulldozer" down the flowers. It is considered a big holiday and they should considered letting the family leave the decorations up for more than 1 week. We have asked them multiple times to consider letting the asian area to have the decoration up for 2 weeks like they do at Christmas but our plea fell on deaf ears. As stated before, the staff were not very sympathetic or understanding to the needs of the families. Horrible!
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June 2021 by Damian D.
This people are out of their mind. They literally threw all my grandmother's things away. All items I placed on gravesite had sentimental value. They dispose as if they were trash. I'm so disappointed to their insensitivity. No letter no warning.
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June 2021 by Gabriela V.
I am not one to complain, but i definitely need to warn other people and put this out there and exposed these individuals managing this cemetery. They are simply the worst, very insensitive to other people's feelings, and on top of that, they argue something they post in the open ( please see pics below). When my mother passed,I had alot of other cemeteries to chose from, and now i feel soo stupid i decided to go with this cemetery. They will throw, dispose of, get rid of, and not respect anything you place on the grave before date on post. I was there yesterday ( wednesday) and everything was disposed of. If you read sign it states " everything will be dispose of thursday morning" this is untrue. They will do this Without Notice! I called today and spoke to a lady (Grace) who could not explain the meaning of decorations on their post. The post states" fresh flowers and decorations only". What is the meaning of decorations to them? She doesn't know! Really? And to my understanding, she manages this place! Lol. I also need to clean my mother's grave every week, and believe it or not I also clean other people's graves next to my mother's because the cemetery staff doesn't. So my advice to you, please look elsewhere don't waste your time, money and energy at this place. Avoid the headaches in the long run. You will regret it as i do! I have also spoken with other people who strongly feel they also made a big mistake placing their love ones to rest here. I now comprehend why many empty spaces are available ( people are doing their due diligence) I on the other hand was grieving and not thinking clearly; I just needed to put my mom to rest. These people and their practices disgust me! Stay Away!!
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June 2021 by Nayeli N.
The staff at this place is so disrespectful and rude. All of the items on gravesites were maliciously removed and broken and placed in a pile like if they were trash. There was many other customers looking through all the broken stuff looking for their special belongings. People are grieving the lost of their loved ones and then have to deal with inconsiderate staff that maliciously destroy belongings of their loved ones. I called and spoke to Grace, she was quiet the whole time and said she did not understand my concern. She has no sympathy for people grieving the loss of their loved ones and is very rude and disrespectful. This is not the first time she has been rude and said inappropriate things to grieving families. I hope the owners reconsider the way they are treating their customers.
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April 2021 by Michael K.
Immediately after my father-in-law's passing, I began to arrange for cremation and a small service. After a few calls to various mortuaries, I learned that cremations had a COVID-impacted wait of at least a few weeks--we had hoped to do the cremation and service much sooner. Upon my initial call to Loma Vista (and Travis), everything changed. With an on-site crematory, I was given a one-week estimate for cremation. But, there was also a daunting process: finalizing the death certificate, coroner sign-off, hospital paperwork, planning the service, etc. All of this went as smoothly as we could have hoped. Exactly one week after my father-in-law's passing, we were able to have a small, but beautiful service at Loma Vista with his ashes present. Thank you to Loma Vista, but this review is really all about Travis. Behind the scenes and in-person, he was communicative, meticulous, and on top of everything while facilitating both the multi-faceted process and day-of logistics. From my initial phone call with Travis to the end of the service after the last guest had departed, I could not have asked for anything more. Thank you so very much, Travis. We will never forget the light, compassion, and unparalleled service that you provided us during this dark and difficult time!
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February 2021 by Bella D.
This place frequently leaves my dad and grandfathers graves looking like shit (overgrown weeds and grass) while the ones near and around are meticulous. My dad has a tree near his grave and there has previously been a wind chime there for months. It's been gone for about a year so I decided to buy one a put it there....removed within 5 days. When I asked an office employee she told me it's impossible that there was another wind chime there that wasn't removed and invalidated what i told her. She condescendingly told me I should never put anything of value in a public place, which makes NO sense considering this is private property which is stated on the signs she pointed out. No signs say ANYTHING about wind chimes, only ground decorations, yet mine was removed before i could even see it in action. I'm so disappointed in the lack of compassion and care this woman showed. Considering being buried away from the rest of my family just because I'm so offended and would NEVER want these people handling me.
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May 2020 by Mariah R.
I've normalized cemeteries for my ASD special needs child. I thank Loma Vista Memorial Park for giving me the opportunity of educating my son that his uncles will always be with him in BUTTERFLY SPIRIT!
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May 2020 by Sue S.
I only had a good experience with Loma Vista . My mother was cremated and because of the corona virus their store was closed to buy a urn. I bought 3 one large and 2 small from someone else. Loma Vista filled them and we just picked them up. They also gave me a nice blue bag to keep them in until Lompoc opens up again and my mother can be buried with my father. I delt mostly with Casey and found him to be very kind.
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October 2019 by selena p.
I had great service with Travis at loma vista! During such a difficult time for my family and I, he was patient, informative and professional helping us through the process from scratch. Even at the service, he was present and made sure everything flowed smoothly. Elfren, the funeral director was also very kind, attentive, and detailed oriented. He kept checking in with my family to let us know how to proceed. I'm very grateful to them and the experience we've had with loma vista. Thanks for taking care of my dad :)
