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March 2024 by Eric V
See the pictures. The more I look at the worst it gets. When I first got my car back, the first thing I noticed parts were not reinstalled properly. I know my car well so I reinstall them myself. Then I also notice overspray on my window, windshield and rear bumper. I took the car back to get that fixed.Its been raining recently and I finally got a good look at my car in the sun. The first thing noticed is the color match looks worst in the sun. It is not an exact color match. I also noticed the lower half of the door wasn't fully covered with the paint. I can still see the sealer/primer through the clearcoat. I also found more overspray on the window.The Service Advisor is great, however the body shop team needs improvement. I no longer trust them with my car. I understand my car is older, but it is well maintained. I don't expect perfection, but there is a certain expectation of a descent car repair.
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March 2024 by Dave Walquist
Crash Champions Fullerton West did a very good job on my repairs, and the final amout due was less than I expected. I had just a couple of small issues. One was that I wasn't kept informed about my vehicle being completed later than I was originally told. The other was that after repairs were completed, they returned my vehicle with the headlights out of adjustment. An oversight by them. Other than that, I would recommend them.
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March 2024 by Paola Garcia-Amezola
Friendly, work was done well and fast
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February 2024 by MYRIAM BURGOS
The service was very professional and the car looked new and clean... All the staff were very friendly and they delivered the car many days before the stipulated date.
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February 2024 by LP Taylor
Amazing customer service and all personnel was helpful. I received daily updates, and my vehicle was completed early!!!
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February 2024 by Christina Gill
Crash Champions is the Absolute Best , most profesional car repairs place ever! The quality of work is amazing! PABLO, the team member who took our case , was extremely professional, patient, explained everything in detail about the work that was needed to be done, kept us updated all the time about the progress of our car repairs, answered every question and delivered TOTAL SATISFACTION !!! Very knowledgeable Stuff Members!!Would only recommend Crash Champions to everyone!!
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February 2024 by Renee Larson
Excellent customer service
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February 2024 by JACK RIES
AT THE BEGINNING I WAS WAS SUSPICIOUS BECAUSE I LACKED PHOTOS OF PARTS BEING REMOVED!!! The continued lack of supporting photos but the increased notices of increased costs, this triggered suspicion of being scammed!!BUT when JUAN Henderson released supportingPhotos things began to make since..I SUDDENLY REALIZED I MISJUDGED CRASH CHAMPIONS!!THANKS YO JUAN I WILL HIGHLT RECOMMENDJUAN AND THE FACILITY & QUALITY OF FINISHEDWORK INCLUDING GETTING JOB FINISHED EARILIER THEN ESTIMATED!!!?????. J/R
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January 2024 by Randall Seifman
Nice, helpful people, but they couldn't get all of the parts for my 15 year old car and they had my car for almost 2 months. They did help lower my deductible... Overall a fair experience.
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January 2024 by Sheri Barkley
5 star rating for my recent experience with Crash Champions. My car repair was completed timely in 4 days instead of the estimated 12 days. All staff were professional. When the car repair was complete—my vehicle was delivered to my doorstep. Definitely exceeded my expectations. I received excellent service.
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January 2024 by Kyu Cho
Excellent Service!
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December 2023 by Adrian Martinez
Horrible experience working with this company. Multiple inconsistencies here at this shop deeming them untrustworthy and unreliable. My vehicles miles were rolled back from 91,543 to a lower mileage ( they blamed this on it being an old vehicle), on the day my vehicle was “ready for pick up” the windshield was not glued properly (told me they were doing me a favor for taking in my car given they don’t make OEM parts anymore) and wasn’t turning on along with a leak. The second time it was “ready” air was seeping into the vehicle from the windshield (they didn’t check if it was on properly TWICE), headlights weren’t working, and my roof rack was missing buttons ??. From my experience this business does not conduct honorable work. The workmanship is poor, the windshield work is poor and seems like they just went glue crazy. Juan, the person in charge of my vehicle, only made excuses to every inconsistency to the vehicle and blamed it on vehicle age. 98 Jeep 91k miles. The manager was more helpful however called these issues minor. No. Do your job correctly.Don’t do favors, do your job right especially if it’s not going to look anything like the original.I do not recommend this business.Also oil stains on the outside of the vehicle, dried glue on parts that shouldn’t have any like the dash? Unreliable!!Car was finished once more. They “found” my button in someone’s ziplock bag and put it back on, however they didn’t even properly put it on, they glued it into the socket! Couldn’t even use the roof rack anymore. Broken button!!! Stay away!
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December 2023 by Antonio Murguia
Very satisfied good service
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December 2023 by Mark Anthony
My car got vandalized in my apartment complex, never had that happen to me before. It got jumped on kicked and the inside was trashed with so many food items and other things. Going through that is not easy, I work hard to own my vehicle and my properties, the team made it very easy for me through the process. Updated me on everything that was being worked on and when I received my vehicle I was beyond happy with everything, looks brand new and they also got my inside detailed for me. I couldnt be more happy and I appreciate everything they did thank you !! Definitely recommend
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November 2023 by Haiwan Ellis
Crash champions is a great shop to take your car in for body work. Juan the gentleman that helped us was great in keeping us updated during the process of the work and had our car ready before the promised date. We were very satisfied with the work as well.
