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September 2024 by Briana Ugarte
As a first time patient, I was disappointed with the front secretary's abrasive demeanor, and it completely derailed my first impression of the facility. However, the visit was redeemed by Dr. Andrea Benavides' exceptional professionalism, kindness, intelligence, and articulate evaluation.
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August 2024 by Gabriel Nunez
The rudest Nurses I have ever run into. Smile it doesn't hurt or cost anything.😊 The nurses should try it.
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June 2024 by ben ionescu
The lead time to schedule appointment is 3 months. Once at the appointment you wait over an hour to be seen by a doctor!
Viva universal healthcare! Run away from this office! If you’re old and diabetic, don’t come here; you’ll die waiting for a physician!
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February 2024 by Frank Gomez
I’ve been a patient of Dr.Santiago for just about 1 year now and couldn’t be happier. He is a great listener and takes his time to understand what I need as a patient and is also quick to get me my referrals for specialist. The site itself is very clean, the staff is attentive. Happy Optum patient.
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November 2023 by Ginger M.
Hard to get an appointment with your PCP unless you're willing to wait a month out. FYI they are contracted to see patients within 10 days. If you can't get in, call your insurance. They will definitely escalate this to help get you an appointment. They do not understand all PA requests and how/who they get submitted too. I have had to advise them who to file a prior auth too and they still weren't listening x 7! They dismiss you as a patient and do not call you back. Asked 3/4 times for a call back from the doctor and never received a phone call back. The office staff will say "we will send the doctor a message and call you back" no one calls you back. Asked 3 times for lab results, had a hard time getting those. Definitely looking to change my doctor due to how horrible they have been!
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October 2023 by Grid Cat
Went in for a physical and the doctor put down as something different on the notes. I called and asked them if they can change it in their notes because my insurance won’t cover. And they told me that I’m a fist time patient and they can’t do anything. They didn’t tell me that before. if I knew then I would not have not come here.
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October 2023 by Laurel Hatch
I was making an appointment for my ears because I am hard of hearing. After going back and forth with them on getting an appointment for October. Their office had a cancellation today at 2 pm. I was thrilled and arrived at 1:40 pm. I had my vitals taken and waited out in the waiting room. After an hour I asked about my appointment. Their response was the doctor likes to take his time with his patients.After hours, they called me back at made me another appointment for day after tomorrow. That was compassionate.Considering how important this is to me, I am grateful for it.
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July 2023 by Elvia L.
The worst service ever at this location anyway... been given this place a chance for over 2 years. And every time worse. I won't get into details, I'm reporting this to my health insurance
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May 2023 by Perla L.
I love this clinic. All the staff are really nice, especially Maria (blue hair). I also love Dr Park. He is really professional and explains everything. I feel welcome every time I come.
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March 2023 by Dawn G.
All the workers are very nice. Dr. Kenneth Alphren is rude and inconsiderate. 6 months ago my son and I had an appointment at 4:20 and 4:40 plus you had to be there 15 minutes earlier to check in. It was 5:00 and my son had to leave to make his basketball game. I stayed for my appointment and didn't get out until 5:50 when the office closes at 5:00. Fast forward 6 months. I go for my follow up appt at 9:20 has to be there at 9:05 to check in. Waited about 5-10 mins in the waiting room, no bad. My name gets called, get into the room and the nurse takes my vitals. It's about 9:20 I'm chilling in the room. 5, 10, 15, 20, 25, 30, 35, 40 mins still no doctor. I ask one of the nurses how much longer, she says let me check. She comes back and says I don't know. I asked is the doctor even here. Her reply was NO!! I had some choice words and the here he's rude and has no consideration for any body's time. I walked out!! This is why he's runs late because he can't get to work on time. I would not recommend this doctor because he doesn't care about your time. even his treatment he's given me is not working. I would find a much better Doctor Who values your time and willing to help people
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February 2023 by Jody R.
I've had great customer service and wonderful care so far. I just wish my co-pay wasn't $60 every time, and if you want an appointment, be patient for a few months out. Quite normal for post-COVID healthcare.I'm a regular here, and everyone is so friendly and caring and helpful. The staff is getting to know me like a neighbor, so it's nice to have that atmosphere of caring.
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January 2023 by Delynn Lucero
Always get the best care from their staff and I’m always able to speak with the front staff on the phone! Thank you optum Fullerton
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September 2022 by Stacie G.
From my personal experience, the whole staff is adequate and friendly. Started off at the front desk with a warm welcome. I didn't even have enough time to have a seat, they called me back really fast! The staff answered every single one of my questions and the rooms were really clean. Dr.Alpern was fantastic and very enthusiastic to be around. 10/10 would recommend.
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September 2022 by Maya Evans
Front desk staff were extremely friendly and welcoming as soon as I walked in the door, as well as the nursing staff. My provider, Jessica, was also very informative and kind, which made my first visit super comfortable. Would definitely recommend this location!
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September 2022 by brianlee731
The most incompetent staff that I’ve ever seen in a hospital. They continue to make the same mistake of confusing two different patients. I’m getting my appointments modified and other patients bill sent over to me even though I have called numerous times to get this fixed. Do not waste your time here. They cannot figure out how to associate a patient with their records!
