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March 2024 by Poly L.
You sign up for their services. The services are spotty and sometimes work. You ask them to fix it. Their technicians come out and try to fix the issue. Then afterwards say you should have no more issues. Hours later, the issue comes and you have poor internet e which in turn makes the streaming TV useless cause there is no service for their Xumo devices. Before they come out you practically unplug the modem, Re plug and wait 5 minutes to until power and online LED is solid blue and not blinking white. You then plug in your router and see if all the devices connects. TV - Hard wired Xumo - Hard wired and wireless Wireless printer Wireless camera - Security Macbook PC Ring Cell phones Also, when you report the issue, tech support via phone keeps asking you to reboot the system. Just like you just did 3-4 a day. People who have their services continue paying and using the pretty good internet, phone and TV services. However, they are unaware that it is practically paying for half or less of the services working for the full amount the customers are paying. Overall, you should be charging a hefty amount for something you barely provide. You also should Pre charge and make them pay before you provide services and disconnect when trying to resolve the intermittent issues. Don't get me started how the services are during bad weather with bad rainfall!!!
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March 2024 by Kim E.
I have my phone through spectrum and it was on my husband's account now we're going through divorce and spectrum will not give me my number back they are disconnecting it and pretty much holding my number hostage. I've had this phone number for about 10 years if not longer and now I have to go get a new number because of spectrum, they suck
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March 2024 by Karine P.
They sent a technician to my neighborhood and even though I am not a customer they demanded access to my yard while I was throwing trash away. No notice given before hand. It was very unsettling.
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February 2024 by Paul K.
Impossible to cancel your account. I called the customer service to cancel my account, and I was put on hold indefinitely. Horrible business practice.
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February 2024 by Paula Bradley
Spectrum delivers great Internet speed. I don't play games, so it's fast enough for me. Be leary of the deal to add TV (which means TV channels) because I got conflicting stories and for what I thought I was getting, I wasn't.
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February 2024 by Kevin B.
Employee refused the devices return and service and attitude was terrible. Do not go this store. I don't even want to them 1star.
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January 2024 by Nikki S.
RUDE,RUDE,RUDE EMPLOYEES & MANAGER!!!! They all get together and criticize their customers and laugh. Making their customer's feel uncomfortable. I would not recommend this Spectrum store to anyone. They are very ,very unprofessional.
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December 2023 by J K.
A fake introductory price. And they jack it off again and again. And they closed the account. And they manipulated by blocking service for your address. Don't panic! AT&T and other services are available next day for half the price of spectrum. Spectrum! RIP within a year.
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December 2023 by Frank S
Junk store with no idea of corporate policies. Mgr calls you a racist if you point out that he is violating corporate policies. Done with spectrum.
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December 2023 by Emilly C.
Rude, rude, and rude. The worst customer service! Service is very slow. Installation took over a week. A customer is in the limbo not being able to use internet. They put you on hold to introduce TV, Mobile Service and much more. Their internet team is not lined up with local shop. I am very dissatisfied. Spectrum Internet service per month is $89.99. AT&T is $55, Earthhlink is $60. So, transfer to other internet service. Also, there are many fiber internet service is available. Leave spectrum as fast as you can!
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November 2023 by Drew K.
Finally Good Customer Service because these outages Specturm notation with Billsmart to low my mom's bill for internet we will paying 104.99 for giga Billsmart and Specturm drop down to 94.99
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November 2023 by Maria cambray
I always make an appointment by phone so when I get there my name goes up first then those that have been waiting for awhile. Sometimes I get there and I'm called next and there's times it take few minutes and I'm out of the door.
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November 2023 by BlackRidge_Phantom
Came in to get the 15 pro max, and the agent that helped me today was Warren.Greatly customer service. All my questions were answered.I recommend Warren.
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November 2023 by Beatriz Martinez
Worst customer service ever. Tried paying my bill and it was the most difficult thing to do here especially because I asked for help and they didn’t help me at all. Please don’t come here save yourself a headache
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September 2023 by Mel Nguyen
We were in and out within a half hour. In order to see a representative you have to check-in to the tablet at the entrance. You'll get text updates about your status in line. Meanwhile you can sit at tables or benches around the store. There's cellphones, tablets, and other accessories to see.Warren set us up with our equipment and resolved a tv lineup selection we were having issues with on the website. I was pleased with the quality of service.
